Utility Cashier Clerk

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Utility Cashier Clerk

Job Title: Utility Cashier Clerk

Classification: Non-Exempt

Department: Utility Billing & Collections

Supervisor: Utility Billing Asst. Supervisor

Effective: 02/15/2024

I. Job Summary: Individual is responsible for receiving daily water payments. Individual will need to work effectively with the general public to solve citizens’ concerns/inquiries promptly. Individual will receive phone calls and visitors to the department, determine the nature of the business, and direct phone calls or visitors to appropriate destinations. Will perform routine clerical duties such as cashiering and posting water payments on the computer. The job has no supervisory responsibilities. Individual will perform other duties assigned by the supervisor/department head when needed.

Qualifications II. EDUCATION & EXPERIENCE REQUIREMENTS: ? A high school diploma or G.E.D. is required. ? Must be able to type 45 wpm and have good filing skills. ? Must be proficient in working with personal computers, copier, scanners, and general office equipment. ? Must be able to use a 10-key calculator by touch. ? Minimum two (2) years experience with office/clerical procedures. ? Must have a minimum of two (2) years’ experience in cashiering. ? Must be able to communicate proficiently in the Spanish and English language. III. EMPLOYMENT REQUIREMENT: ? Applicant will be subject to a complete background investigation. Incomplete, inaccurate and/or failure to report information will cause the applicant rejection from consideration. ? Applicant must take and pass a pre-employment drug, physical, and pre-placement screening administered by the City of Mission-appointed physician at the City’s expense. ? Must have a current valid class “C” Driver's License from the Texas Department of Public Safety with no more than two (2) moving traffic violations within the past two (2) years. IV. SKILL ABILITY REQUIREMENT: ? Ability to count money by hand. ? Ability to follow a firm work schedule as directed by supervisor. ? Ability to compute, maintain, and prepare complex records correctly, ensuring confidentiality. ? Ability to deal with public relations issues and various types of citizen inquiries tactfully, courteously, and in a business matter. ? Ability to resolve citizen complaints professionally. ? Ability to provide excellent customer service. ? Ability to compute and record numbers correctly. ? Above-average oral and written communication skills. Ability to communicate proficiently in English and Spanish. ? Ability to follow instructions orally or in written form and perform tasks with little or no supervision. ? Ability to analyze and interpret data. ? Ability to establish and maintain effective working relationships with office staff, auxiliary departments, elected officials, and the general public. ? Ability to perform work that is routine and detailed. ? Ability to perform a wide variety of different types of tasks without the variety itself causing a loss of efficiency. ? Ability to make decisions based on available data/criteria, laws and regulations, or city policy. ? Ability to handle special projects of diverse nature as assigned. ? Ability to read and interpret documents such as safety rules and city policy procedures. V. ESSENTIAL JOB FUNCTIONS: ? Answer telephone with a clear, courteous, and business voice, and direct the calls to the appropriate destination to expedite response. ? Receive visitors, answer questions and inquiries to resolve issues at hand, or direct them to an appropriate destination. ? Individual is responsible for receiving daily water payments. ? Receive water bills, stamp customer portion, render receipt, and change, if any. ? Responsible for contacting new customers and disconnecting accounts. ? Process delinquent accounts. ? Response to online email correspondences. ? Daily contact by phone and/or person with the public ? Open and process mail payments as needed. ? Tally all payments and stubs to balance with daily report. ? Receives new orders for installation, discontinuance, or change in service. ? Receives new connection forms, determines service charges, collects deposits, prepares change of address records, and issues discontinuance orders by computer and/or through communication applications. ? May receive complaints concerning billing or notification of water failure and will refer them to the designated department. ? Counts monies at the end of the work day, prepares bank deposits, and balances deposits with daily cashier reports. ? Sorts and files letters and other documentation. ? Account data entry. ? Receives, sorts, and stamps with time and date incoming correspondence and distributes mail, packages, and other correspondence within the office. ? Daily sorts and files letters and other documentation where directed. ? Prepares letters and packages for processing utilizing a postage meter machine for mailing. ? Open mail payments as needed. ? Maintain an accurate log of daily visitors and incoming calls received. ? Must be able to tactfully keep loiterers away from city property. ? Must be able to work under stress and handle various tasks with interruptions. ? Perform all job functions with special attention placed on good public relations, safety, and proper office procedures in compliance with city policies. ? Maintain clean and orderly cashier area. ? Perform other related duties as assigned by supervisor/department director. VI. NON-ESSENTIAL JOB FUNCTIONS: ? Attend special events when necessary.

Special Requirements

VII. EQUIPMENT/MATERIALS: General office and safety equipment/materials to include but not limited to the following: ? Personnel Computer ? Copier, Printer, Scanner, Fax ? Telephone ? Various software