Verifications Analyst (6 months contract)

Moonspin is proud to offer industry-leading Customer Service, Risk/Fraud, and Tech Development services to our international client base. Our expertise lies in delivering world-class multilingual customer support 24/7, maintaining strict Risk/Fraud processes, and developing state of the art technological designs and features.

We hire experienced top talented people which enables us to offer exceptional business services while enjoying a “work hard play hard” engaged environment.

Purpose of the Role:

To ensure that all Verification related checks and internal checks are carried out to prevent identity fraud and ensure all SLAs are adhered to.

Key Responsibilities:

• Identifying and verifying new and existing customers at various stages of the application process using a variety of verification and investigative tools and methodologies.
• Performing initial investigations and taking immediate corrective action to mitigate losses to the business by suspending suspected and closing confirmed fraudulent accounts.
• Respond promptly and effectively to incoming customer enquiries and document submissions through various channels including but not limited to emails and internal systems.
• Additional operational tasks assigned by management.
• Identify area of concern and escalate accordingly.
• Coordinate with internal teams for all requirements related to preliminary KYC checks and document verification.

Requirements:

• Understanding of the verification channels and requirements.
• Experience of working in an ecommerce business.
• Strong Attention to detail.
• Extensive knowledge of the full MS Office suite, specifically Excel.
• Knowledge of KYC and document requirements in an online gaming environment.
• Experience in working for an international contact centre.
• Ability to work in different shifts.
• Ability to work in a multi-dimensional environment.

Moonspin is committed to the transformation and redressing of past inequalities. Our employment equity goals will be considered in our selection process.

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