Technology Technical Representative x2 Global Grade 10

Position outputs

• Support all regions and countries including South Africa, Lesotho, Eswatini, Zimbabwe, Mozambique, Zambia, Botswana, Namibia, Malawi, and Angola.
• Perform TES Customer opportunity development.
• Solicit support as required, including but not limited to VisionLink and MineStar.
• Collaborate in driving TES onboard Excellence.
• Configure and calibrate the advanced TES on-board and off-board systems.
• Troubleshoot advanced on-board and off-board TES issues.
• Identify and resolve system problems with the customer and network communication teams.
• Log TSC tickets for support calls
• Assist and mentor level 1 and 2 techs and liaise with TSCs and Cat support.
• Assist TC in collecting information for advanced support.
• Execute hardware and software product updates.
• Liaise with product specialist and/or application specialist as needed to ensure onboard and office space systems are configured properly.
• Resolve technology issues.
• Manage and report on TSC (Technology Solution Centre) performance and DSN.
• Compile informative technology issue reports and address to management.
• Assist service and support operations, ensuring technology service is performed at Cat standard speed and quality.
• Resolve technology issues according to Service Letter guidelines.
• Ensure effective self-management and performance ownership.
• Advise on warrantable technology issues.
• Percentage of personal training completed

Qualification, Experience and Competencies

• National Diploma in Electronic Engineering or Instrumentation Engineering (mandatory).

• 1–3 years' experience working with industrial electronic, instrumentation, automation, or communication systems.

• Sound understanding of:

o Electronics and instrumentation systems

o Networking and communication systems

o Datalinks, GNSS, and database fundamentals

o Computer hardware and software troubleshooting

• Ability to read and interpret electrical/electronic schematics and wiring diagrams.

• Strong analytical, fault-finding, and troubleshooting skills.

• Mining, earthmoving, or industrial technology experience will be an advantage.

• Exposure to Caterpillar electronic systems, MineStar technologies, or related fleet management systems will be an advantage.

• Willingness and aptitude to learn advanced MineStar and Caterpillar technologies through structured training and development.