Unicare Schuinvilla – Front Shop Manager
Clicks Group Limited
Port Elizabeth, Eastern Cape
Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Job description
Listing reference: 026101 Listing status: Online Apply by: 24 August 2026
Position summary
Industry: Other Sectors & Industries Job category: FMCG, Retail, Wholesale and Supply Chain Location: Gqeberha (Port Elizabeth) Contract: Permanent Remuneration: Market Related EE position: Yes
About our company
Clicks Group
Introduction
We are seeking to appoint a Frontshop Manager that is: passionate about retail and service excellence, able to build customer loyalty and lead a team to deliver a competitive advantage for the brand. This diverse role will focus on managing the full Front Shop.
Job description
Job Purpose:
To lead and manage delivery of the front shop plan through customer service excellence, operational efficiency, driving profitability and compliance in line with group policies and regulatory requirements in order to achieve the company strategy and operating plan.
Job Objectives:
- To achieve and exceed monthly and annual front shop sales and profitability targets by implementing effective merchandising, pricing, and promotional plans in line with group policies, standards and market trends.
- To manage optimal stock availability and minimal shrinkage through accurate stock management and compliance with stock control procedures in order to enhance profitability.
- To drive service excellence and delivery of exceptional customer experience in order to optimise profitability and financial sustainability.
- To manage the frontshop budget and resource allocation to deliver cost-effective operations.
- To manage and maintain housekeeping standards in line with health, safety, and merchandising standards.
- To evaluate, track and monitor service trends and customer feedback to implement continuous improvement initiatives in order to enhance customer experience.
- To develop a high-performing, engaged, and competent team in order to deliver sustained performance.
- To collaborate with internal and external stakeholders to support customer experience and efficient operations.
- To provide timely and accurate information in order to facilitate informed decision making, mitigate risks, and maintain effective control over the frontshop operations and activities.
To manage financial, human, and other resources in order to deliver the operating plan and achieve business objectives.
Minimum requirements
Essential:
- 3 year Diploma or Degree in Retail Management, Business Management, or equivalent.
Desirable:
- Certificate or diploma in Customer Service or Sales & Marketing.
- Postgraduate diploma or degree in Retail or Business Management
Job Related Experience:
Essential:
• 5 years’ experience in retail operations
- 3 years’ experience in a supervisory or management role within a large retail setting
- 3 years’ experience in managing staff, stock control, and achieving sales targets.
- 2 years’ experience in managing day-to-day store operations, including rostering, stock control, and workflow planning
- 2 years’ experience with budgeting, resource planning, and cost control in a retail outlet
Good to know
What does this customer service job pay?
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Do I need experience for customer service jobs in Port Elizabeth?
Many customer service roles in Port Elizabeth are open to candidates with little or no experience. Read the listing for its exact requirements.
How do I apply for this job?
Tap "Apply on Indeed" to open the original listing, where you can read the full description and apply directly. JobsZA never charges you to apply, and you should never pay money to get a job.
Found on Indeed · Posted Today