Till Operator /Customer Assistant

Job Advert Summary

Join Woolworths as a Till Operator / Customer Assistant at our Langeberg Mall store in Mossel Bay, Western Cape. Be part of a leading retail brand known for exceptional customer service and quality. In this role, you will deliver outstanding service at till points, ensuring a positive shopping experience through efficient processing of transactions, promoting loyalty programs, and offering available services like bill payments. Your attention to detail, product knowledge, and friendly approach will help create lasting impressions. Woolworths values integrity, teamwork, and personal growth, offering a vibrant work environment with opportunities for development. Candidates should have Grade 12 or equivalent, be flexible with shifts, and possess basic selling skills. If you're passionate about retail and customer service, join us in a role that combines professionalism with excellent customer engagement. Apply today and grow your career with Woolworths.

Minimum Requirements

Minimum Requirements: Candidates should have a Grade 12 certificate or an equivalent National Qualification Framework (NQF) level qualification. Flexibility to work various shifts is required to accommodate store operations. Basic selling skills and a customer-focused approach are essential. Relevant previous work experience in retail or customer service is advantageous but not mandatory. Must demonstrate solid communication skills and the ability to handle transactions efficiently and accurately. A good understanding of product knowledge and loyalty programs is needed. Candidates must maintain high standards of personal discipline, hygiene, punctuality, and adhere to store policies. The ability to remain calm and manage stress during busy periods is important. Numeracy and literacy skills should enable effective handling of monetary transactions and clear communication with customers and team members. Honesty and reliability are critical, with a strong ethical approach to minimize shrinkage and ensure accurate reporting.

• Grade 12 or equivalent NQF qualification required.
• Flexible availability to work various shifts.
• Basic selling skills with strong customer service orientation.
• Effective communication skills for clear customer interaction.
• Experience in retail or customer service environment advantageous.
• Attention to detail for accurate transaction processing and till operation.
• Knowledge of product range and promotional events.
• Strong personal discipline including punctuality and adherence to dress code.
• Ability to work efficiently under pressure and manage stress.
• Honesty, reliability, and ethical behavior to minimize shrinkage and fraud.

Duties and Responsibilities

• Deliver exceptional customer service by greeting customers warmly, acknowledging loyalty card holders by name, and ensuring a positive shopping experience at all times.
• Efficiently process transactions at till points, verifying scanned prices against ticketed prices, handling payments accurately, and ensuring compliance with till policies and procedures.
• Promote Woolworths loyalty programs and available services such as utility bill payments and airtime top-ups to enhance customer engagement and sales opportunities.
• Maintain up-to-date product knowledge and awareness of store promotions and special events to assist customers effectively and support sales initiatives.
• Ensure till areas are clean, organized, and well-maintained, adhering to hygiene, safety, and corporate presentation standards.
• Minimize shrinkage by adhering to store security policies, reporting incidents of dishonesty or fraud promptly, and following ethical business practices.
• Demonstrate punctuality, compliance with dress code, and personal discipline to uphold professional store standards and team cohesion.
• Remain calm and efficient under pressure, managing stress effectively during busy periods while maintaining a friendly and professional demeanor.
• Communicate clearly and courteously with customers and team members to resolve issues quickly and support a collaborative working environment.
• Support shift flexibility requirements to meet store operational needs and contribute positively to the overall team performance.