Tutor Support Consultant

Optimi is looking for an excellent communicator with great interpersonal skills to join the team as a Tutor Support Consultant. The ideal candidate should be comfortable working in a fast-paced environment, have a flexible schedule, and work well under pressure.

REQUIREMENTS

• Grade 12
• Certificate/Diploma in Client Services (preferred).
• Experience in Client Services/Call Centre and administration.
• Minimum 2 to 3 years of relevant experience.
• Computer literate with the ability to manage various online platforms.
• Fast and accurate typing skills.
• Proficiency in English and Afrikaans (written and verbal)
• Availability to occasionally travel

DUTIES

• Ensure that new tutors are set up within the allocated time frame.
• Capture data accurately.
• Onboard new tutors via welcome email, call or Zoom meeting and establish a good rapport.
• Tutor account management with a specific focus on retention.
• Provide regular proactive guidance to tutor centres via calls and emails.
• Assist allocated tutor centres by solving their queries within a targeted turnaround time while focusing on a first-call resolution.
• Ensure proactive follow-up of queries to ensure complete resolution.
• Ensure that tutors feel supported and empowered.
• Conduct courtesy visits to tutor centres where necessary to strengthen relationships and provide additional support.
• Act as a link between tutors and the back office to ensure query resolution takes priority.
• Execute additional operational and administrative tasks and assist colleagues with overflow work.

The position is based in Centurion.

Should you not receive a call from us within 14 days, please consider your application unsuccessful.