Trainee IT Support Manager

Closing Date 2026/07/07

Reference Number SHO260630-1

Job Title Trainee IT Support Manager

Job Type Full Time

Location - Country South Africa

Location - Province KwaZulu-Natal

Location - Town or City Durban

Purpose of the Job The purpose of the Trainee IT Support Manager is to provide technical assistance and support to end-users (franchisees and instore staff) and the IT Support Manager. This role involves troubleshooting hardware and software issues, assisting with system configurations, escalating issues and queries to the necessary 3rd Parties if required. This role is often the first point of contact for IT-related issues and is responsible for delivering timely and high-quality support.

Job Advert Details

Job Category Other

Job ObjectivesEnd-User Support:

• Provide prompt and courteous support to end-users via various channels, including phone, email, and in-person.
• Assist users with hardware and software issues, troubleshoot problems, and guide them through solutions.

Technical Support:

• Provide sound technical support pertaining, diagnosing, and resolving hardware and software issues on desktops, laptops, printers, and other IT equipment.
• Install, configure, and maintain computer systems and applications.
• Install, upgrade, and configure software applications.
• Ensure that software is up to date with the latest patches and updates.
• Provide remote support to users in different locations, utilizing remote desktop tools and collaboration software.
• Assist in enforcing IT security policies and procedures.

System Documentation:

• Create user guides and documentation for common technical issues.

Collaboration with IT Teams:

• Collaborate with other IT teams to escalate and resolve complex issues.
• Participate in projects related to system upgrades, implementations, store openings, store revamps and stock takes.

User Training:

• Conduct training sessions for end-users on IT best practices, new software applications, and security awareness.

Qualifications* Grade 12 certificate with A+, N+ or equivalent certification or relevant experience in general IT technical support - (essential).

• Degree/Diploma or higher in Information Technology, Computer Science, or a related field – (beneficial).

Experience* +2 years' experience in atechnical support role or similar, with some knowledge relating to system hardware and software support - (essential).

Knowledge and Skills* Sound understanding of MS Windows Support and Configurations - (essential).

• Strong proficiency in MS Office 365 – (essential).
• Experience intechnical support and troubleshooting related to hardware and software - (essential).

is to provide technical assistance and support to end-users (franchisees and instore staff) and the IT Support Manager. This role involves troubleshooting hardware and software issues, assisting with system configurations, escalating issues and queries to the necessary 3rd Parties if required. This role is often the first point of contact for IT-related issues and is responsible for delivering timely and high-quality support.

Policy Our Group is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

We are committed to Employment Equity when recruiting internally and externally.

Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.

If you don’t hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.