Technical Support Help Desk Agent

Domains.co.za is one of the fastest growing domain registration, website hosting and cloud solution providers in South Africa. We have been developing and delivering award-winning solutions to consumer, retail and commercial customers since 2002.

We are looking for a talented, well-motivated individual of excellence for this position. They must be able to maintain the high levels of service and accuracy which we currently achieve.

Cost to Company: Market Related

Job Level: Technical Support Help Desk Agent

Job Description

You will be in direct contact with our clients helping them to resolve any support issues that they may have. You will work within a team of passionate people whose goals are to maintain excellent service and to build our Domains.co.za brand further. You will be handling incoming calls, support tickets and even online support chats in order to assist our customers. We strive for efficiency, effectiveness and professionalism at all times.

Skills Required

• Willingness to learn new technologies.
• Comfortable speaking with customers via telephone and tickets.
• Must have excellent English communication skills (both verbal and written).
• Must be able to pay attention to detail and provide excellent customer service.
• Must be flexible for ad-hoc duties as and when required.

Responsibilities

• Assisting customers in navigating our hosting control panel.
• Communicate with customers telephonically and tickets to resolve their hosting needs.
• Assisting customers with email account setup across various email programs.

Personal Skills / Attributes

• Patience
• Must be reliable & punctual
• Must be honest
• Integrity & confidentiality is a necessity
• Must be self-motivated and self-disciplined
• Must have excellent communication skills (both verbal & written)
• Must have excellent telephone skills
• Applicant must be able to work in AND with a team of other people.
• All the normal Personal stuff we normally forget about (Neat, tidy, punctual, courteous, passionate, etc.)
• Confident to work directly with clients