TRAVEL CONSULTANT: OPERATIONS

To provide travel services to Coega Corporate Travel (CCT) users, including internal and external clients.

MANDATE

To provide travel services to Coega Corporate Travel (CCT) users, including internal and external clients.

DESCRIPTION

KEY PERFORMANCE AREAS

Provision of Travel Services

• Handles core travel activities (international and local) which includes flight bookings, hotel accommodation, conference venues and car rentals
• Procures the necessary documentation such as passports, visas and / or other required clearances
• Provides advice and assistance on all travel-related matters (passport and visa applications, immigration rules, baggage, clearances, declarations, restrictions, etc)
• Maintains travel management systems to ensure that all travel-related transactions are efficient and cost-effective
• Negotiates rates with agents on car rentals, accommodation and air travel
• Negotiates service levels with service providers
• Ensures accurate and clean records of all tickets issued

Client Relationship Management

• Provides support to travel clients
• Responds to and resolves client queries and issues
• Liaises directly with travel service providers to resolve problems
• Maintains good customer service to all CCT clients
• Liaises with travel agencies, other key partners, airlines and vehicle rentals to resolve queries and issues

Administration and Reporting

• Compiles reports on travel activities, improvements and opportunities
• Maintains accurate records of all travel-related activities
• Coordinates all administrative activities and ensures that accurate documentation is in place to facilitate accurate billing and invoicing
• Handles the processing of refunds
• Collects credit notes
• Submits day-to-day tax invoices for the credit card and Diner’s card

COMPETENCIES AND REQUIREMENTS

Educational Qualifications

• National Diploma (NQF 6) in Travel and Tourism.

Experience

• 3 years of experience in travel.
• 3 years of intermediate knowledge and usage of travel systems including Galileo and Amadeus.

Competencies

• Knowledge of travel industry processes, booking systems.
• Excellent people skills.
• Communication skills.
• Good time management.
• Excellent client relationship management.
• Problem-solving.
• Attention to detail.
• Good administration skills.
• Planning.
• Ability to multitask and prioritize.
• Intermediate proficiency in MS Office.
• Deadline-driven.

Licences, Registrations & Certifications

• Certified in Amadeus or Travel Port.

PERFORMANCE MANAGEMENT

Performance is monitored regularly at both an individual and a team level, in accordance with the CDC’s performance management system and control measures relevant to the position.

CLOSING DATE: 17 July 2026

CDC is an employment equity employer and placement will be in accordance with our Employment Equity Plan.

The appointment of candidates is subject to the verification of all their credentials (employment history, educational, financial, criminal and any other checks as may be necessary). Please note that only shortlisted candidates will be contacted, and if you have not heard from us within one month of submitting your application, please consider it unsuccessful.

CDC reserves the right not to make an appointment to any advertised position. No late applications will be considered.

All applications must be forwarded to [email protected]

LOCATION: Gqeberha EMPLOYMENT TYPE: PERMANENT GRADE: B4