Temporary Receptionist/Administrator

Temporary Receptionist (Maternity Cover) for a Hotel based in Pine Street Durban

Position Summary

The Temporary Receptionist is responsible for providing professional front office and administrative support during the maternity leave period of the permanent incumbent. The role serves as the first point of contact for visitors, clients and telephone enquiries, ensuring a welcoming, efficient and professional experience while supporting the day-to-day administrative operations of the business.

Key Responsibilities

Reception & Customer Service

• Welcome visitors, clients and suppliers in a professional and friendly manner.
• Answer, screen and direct incoming telephone calls promptly.
• Manage the reception area to ensure it remains neat and presentable.
• Assist visitors with enquiries and direct them to the appropriate staff members.
• Maintain a high standard of customer service at all times.

Administrative Support

• Perform general administrative duties including filing, scanning and photocopying.
• Prepare and manage correspondence as required.
• Maintain accurate records and documentation.
• Assist with data capturing and updating company systems.
• Monitor and replenish office stationery and supplies.
• Coordinate incoming and outgoing courier services.

Scheduling & Coordination

• Manage meeting room bookings where applicable.
• Coordinate appointments and diaries as required.
• Assist with internal meeting arrangements.
• Support staff with general administrative requests.

Communication

• Receive and distribute incoming mail and deliveries.
• Monitor shared email inboxes where applicable.
• Relay messages accurately and promptly.
• Liaise professionally with clients, suppliers and service providers.

Office Support

• Assist with onboarding visitors and contractors.
• Maintain confidentiality of company and client information.
• Support the administration team during busy periods.
• Perform other reasonable duties as assigned by management.

Key Performance Indicators (KPIs)Customer Service

• Professional and courteous reception service.
• Positive client and visitor experience.
• Prompt response to telephone and email enquiries.

Administration

• Accurate and timely completion of administrative tasks.
• Effective document management.
• Minimal administrative errors.

Office Operations

• Well-maintained reception area.
• Efficient handling of correspondence and deliveries.
• Reliable support to the broader administrative team.

Attendance & Reliability

• Punctuality and dependable attendance.
• Ability to provide consistent front-office coverage throughout the contract period.

Minimum RequirementsQualifications

• Grade 12 (Matric) or equivalent.
• A certificate or diploma in Office Administration or Business Administration is advantageous.

Experience

• Minimum 1–2 years' experience in a receptionist, front office or administrative role.
• Experience working in a professional office environment is preferred.
• Experience using Microsoft Office applications.

Technical Skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Telephone etiquette
• Diary and appointment management
• Data capturing
• Filing and document management
• Office administration systems

Experience with switchboard systems or appointment scheduling software will be advantageous.

Competencies

• Excellent communication and interpersonal skills
• Professional presentation
• Customer service orientation
• Strong organisational skills
• Attention to detail
• Time management
• Ability to multitask
• Problem-solving ability
• Reliability and accountability
• Confidentiality and discretion
• Positive attitude and adaptability
• Ability to work independently and as part of a team

Working RelationshipsInternal

• Office Manager / Practice Manager
• Administration Team
• Finance Department
• Human Resources
• Department Managers
• All Employees

External

• Clients
• Visitors
• Suppliers
• Courier Companies
• Service Providers

Pay: R4 219,39 - R6 000,00 per month

Work Location: In person