Telesales (Midrand)

Job Gade: B4

Job Purpose:

To sell over the telephone to existing and potential clients and ensure sales targets are achieved, utilising established best practice customer service methods.

Responsibilities:

Sales & Business Growth

• Achieve 100%+ of Gross Profit Target monthly. Overachievement will be rewarded.
• Maintain minimum 90% YTD Gross Profit % consistently — anything below triggers immediate performance review.
• Daily proactive outcalling to:
• Generate new business pipelines.
• Revive dormant accounts.
• Upsell and cross-sell into existing clients.
• Act as a sales hunter: identify untapped sectors and customers without waiting for leads to be handed down.
• Consistently bring in new logos and accounts, not only managing existing ones.
• Compete internally: set benchmarks so that other consultants strive to match or exceed your activity and results.
• Rigorously follow SOPs, Fraud Prevention, and Order Verification processes.

Customer Service & Retention

• Maintain a strong sales culture through professionalism and solution-oriented communication.
• Be the first point of trust for customers by being responsive, reliable, and commercially savvy.
• Take ownership of client problems until resolved, ensuring no escalation reaches management unnecessarily.
• Build deep, long-term relationships with customers, driving repeat sales.
• Develop a reputation internally and externally for being the consultant who delivers without excuses.

Training, Development & Knowledge Leadership

• Stay ahead by mastering product knowledge faster than peers.
• Regularly attend and complete product/service training.
• Share insights, tricks, and winning approaches with the team — lead by example, not just instruction.
• Continuously sharpen sales skills to remain a top performer in the division.

Qualifications and Experience

• Matric
• Tertiary Sales and/or Marketing qualification would be advantageous
• 1 year experience at a similar level required

Skills and Knowledge:

• Computer knowledge, specifically MS office applications
• Basic knowledge of budgeting, sales/marketing principles, etc.
• ICT industry knowledge
• Good verbal and written communication skills
• Excellent phone etiquette
• Negotiation skills
• Computer literacy
• Ability to work independently or as part of a team
• Knowledge of products
• Knowledge of systems and processes