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Live · posted 1 weeks agoFull-time

UK Lead Generation Agent

Callforce BPO

Cape Town, Western Cape

Salary not listed

This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).

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Call centre and BPO work is a major employer of young South Africans, with inbound, outbound and international campaigns hiring matriculants for full training.

Job description

We are looking for energetic, confident and target-driven Lead Generation Agents to join our growing UK campaign.

The successful candidates will be responsible for engaging with UK customers, identifying potential opportunities, generating qualified leads and delivering a professional customer experience.

This is a target-driven outbound environment, and we are looking for individuals who are confident communicators, resilient, persuasive and comfortable working towards daily and weekly performance targets.

Key Responsibilities

  • Make outbound calls to customers within the UK market.
  • Engage professionally with potential customers and build rapport quickly.
  • Identify customer needs and potential sales opportunities.
  • Generate and qualify leads according to campaign requirements.
  • Ask relevant probing questions and accurately capture customer information.
  • Overcome objections confidently and professionally.
  • Meet and exceed individual and campaign lead-generation and performance targets.
  • Maintain high standards of call quality and compliance.
  • Accurately capture information on internal systems.
  • Follow campaign scripts and processes while maintaining a natural conversational approach.
  • Work closely with Team Leaders and Quality teams to continuously improve performance.

Minimum Requirements

  • Matric / Grade 12.
  • Previous call centre, telesales, lead generation or outbound sales experience is advantageous.
  • Excellent spoken English with clear pronunciation and strong communication skills.
  • Confident telephone manner.
  • Strong listening, questioning and objection-handling skills.
  • Target-driven and motivated by achieving results.
  • Resilient and able to work effectively in a high-performance sales environment.
  • Good computer literacy and data-capturing skills.
  • Ability to work UK campaign hours/shifts.

The Ideal Candidate

You are someone who:

  • Enjoys speaking to people and building rapport.
  • Is confident making outbound calls.
  • Can influence a conversation without being overly aggressive.
  • Handles rejection positively and moves confidently to the next opportunity.
  • Enjoys working towards measurable targets.
  • Is coachable and open to feedback.
  • Takes ownership of your individual performance.
  • Brings energy, professionalism and consistency to the team.

Assessment & Selection Process

Shortlisted candidates may be required to complete campaign-specific assessments, including English proficiency, typing/data capturing and sales suitability assessments, followed by an interview and/or role-play.

If you are confident, driven and ready to build your career within an international call centre environment, apply today!

Pay: R5 500,00 - R7 500,00 per month

Work Location: In person

Found on Indeed · Posted 1 weeks ago · Last checked Today

Good to know

What does this call centre job pay?

This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).

Do I need experience for call centre jobs in Cape Town?

Many call centre roles in Cape Town are open to candidates with little or no experience. Read the listing for its exact requirements.

How do I apply for this job?

Tap "Apply on Indeed" to open the original listing, where you can read the full description and apply directly. JobsZA never charges you to apply, and you should never pay money to get a job.

Found on Indeed · Posted 1 weeks ago

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