Tier 1 Technical & Billing Support Agent - Fully Remote
MWeb
Other,
Call centre and BPO work is a major employer of young South Africans, with inbound, outbound and international campaigns hiring matriculants for full training.
This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).
Job description
The Client Services Onboarding team currently has a vacancy for a Customer Service Representative who will be responsible for providing customer support – that includes information sharing and resolving technical and billing related queries.
Job Output:
o Responsible for customer interactions that result in resolved technical, billing and account queries.
o Identify and understand customer needs.
o Provide solutions to technical and account management queries.
o Resolved customers’ queries, and complaints and manage objections effectively to increase customer satisfaction.
o Deliver exceptional service to customers in all interactions.
o Diligently execute escalations beyond 1st line support.
o Record accurate summaries of customer interactions in the company business system.
o Utilise all available tools and resources to resolve customer queries completely.
Skills and Competencies:
o Call Centre
o Technical Support
o MS Office Suite
o Conflict Resolution
o Technical Literacy
o Analytical
o Strong written/verbal communication skills
o Customer Service focused.
o Assertiveness
o Tact and ability to negotiate.
o Listening and questioning skills
o Troubleshooting skills
o Objection handling
o Attention to detail. o Numerical skills Excellent
o Communication Skills
Requirements* Grade 12/Matric
- Computer Literate (MS Excel/MS Word and MS Outlook)
- Strong understanding of ISP Networks
- 1+ Year customer services experience within an ISP Call Centre
- 1+ Year technical and desktop customer service experience
- Administration experience is a highly recommended
Benefits
- We are a Fully Remote work environment
o That’s right! No need to go into the office! You can work from just about anywhere
o We have partnered with a shared office/workspace called Workshop 17 and we cover the cost of your access to any of their branches around the country – if you’d like a change of scenery from time to time.
- We Kit you out
o We will provide you with all the necessary tech equipment needed for a remote office. Laptop, monitor, and headset. We also provide you with Connectivity – FOR FREE!
THE CHERRY ON TOP!!! MWEB rewards stellar performance!
- Performance Bonuses of up to 20% of your cash salary are paid out quarterly, so long as company targets are met.
- We always try to have some fun! Team buildings are a big deal as well as other cultural activities and company events!
Good to know
What does this call centre job pay?
This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).
Do I need experience for call centre jobs in Other?
Many call centre roles in Other are open to candidates with little or no experience. Read the listing for its exact requirements.
How do I apply for this job?
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Found on Indeed · Posted Yesterday