Technical Training Coordinator

About the Role

As a Technical Training Co-ordinator, you will play a key role in enhancing employee knowledge, skills, and performance by creating and co-ordinating technical training initiatives. Working closely with Technical Leads, Subject Matter Experts (SMEs), operational teams, and management, you will identify learning needs, develop engaging training materials, and support both instructor-led and virtual learning experiences.

Key Responsibilities

Training Design & Development

• Conduct training needs analyses to identify skill gaps and learning requirements.
• Develop and maintain technical training curricula, manuals, guides, assessments, and learning materials.
• Create instructor-led, virtual, and self-paced learning content.
• Ensure all training content remains relevant, accurate, and up to date.

Training Delivery

• Co-ordinate technical training sessions for employees.
• Facilitate training sessions where applicable.
• Provide coaching, guidance, and post-training support to learners.

Stakeholder Collaboration

• Partner with SMEs, department managers, and operational teams to develop effective training solutions.
• Support onboarding and continuous learning initiatives.
• Align training programs with business objectives and operational requirements.
• Contribute to process improvement and change management initiatives through training support.

Compliance & Documentation

• Maintain accurate training records and documentation.
• Ensure compliance with organisational, regulatory, and quality standards.
• Manage Learning Management System (LMS) records and reporting where applicable.
• Monitor and uphold quality assurance standards in training delivery and content development.

Requirements

Experience

• 2–3 years' experience in technical training co-ordination, learning and development, or a similar role.

Qualifications

• Relevant training, learning, or instructional design qualification.
• Certifications such as CompTIA CTT+, Microsoft Certified Trainer (MCT), ATD, or CPTD will be advantageous.

Technical Skills

• Strong understanding of technical systems, applications, technologies, or products.
• Proficiency in Microsoft 365 applications.
• Experience with e-learning development tools.
• Knowledge of virtual training platforms, particularly Microsoft Teams.

Work Location: In person