Total Rewards Analyst (EMEA) (Position located in South Africa)

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

Please submit your resume in English.

To learn more about our team and office culture in Cape Town, South Africa visit the following links.

Careers Page: https://www.knowbe4.com/careers/locations/cape-town

Glassdoor: https://www.glassdoor.com/Location/KnowBe4-Cape-Town-Location-EI_IE969384.0,7_IL.8,17_IC2653748.htm

LinkedIn: https://www.linkedin.com/company/knowbe4/life/southafrica/

A detail-oriented and proactive Total Rewards Analyst who supports benefits and compensation programs across our EMEA region. Based in South Africa, this role partners closely with our US-based Total Rewards team to ensure EMEA employees receive accurate, timely, and compliant benefits and compensation support. This position requires flexibility to work across time zones to effectively collaborate with EMEA stakeholders and the broader global Total Rewards function.

The ideal candidate combines strong analytical skills with a service-oriented mindset, is comfortable navigating multi-country benefits complexity, and can manage competing priorities in a fast-paced, global environment.

What You'll Do

Benefits Administration

• Manage the benefits renewal process across EMEA countries, coordinating with brokers, vendors, and internal stakeholders.
• Administer benefits enrollment and setup for new hires, ensuring accurate and timely elections across all supported countries.
• Review, reconcile, and process vendor and carrier invoices, resolving discrepancies as needed.
• Support administration of pension and retirement programs, including contributions, enrollments, and vendor coordination.
• Draft and distribute clear benefits communications to employees, managers, and HR partners.
• Monitor and support compliance with local benefits regulations and reporting requirements across EMEA jurisdictions.
• Assist with the coordination and promotion of wellness programs and initiatives.
• Serve as a front-line resource for benefit inquires, employee emails, and Workday tasks, ensuring timely resolution and escalation where appropriate.
• Provide administrative support for Leave of Absence processes, including tracking, documentation, and coordination with HR and payroll.

Compensation Support

• Support execution of the market adjustments/promotion process, including data preparation and coordination with regional HR.
• Assist with administration of the annual merit increase cycle, including data validation, calculations, and communications.
• Support the annual bonus process, including eligibility checks, calculations, and reporting.
• Provide coaching support to managers on compensation-related questions, tools, and guidelines.
• Perform Workday approvals and ensure ongoing data integrity across compensation-related records and transactions.
• Support administration of the AwardCo recognition platform for the EMEA region.
• Coordinate salary survey participation, including data submission and vendor coordination.

Minimum Qualifications:

• 3+ years of experience in Total Rewards, HR, Benefits, or Compensation administration, ideally with exposure to multi-country/EMEA programs.
• Strong proficiency in Microsoft Excel; experience working with HRIS platforms (Workday preferred).
• Excellent attention to detail and ability to manage sensitive, confidential data.
• Strong written and verbal communication skills, with the ability to explain benefits and compensation concepts clearly to employees and managers.
• Ability to manage multiple priorities and deadlines in a fast-paced, global organization.
• Comfortable working flexible hours to overlap with EMEA and US time zones as needed.
• Advanced Data Analysis & Excel: Advanced Excel skills (pivot tables, VLOOKUP/XLOOKUP, formulas)
• HRIS Proficiency
• Attention to Detail & Accuracy
• Multi-Country Benefits Knowledge
• Vendor & Broker Management
• Confidentiality & Judgment
• Project & Time Management
• Cross-Cultural & Cross-Time-Zone Collaboration
• Problem-Solving

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits. Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.