Virtual Check-in Receptionist

POSITION SUMMARY: The Virtual Check-In Receptionist is responsible for providing remote

patient support, facilitating virtual patient check-in processes, appointment scheduling, insurance

verification, registration assistance, and exceptional customer service. This role requires excellent

communication skills, strong attention to detail, and the ability to manage a high volume of patient

interactions while maintaining professionalism, empathy, and accuracy. The ideal candidate

thrives in a fast-paced virtual environment, can efficiently navigate multiple systems

simultaneously, and is committed to delivering outstanding service to both patients and healthcare

providers.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Provides exceptional customer service to a high volume of patients through phone, email,

text messaging, and other electronic communication channels.

• Facilitates patient flow by conducting virtual patient check-ins, notifying clinical staff of

patient arrivals, monitoring appointment delays, and communicating updates effectively to

patients and care teams.

• Accurately documents and updates patient demographic, billing, insurance, and

registration information within the electronic medical record (EMR) system.

• Verifies insurance eligibility and benefits prior to patient appointments.

• Explains financial policies and patient responsibilities, collects payments when applicable,

and documents transactions accurately.

• Schedules, reschedules, and cancels appointments in accordance with physician protocols

and practice guidelines.

• Monitors scheduling queues, voicemails, electronic communications, and patient requests

to ensure timely follow-up and resolution.

• Maintains a secure, organized, and professional remote work environment while adhering

to company standards and procedures.

• Protects patient confidentiality and complies with HIPAA, privacy, security, and compliance

guidelines established by the practice.

• Meets established productivity, quality assurance, attendance, and service-level

performance standards.

QUALIFICATIONS:

• Minimum of 1 year of medical receptionist, patient access, healthcare customer service, or

medical call center experience preferred.

• Experience working remotely in a healthcare, customer service, or contact center

environment is a plus.

• Proficiency with NextGen or other electronic medical record (EMR/EHR) systems

preferred.

• Strong data entry and computer navigation skills with a high degree of accuracy.

• Proficient in Microsoft Office and web-based applications.

• Ability to effectively manage multiple systems and tasks simultaneously in a virtual work

environment.