Virtual Assistant / Appointment Setter (Home Services)

About Thaker Management

Thaker Management is a full-service boutique digital marketing agency based in Houston, TX. We help high-ticket home service companies — roofing, HVAC, pools, and more — generate and convert leads at scale. We’re a small, high-performance team and we hold ourselves to a high standard. If you’re coachable, driven, and hungry to grow, you’ll thrive here.

The Role

We’re hiring a full-time Virtual Assistant / Appointment Setter (Home Services) to be the first voice our clients’ leads hear. You’ll work across multiple home service accounts, calling inbound leads quickly, qualifying them, and booking them into appointments. Speed, consistency, and professionalism are everything in this role. This is not a passive job — we expect you to be hungry, proactive, and always looking to improve your numbers.

What You’ll Be Doing

• Call every new inbound lead within minutes of them coming in — speed to lead is critical

• Follow a structured daily call cadence with multiple touchpoints per lead

• Book qualified prospects directly into our clients’ scheduling systems

• Log all activity, notes, and follow-up statuses in GoHighLevel CRM

• Send follow-up texts and emails as needed to keep leads warm

• Answer basic questions about services and guide prospects toward booking

• Track your daily KPIs (calls made, contacts reached, appointments booked) and report weekly

• Flag lead quality issues or trends to the management team proactively

• Jump into new client workflows quickly as the agency scales

 

What We’re Looking For

• Excellent spoken and written English — you must sound confident and professional on calls

• Strong phone presence: warm, clear, and persuasive without being pushy

• Extremely organized and consistent — no leads fall through the cracks on your watch

• Highly self-motivated and proactive — you don’t wait to be told what to do

• Deeply coachable — you welcome feedback and implement it immediately

• Comfortable working full U.S. business hours (CST preferred)

• Prior appointment setting, sales, or customer service experience (home services a major plus)

• Experience with CRM platforms — GoHighLevel experience is a strong advantage

• Reliable internet connection and a quiet, professional workspace

• Someone who takes ownership of their numbers and genuinely wants to win

 

Who Thrives Here

We want someone who:

• Shows up every day with energy and intent, not just to clock in

• Sees low conversion as a challenge to solve, not an excuse to coast

• Asks “how can I do this better?” before being asked

• Communicates issues early and comes with solutions

• Takes pride in representing our clients’ brands professionally on every call

 

Compensation & Growth

$700 – $1,200 USD/month (based on experience)

Full-time, U.S. business hours (CST preferred)

Fully remote

REQUIRED: Voice Note Submission

To be considered, you MUST submit a 1 minute voice note reading the script below. Applications without a voice recording will not be reviewed.

Script to read word-for-word:

“Hi, this is [Your Name] calling from Thaker Management. We received your inquiry and I wanted to reach out to help you get scheduled. We work with some of the top home service companies in your area and I’d love to find the best time that works for you. When you get this message, please feel free to call or text me back and I’ll take care of everything. Looking forward to connecting with you soon!”

Send your Resume + Voice Note to: [email protected]