Tier 2 Technical Support / Systems Administrator

Talent Search Staffing Solutions

Benoni, Gauteng

Salary not listedFull-time · Posted Yesterday

Administrative and clerical roles handle the day-to-day paperwork, scheduling and record-keeping that keep SA businesses running, and are a popular path for matriculants with strong organisation skills.

This listing does not state a salary. As a guide, admin roles in South Africa typically pay R8 000 to R20 000 a month (indicative).

Job description

Tier 2 Technical Support / Systems Administrator

Location: Benoni
Salary: R16 000 per month
Department: IT Support (Support Division)

Job Summary
We are seeking a Tier 2 Technical Support / Systems Administrator to provide advanced technical support, systems administration, and infrastructure support. The successful candidate will act as the escalation point for Tier 1 support, ensuring efficient resolution of technical issues and maintaining core IT systems.Key Responsibilities

Resolve escalated technical incidents and service requests.
Administer Active Directory, Microsoft 365, user accounts, and permissions.
Support Windows Server environments and Group Policy management.
Install, maintain, and troubleshoot hardware, software, and business applications.
Perform endpoint management, patching, and software updates.
Assist with server administration, backups, virtual environments, and infrastructure maintenance.
Monitor systems, investigate recurring issues, and recommend improvements.
Support IT projects, system upgrades, migrations, and deployments.
Create and maintain technical documentation and knowledge base articles.
Mentor Tier 1 technicians and promote best practices.
Minimum Requirements

Qualifications

Matric
CompTIA A+
CompTIA Network+
Microsoft Certification (Modern Desktop, Azure, or Microsoft 365) or equivalent

Experience

3 to 5 years' experience in IT Support or Systems Administration
Active Directory and Microsoft 365 administration
Windows Server support
Desktop and endpoint support
Hardware troubleshooting and user administration
Preferred Skills
Microsoft Entra ID
VMware or Hyper-V
PowerShell
DNS, DHCP, and VPN technologies
Microsoft Intune and endpoint management platforms
Key Competencies
Advanced troubleshooting
Analytical thinking
Strong communication skills
Customer service orientation
Time management and prioritisation
Teamwork and accountability
Additional Requirements
Willingness to participate in after-hours standby support.
Ability to travel when required.
Ability to lift and install IT equipment where necessary.

Pay: R14 000,00 - R20 000,00 per month

Work Location: In person

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This listing does not state a salary. As a guide, admin roles in South Africa typically pay R8 000 to R20 000 a month (indicative).

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Found on Indeed · Posted Yesterday