Tops Manager
Kayur Investments
Durban, KwaZulu-Natal
Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Job description
Job description:
Main, Purpose: Oversee the daily operations of the store and ensure smooth and effective running. Maintain constant and effective contact with customers and staff and ensure great customer experiences and monitor the financial performance of the store.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Completes store operational requirements by scheduling and assigning employees.
Reviewing GP reports and determining promotions to drive sales.
Conducts analysis on stock take, ranking and sales reports
Checks and authorizes invoices and timesheets; conduct daily analysis of spreadsheets
Oversees the store’s profitability by ensuring increased sales, GP’s are achieved and sales targets are met.
STAFF MANAGEMENT
Maintains store staff by training and guiding employees.
Maintains operations by maintaining company policies and procedures.
Contributes to team effort by motivating and driving high morale for efficient staff
CUSTOMERS
Identify your customer base and determine products that are in demand.
STOCK
Complete management of stock control; determine quantities for purchasing, negotiate on pricing. Ensure stock levels are maintained and are at optimum levels. Ensure that no expired stock is on hand,
Ensures availability of merchandise and services by approving contracts; maintaining inventories.
Ensure best deals are acquired for promotions to attain profitability.
SAFETY AND SECURITY
Secures merchandise by implementing security systems and measures.
Protects employees and customers by providing a safe and clean store environment.
Maintains the stability and reputation of the store by complying with legal requirements.
Competencies
Enthusiastic and dynamic team leader
Excellent verbal and written communication skills.
Strong leadership and customer management abilities.
Customer service-oriented with in-depth knowledge of basic business management processes.
Experience
A minimum of 2 years’ experience working in a managerial position in a retail environment.
Computer proficient
Experience in the liquor retail environment will be advantageous.
Qualification
A qualification in Business Management/Administration will be advantageous.
Job Type: Full-time
Work Location: In person
Good to know
What does this customer service job pay?
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Do I need experience for customer service jobs in Durban?
Many customer service roles in Durban are open to candidates with little or no experience. Read the listing for its exact requirements.
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Found on Indeed · Posted Today