Job Description

The Operations Travel Manager oversees the daily operations of corporate travel services, ensuring efficient, cost-effective, and customer-focused travel arrangements. This role involves managing travel agent and coordinators/bookers across all the boarders of the Bank, liaising with vendors, optimizing travel policies, and ensuring compliance with industry standards. Hello Future Travel Manager

Wel come to FN. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Manage and mentor travel bookers, coordinators staff and the TMC’s, ensuring high performance and professional development.
• Build and maintain relationships with airlines, hotels, car rental agencies, and travel service providers.
• Develop and enforce corporate travel policies and procedures.
• Operational Oversight: Supervise booking processes, ticketing, itinerary planning, and travel documentation.
• Run with Focus group’s ,awareness campaigns to educate business on Travel trends and processes withing the Bank
• Monitor travel budgets, negotiate rates, and identify cost-saving opportunities.
• Customer Service: Ensure exceptional service delivery and resolve travel-related issues or complaints.
• Ensure adherence to travel regulations, visa requirements, and company policies.
• Track KPIs such as travel spend, SLA ,booking efficiency, and customer satisfaction; generate regular reports for leadership.
• Oversee the use of travel management systems and ensure data accuracy and system optimization.
• Continuously identify and implement improvements to streamline travel operations.

You will be an ideal candidate if you have:

• Diploma in business administration, Tourism, or related field.
• Minimum 3 years of experience in travel operations, with at least 2 years in a managerial role. (advantageous)
• Strong knowledge of travel booking systems (e.g., OBT, Amadeus, Galileo).
• Familiarity with travel regulations ,events and visa processes.
• International Relations Qualification Degree
• Information security awareness certification
• Excellent leadership and team management skills.
• Strong negotiation and vendor management abilities.
• High attention to detail and organizational skills.
• Proficiency in Microsoft Office and travel management software.
• Analytical mindset with problem-solving capabilities.
• Effective communication and interpersonal skills.
• Customer centricity

You will have access to:

• Opportunities to network and collaborate.
• Challenging working enviroment
• Opportunities to innovate.

Are you interested to take the step? We look forward to engaging with you further. Apply now!

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Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

31/08/26 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.