Telemarketing Agent

TELEMARKETING AGENT – POSITION SPECIFICATION

About the Company

AlgoLend is a next-generation B2B loan management platform designed to help credit providers automate and manage the entire lending lifecycle. From customer onboarding and credit assessments to loan approvals, disbursements, collections, and portfolio management, AlgoLend enables lenders to operate more efficiently, reduce risk, and deliver an exceptional customer experience.

AlgoLend is a fully owned product of MINT Platforms (Pty) Ltd, an authorised Financial Services Provider (FSP 55118) regulated by the Financial Sector Conduct Authority (FSCA) and a registered Credit Provider (NCRCP 22892) under the National Credit Act.

Position Title

Telemarketing Agent

Department

TeleSales

Johannesburg (HYBRID)

Purpose of the Role

The Telemarketing Agent is responsible for contacting prospective clients, introducing AlgoLend's lending solutions, qualifying leads, and achieving monthly performance targets. The role is focused on generating new business opportunities, building relationships with potential clients, and delivering excellent customer service while supporting the sales team.

Key Responsibilities

• Make outbound calls to prospective clients.
• Introduce AlgoLend and its products and services.
• Identify customer needs and qualify potential business opportunities.
• Follow up with interested prospects and nurture leads.
• Update customer information accurately in the CRM system.
• Record call outcomes and maintain detailed customer records.
• Meet daily call, lead generation, and monthly performance targets.
• Book appointments and demonstrations where required.
• Work closely with the Sales team to support business development initiatives.
• Represent the AlgoLend brand professionally during every customer interaction.

Minimum Requirements

• Grade 12 (Matric).
• Previous telemarketing, sales, customer service, or call centre experience will be advantageous.
• Good computer literacy and the ability to use CRM systems.
• Excellent telephone etiquette is essential.
• Fluent in spoken and written English.

Skills

• Excellent verbal communication skills.
• Professional and confident telephone manner.
• Strong customer service orientation.
• Active listening skills.
• Confidence engaging with new people.
• Good organisational and time management skills.
• Self-motivated with the ability to prioritise tasks.
• Ability to work in a fast-paced, target-driven environment.
• Basic computer and CRM proficiency.

Key Performance Measures

Performance will be measured on:

• Number of outbound calls made.
• Number of qualified leads generated.
• Accuracy and completeness of CRM records.
• Achievement of daily, weekly, and monthly targets.
• Quality of customer interactions and follow-up.

Personal Attributes

The ideal candidate will be:

• Positive and enthusiastic.
• Professional and reliable.
• Confident and resilient.
• Results-driven and target-focused.
• Customer-centric.
• Willing to learn and continuously improve.
• A strong team player.
• Able to work independently with minimal supervision.
• Proactive, disciplined, and accountable for achieving goals.

Email cv to [email protected]

Pay: R3 750,00 - R27 631,37 per month

Work Location: Hybrid remote in Johannesburg North, Gauteng