Voice Engineer

First Technology

Umhlanga, KwaZulu-Natal

Salary not listedFull-time · Posted Yesterday

Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Job description

Responsibilities include but are not limited to the following:

MS Teams Voice Certified and experienced
Participating in the maintenance of call management systems, daily customer support ticket handling, call recordings management and integrated applications
Certified and experience in setting up and managing current applications, including FreeSwitch, Yeastar, PortaOne, Teams Operator Connect, Teams Direct Routing, Zoom Phone Platforms and Call Cabinet
Adding and managing SIP lines and trunks
Maintaining installed voice services, includes all aspects of proactive maintenance, configuration management, upgrading/updating and performance optimization
Install and implement switches and VLAN configurations
Understanding of IP PBX configuration, call routing and translations, SIP trunk implementations with multiple platforms, including but not limited to YeaStar Cloud PBX platforms, Microsoft Teams and Zoom Phone
Ongoing research and development of new voice services and technologies
Assisting the department solutions team with client consultations and selling voice related services
Onsite support at customer offices on an ad-hoc basis
Minimum 5 years’ experience in the above

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Good to know

What does this customer service job pay?

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Do I need experience for customer service jobs in Umhlanga?

Many customer service roles in Umhlanga are open to candidates with little or no experience. Read the listing for its exact requirements.

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Found on Indeed · Posted Yesterday