Underwriting and Claims Specialist
AFGRI
Other, Mpumalanga
Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Job description
To provide comprehensive administrative support in underwriting and claims processes, ensuring accuracy, compliance, and excellent client service within the short-term insurance environment.
Minimum Requirements:
- Grade 12
- FAIS compliant (NQF 4 – Short-term insurance) certification
- Regulatory Exam Level 5 (RE5) completed
- Minimum of 5 years in the short-term claims experience in the insurance industry
Key Performance Areas
Claims Management:
- Facilitate claims processing, documentation, and follow-ups
- Ensure timely settlement and client satisfaction
Underwriting & Administration:
- Process amendments, endorsements, renewals, and new policies on the Cardinal Broker System
- Prepare, negotiate and process new Business quotations and renewals
- Maintain accurate records and ensure compliance with FAIS and FSCA regulations
Reporting:
- Assist with weekly, monthly, and quarterly reports
- Monitor and report customer complaints
Budget Management:
- Monitor expenses and implement cost-saving initiatives
New Business Development:
- Support the Relationship Manager in identifying and onboarding new clients
Training & Development:
- Engage in continuous learning and stay updated with industry regulations
Technical Competencies
- Proficiency in the Cardinal Broker System
- Strong negotiation skills
- Advanced computer literacy (MS Office)
- Excellent verbal and written communication skills
Behavioural Competencies
- High stress tolerance and emotional resilience
- Demonstrates integrity, reliability, and accuracy
- Strong interpersonal and training skills
- Self-motivated, results-oriented, and a team player
- Effective problem-solving and analytical abilities
- Commitment to self-development
Closing Date: 17 July 2026
The filling of this position will be aligned with AFGRI's Employment Equity Policy.
Applicants are informed that in order to be considered for any application for employment, we will have to process their personal information. A law, known as the Protection of Personal Information Act, 4 of 2013 (POPIA), provides that when one processes another’s personal information, such collection, retention, dissemination and use of that person’s personal information must be done in a lawful and transparent manner.
In order to give effect to this right, we are under a duty to provide you with a number of details pertaining to the processing of your personal information. These details are housed under the HR Processing Notice, which can be accessed and viewed on the AFGRI Group website, https://www.agh.co.za/which HR Processing Notice, we request that you kindly download and read.
Good to know
What does this customer service job pay?
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Do I need experience for customer service jobs in Other?
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