Triton Express: Customer Service - Cross Border

Triton Express (Pty) Ltd

Other, Gauteng

Salary not listedFull-time · Posted 1 weeks ago

Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Job description

Description Established in 1987, Triton Express has evolved from a modest business in Durban into a sophisticated operation with a comprehensive footprint throughout Southern Africa. As a proud member of the Plennegy Group, Triton Express is dedicated to providing reliable and efficient road freight logistics solutions tailored to the diverse needs of our customers. At Triton Express, we pride ourselves on our commitment to excellence, integrity, and innovation. Our skilled staff are dedicated to delivering a superior delivery experience, ensuring that each customer receives an efficient, dependable, and cost-effective service at all times. Join us and be part of a team that values performance, integrity, and leadership.

The position of a Customer Services-Cross Border has become available at Triton Express in Johannesburg.

Responsibilties

Sorting waybills and invoices
Matching paperwork to goods
Following up and collecting missing invoices or documents
Withholding paperwork when cargo is not on the floor
Framing import/export entries on JET Logistics and Asycuda World
Capturing correct tariff codes, CPC codes, values, weights, and quantities
Ensuring speedy but accurate processing
Quality control of invoices, permits, SADC certificates, and clearing instructions
Retention and tracking of temporary import documents
Ensuring adherence to Customs Control Act and Incoterms
Ensuring cargo is physically present before clearing
Holding and flagging cargo with SARS or documentation queries
Comparing vehicle loads against customs manifests
Communicating missing documents or delays
Notifying relevant parties of queries or held cargo
Handling customer queries and complaints
Ensuring no outstanding entries on EDI systems
Printing and submitting customs documents (SAD500, SAD505, SAD507, EDI notifications)
Capturing, scanning, and filing documentation
Assisting supervisor/manager with additional tasks
Supporting team during high workload periods
Maintaining organised workspace and documentation

Requirements REQUIREMENTS:

Grade 12 (minimum)
Relevant qualification in Logistics, Supply Chain Management, or Customs Clearing (advantageous)
Minimum of 3 years’ experience in customs clearing or cross-border logistics
Computer operations.
Account reconciliations.
Basic people handling skills.
Commercial arithmetic calculation.

Work Level

Skilled

Job Type

Permanent

Salary

Market Related

EE Position

Location

JHB East Rand

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What does this customer service job pay?

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Do I need experience for customer service jobs in Other?

Many customer service roles in Other are open to candidates with little or no experience. Read the listing for its exact requirements.

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Found on Linkedin · Posted 1 weeks ago