USA Customer Service Advisor

Job Title USA Customer Service Advisor

Job Description Join Concentrix Today!

Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Service Advisor, working on an internationally innovative campaign with a base salary of R8000 and a guaranteed campaign allowance of R1000. You’ll be working on-site from our vibrant Cape Town office, where creativity meets cutting-edge technology. All the while, you’ll become part of a community of like-minded individuals who become friends for life.

This Customer Service Advisor role at Concentrix is a great match if you:

• Have a minimum of 12 months of International BPO Call Centre experience (Essential)
• Must be credit-clear
• Passed Grade 12
• Experience in travel, e-commerce, retail and fintech (Advantageous)
• Ability to work shifts in a 24-hour environment
• Proficient in English verbal and written communication
• Be self-motivated and highly responsible

What’s In It For You In this role, we offer benefits that help you support your unique lifestyle:

• A monthly salary of R8000 and a guaranteed campaign allowance of R1000.
• Up to R3000 incentive based on performance
• Choice between Medical Aid OR Medical Insurance.

• Medical aid – Covers only the employee
• Medical insurance – Covers employee and 2 dependents

• Retirement Fund

• 2.5% employer contribution, 2.5% employee contributions

• Subsidized transport

• Subsidized transport is provided between the hours of 7 pm and 6 am - Employee will contribute a maximum of R350

• Group life cover
• Fantastic Employee Assistance Programme (EAP)
• Access to financial well-being sessions, will-writing sessions and stress management sessions
• Team building and upskilling training opportunities
• Interactive and inclusive company culture

What You Will Do In This Role

• Taking ownership of high-profile, escalated cases from beginning to resolution
• Manage work orders within business SLA's
• Assess Health and Safety risks and take a proactive approach to mitigate risks to the client's business
• Consistently applying agreed behavioural and compliance standards
• Sharing knowledge and skills with other members of the team
• Communicating new information that is relevant to the campaign to colleagues, customers and managers
• Developing and maintaining current knowledge of the campaign
• Ensuring first contact resolution at all times
• Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
• Providing excellent customer experiences at all times
• Verifying and updating customer information
• Proactively offering solutions to any issues or concerns that customers might face

Ready to make an impact? Bring your skills, drive, and ambition to Concentrix — where 550,000+ game-changers across 70+ countries are proud to call us their employer of choice . Belong to a global community that celebrates individuality and diversity. Grow with the tools, support, and opportunities to become your best self. Thrive in a culture that champions your success and well-being. Unlock endless career possibilities and achieve greatness — together.

Eligibility to work In accordance with South African law, only applicants who are legally authorized to work in SA will be considered for this position, and the appointment will be made in line with the company’s EE Plan.

Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.