Technology Field Technician (Fixed Term Contract) Global Grade 09

Position outputs

• Expert technical support, investigations and reporting on resolutions of product issues in collaboration with Service.

• Engineering, ensuring product health and delivering end user acceptance at lower cost.

• Ensure improved product health for all products in area of responsibility.

• Provide support for new product introduction.

• Present product issues to management

• Compile informative product issue reports and address to Service Engineering, Caterpillar and Management.

• Provide expert technical support for Warranty resolution and one-hour training sessions.

• Ensure effective self-management and performance ownership.

• Ensure resolution of product issues according to Service Letter guidelines.

Qualification, Experience and Competencies

• Qualified Artisan. [Mechanic in relevant trade (e.g. Diesel Mechanic / Earthmoving Equipment Mechanic) with minimum 5 years post-apprentice/learnership experience]

• Experience in engine, hydraulic and powertrain component rebuilt will be an advantage.

• Demonstrated practical and theoretical training skills.

• Sound interpersonal relationship skills.

• Computer Literate (MS Office & SIS ET, appropriate SAP proficiency, SIS STW Flashnet)

• Trouble shooting, problem solving and failure analysis skills.

• Applicable product knowledge

• Familiar with the use of Service Technician Workbench

• Business communication and presentation skills.

• Planning and prioritizing jobs.

• Experience in Technical report writing.

• Applied failure analysis (AFA) and scrap barrel training will be an advantage.