Vacancy: Residence Operations Coordinator

Vacancy: Residence Operations Coordinator

We are looking for a hands-on, organised and solutions-driven Residence Operations Coordinator to oversee the day-to-day operational running of our residential properties.

This is a practical and administrative role suited to someone who enjoys working with people, coordinating multiple moving parts and taking ownership of matters from start to finish.

The successful candidate will become the main operational point of contact for tenants and will be responsible for ensuring that residence-related matters are properly communicated, coordinated, followed up and resolved.

Key Responsibilities

• Act as the primary point of contact for tenants regarding residence-related matters.
• Manage and respond to tenant queries, concerns and complaints.
• Ensure tenants understand the correct communication channels for maintenance, transport, emergencies and general residence matters.
• Coordinate maintenance requests and follow up until completion.
• Conduct regular checks of the residences and identify operational, maintenance, cleanliness, security or safety concerns.
• Coordinate with maintenance teams, cleaners, drivers, caretakers, security and other service providers.
• Assist with the coordination of transport arrangements and communicate schedules or changes to tenants where required.
• Manage and document incidents, complaints and residence-related concerns.
• Arrange and assist with tenant meetings where necessary.
• Maintain proper records of maintenance, incidents, transport matters and operational issues.
• Communicate important residence notices and updates.
• Escalate urgent or serious matters to management.
• Prepare regular operational reports for management.
• Ensure outstanding matters are followed through until they are resolved and formally closed.

What We Are Looking For

The ideal candidate should be:

• Highly organised and reliable
• Confident and professional when dealing with tenants
• Assertive while still being approachable
• A strong communicator
• Solutions-driven and proactive
• Able to work independently
• Good at following up and completing tasks
• Comfortable managing multiple matters at the same time
• Able to handle difficult conversations and conflict professionally
• Computer literate
• Comfortable using email, WhatsApp, Microsoft Word and Excel
• Able to write professional emails and reports

Experience in property administration, residential operations, facilities coordination, accommodation management, hospitality, customer service or a similar operational role will be advantageous.

Position Details

Position: Residence Operations Coordinator
Employment: Full-time
Salary: R10,000 per month – negotiable depending on experience
Location: Cape Town

The role requires a combination of office-based administration and hands-on operational involvement at the residences.

We are looking for someone who takes ownership of matters and does not simply pass problems on.

The successful candidate should work according to the following approach:

Receive → Record → Coordinate → Follow Up → Resolve → Close Out

How to Apply

Please submit your CV together with a short introduction outlining your relevant experience and why you believe you would be suitable for the Residence Operations Coordinator position.

Only shortlisted candidates will be contacted.

Pay: R10 000,00 per month

Application Question(s):

• Do you have experience in property, facilities, accommodation, hospitality or operations? Briefly explain.
• Are you comfortable dealing directly with tenants, complaints and difficult conversations?
• Tell us about a situation where you had to coordinate a maintenance or operational problem from start to finish.

Work Location: In person