Underwriting Administrator MMH260831-2

Role Purpose

Coordinate and support the daytoday operational functioning within the area of responsibility, by providing administrative assistance.

Requirements Grade 12/Matric Certificate

1-2 Years Administration Experience (essential) Duties and Responsibilities

INTERNAL PROCESS

• Manage all calls within the relevant area of responsibility and direct calls to the appropriate person for quick resolution.
• Manage incoming queries and SLAs of the team by assigning, directing and escalating all queries.
• Report on the operational activities within the area of responsibility to inform operational efficiencies.
• Assist in the preparation of regularly scheduled reports, as required. Reconcile and maintain supplier accounts and records to ensure good standing.
• Establish and maintain filing systems (electronic or paper) to ensure record maintenance and retrieval of documents.
• Create, maintaining and enter information into relevant databases to ensure accurate recordkeeping for various applications.
• Operate electronic mail systems and coordinate the flow of internal information and external correspondence, where applicable.
• Compose, type and distribute meeting notes, routine correspondence and other documents or reports as per agreed timelines and guidelines.
• Establish own work procedures or schedules to manage and keep track of daily activities and tasks.

CLIENT

• Provide authoritative, expertise and advice to clients and stakeholders.
• Build and maintain relationships with clients and internal and external stakeholders.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

PEOPLE

• Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
• Contribute to a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
• Identify own growth and development needs and schedule interventions to enable ongoing development, training and personal growth.
• Effectively manage own performance within the team in order to ensure business objectives are achieved.
• Contribute to innovation, change agility and collaboration within the team.

FINANCE

• Contribute to the financial planning process within area Identify opportunities to enhance cost effectiveness and increase operational efficiency.
• Manage financial and other company resources under your control with due respect.
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

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