Technical Support
Yutiliti
Other, Western Cape
IT roles span help desk, support, networking and software development, and remain one of SA's most in-demand and best-paid skill areas.
This listing does not state a salary. As a guide, it roles in South Africa typically pay R18 000 to R65 000 a month (indicative).
Job description
Role Overview
We are looking for a customer-focused Technical Support Agent to join our support team in delivering fast, friendly, and effective assistance to internet service users. This role involves first-line troubleshooting, customer communication, and coordination with internal departments to resolve service-related issues.
Ideal candidates are tech-savvy, solution-driven, and comfortable working in a dynamic support environment where every customer interaction matters.
Core Responsibilities (high-level)
Technical Troubleshooting
- Respond to connectivity and device-related queries
- Guide customers through basic diagnostic and resolution steps
- Identify issues requiring escalation and route accordingly
Customer Communication
- Deliver clear, empathetic support via phone, email, and messaging
- Keep customers informed of progress and resolutions
- Maintain a professional and helpful tone under pressure
System & Ticket Management
- Log and update support tickets with detailed notes
- Track resolution steps and ensure timely follow-ups
- Report recurring issues or service-impacting trends to the team
Router & Device Setup
- Assist with configuring or replacing routers and other client devices
- Guide users on installation best practices
- Coordinate dispatch or exchanges with relevant teams
Cross-Team Support
- Collaborate with provisioning, billing, and field service teams
- Participate in rotational duties, including weekends or after-hours shifts
- Support broader service operations as needed
Minimum Requirements
- Matric (Grade 12)
- Strong technical aptitude and basic networking knowledge
- Excellent communication and customer service skills
- Experience in a helpdesk, ISP, or IT support role is beneficial
- Comfortable using support tools, ticketing systems, and basic office software
- Willingness to learn and grow within a high-paced, tech-driven environment
Work Location: In person
Good to know
What does this it job pay?
This listing does not state a salary. As a guide, it roles in South Africa typically pay R18 000 to R65 000 a month (indicative).
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Found on Indeed · Posted 2 days ago