Vietnamese Speaking - Customer Care Contact Center Agent - BPO

Company Description IntelliBPO is a business process outsourcing provider focused on building strong, relationship-driven partnerships with clients. The company tailors its services to each client’s operations, needs, and pressure points rather than offering one-size-fits-all solutions. IntelliBPO delivers customer care, digital customer experience, and technology solutions that are personalised, responsive, and dependable. Acting as an extension of client businesses, IntelliBPO aligns people, systems, and operational discipline to support outsourced, co-sourced, and hybrid service models. The organization aims to provide work that is well managed, clearly understood, and aligned with client standards and expectations.

Role Description The Vietnamese Speaking - Customer Care Contact Center Agent - BPO is responsible for handling inbound and outbound customer interactions in Vietnamese and English, ensuring high-quality service and support. Daily tasks include responding to inquiries via phone, email, and chat, resolving issues, processing requests, and escalating complex cases when necessary. The role involves accurately capturing customer information, following company procedures, and using contact center systems to document interactions and outcomes. Agents collaborate with team members and supervisors to meet performance targets, uphold service level agreements, and maintain a professional, customer-focused environment. This is an on-site role based in the Johannesburg Metropolitan Area.

Qualifications

• Strong customer-facing skills, including Customer Support and Customer Service experience.
• Excellent Communication and Interpersonal Communication abilities in Vietnamese and English.
• Good Computer Literacy, including proficiency with contact center software and standard office applications.
• Ability to manage high volumes of interactions while maintaining accuracy, empathy, and professionalism.
• Prior experience in a contact center or BPO environment is advantageous.
• High attention to detail, problem-solving skills, and the ability to follow structured processes.
• Willingness to work shifts, including evenings, weekends, and public holidays as required.
• Relevant secondary education; post-secondary qualifications in business, communications, or related fields are beneficial.