Waitron - NOAH Restaurant

Job description:

Do you enjoy being part of a crew that offers refined service to guests and transforms every meal into a memorable experience?

We’re recruiting for a Charismatic Waitron with great wine pairing knowledge and superb people skills to be part of our FOH team.

WHAT WILL YOU BE DOING?

• Welcoming guests and directing them to their seating, ensuring a professional and warm first impression.
• Demonstrating strong knowledge of the menu and introducing dishes with confidence, detail, and great articulation.
• Highlighting chef specials and seasonal offerings where applicable.
• Recommending wine pairings to enhance each dish, supported by engaging stories about regions, producers, and flavour journeys.
• Collaborating regularly with sommeliers and chefs to ensure the right pairings and recommendations are offered.
• Taking accurate orders while identifying and accommodating special dietary requirements.
• Communicating with guests regarding meal availability, preparation times, and waiting periods.
• Managing the flow of service with excellent timing and attention to detail.
• Ensuring tables are correctly set, neat, and presented according to service standards.
• Checking in with guests throughout their dining experience to ensure satisfaction, handle enquiries, and escalate concerns when required.
• Maintaining a high level of product and service knowledge to provide knowledgeable recommendations.
• Processing orders accurately through the POS system.
• Supporting the FOH team to maintain a welcoming, organised, and professional restaurant environment.

WHAT ARE WE LOOKING FOR?

• Hospitality certification preferred.
• Minimum 3 years’ experience in a waiter/waitron or similar Front-of-House role.
• Strong service-oriented individual with excellent guest engagement skills.
• Great wine pairing knowledge and a passion for food and beverage.
• Able to handle challenging guest interactions professionally and work well under pressure.
• Excellent communication and interpersonal skills.
• High attention to detail with the ability to manage multiple priorities.
• Professional, approachable, and committed to creating memorable guest experiences.
• English speaker.
• Flexibility to work varying shifts, including evenings, weekends, and public holidays when required.

WHAT’S ON OFFER?

• Competitive rate+ R2000 Medical Aid Contribution.
• Full-time position within a fast-growing hospitality brand.
• Opportunity for career growth and development.
• A dynamic, supportive, and forward-thinking environment.
• Join us in shaping a hospitality experience where great stays meet great dining.

Job Type: Full-time

Ability to commute/relocate:

• Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Waiting: 3 years (Required)

Location:

• Cape Town, Western Cape (Required)

Work Location: In person