Telemarketer

DETAILS OF THE VACANCY

Job Title

Telemarketer

Location

Johannesburg

Salary Grade

Telemarketing (Basic, plus Commission)

Reporting to

Team Leader / Floor Coach

Reporting staff

None

Type of Position

Permanent

Working hours

Mondays to Fridays from 08h00 – 16h30/ 13h00 – 21h00

Alternate Saturdays from 09h00 – 12h30

PURPOSE OF THE POSITION AND KEY RESPONSIBILITIES

The Telemarketer is responsible for promoting and selling Scorpions Legal and Funeral products through outbound telephonic sales using company-provided systems, scripts, and leads.

Key Responsibilities (including, but not limited to the following):

Sales and Target Achievement

• Achieve individual weekly and monthly sales targets.
• Contribute towards team and company sales objectives.
• Work closely with management to monitor and improve performance.
• Effectively manage daily activities to meet sales and proposal targets.

Lead Management and Sales

• Contact and engage prospective members using company-provided leads.
• Market Scorpion products in accordance with approved sales scripts and processes.
• Clearly explain product features, benefits, exclusions, and applicable cover.
• Accurately capture member information and policy details.
• Ensure all required disclosures and declarations are made during the sales process.
• Address customer queries professionally and provide a clear summary at the end of each sales call.

Compliance and Quality Assurance

• Adhere strictly to company policies, sales scripts, and regulatory requirements.
• Treat all customers fairly, professionally, and with respect.
• Maintain accurate records to minimise cancellations, Final Deduction Codes (FDCs), and clawbacks.
• Ensure compliance with POPIA and all relevant legislation.
• Refrain from providing financial advice or conducting financial needs analyses.

Administration and Reporting

• Complete all required reports accurately and within prescribed deadlines.
• Maintain high levels of accuracy, productivity, and professionalism.
• Collaborate effectively with team members and management.

Complaints Management

• Handle customer interactions courteously and professionally.
• Escalate complaints or potential complaints to management immediately.
• Assist with investigations and implement corrective actions where required.

MINIMUM CRITERIA AND PRE-REQUISITE COMPETENCIES

Education

• Grade 12 and/or equivalent qualification
• Additional call centre training would be advantageous
• FAIS accreditation will be considered an advantage

Experience

• Minimum of 1 year’s telemarketing experience.
• Demonstrated ability to consistently meet and exceed sales targets.
• Proven track record of achieving individual and team performance goals.
• Excellent verbal communication, negotiation, and interpersonal skills.
• Professional telephone manner with strong customer engagement and service skills.

Skill and Competencies

• Strong communication and interpersonal skills.
• Sales-driven with the ability to achieve targets.
• Excellent telephone etiquette and customer service skills.
• Good administration and data-capturing skills.
• High attention to detail and accuracy.
• Ability to work well under pressure and in a team environment.
• Professional, ethical, and customer-focused approach.

Behavioural Competencies

• Achievement orientation
• Action orientation
• Administrative orientation
• Customer service orientation
• Integrity and ethical conduct
• Levels of energy
• Target driven mindset
• Deadline focus
• Ability to work under pressure

APPLICATION AND CONTACT DETAILS

To apply for this position, send in your updated cv.

Internal employees are required to attach a completed application form.

Contact Person

Thembi Tambani: [email protected]

Reference Number

When submitting your application, please quote reference number SLP 004T/26

Closing Date

Friday 10, July 2026

EMPLOYMENT EQUITY

The company’s intention is to promote equity through filling of all numeric targets as contained in the Employment Equity Plan. To facilitate this process successfully, an indication of race, gender and disability status is required on your application. Please note that the employment of family relatives is strictly prohibited.

In the event of no internal applications having been received, external applications will be considered. If you have not been contacted within 2 weeks of the closing date, please consider your application to have been unsuccessful.

PROTECTION OF PRIVACY

Scorpion Legal Protection is committed to protecting your privacy. Your information will be used properly, lawfully, securely and transparently for the purpose of recruitment processes. Scorpion Legal Protection has implemented appropriate technical and organisational information security measures to help keep your information secure, accurate and current.