Warehouse Manager – Returns & Repairs

Decofurn Furniture is looking for an experienced Warehouse Manager / Operations Manager / Warehouse Supervisor to take ownership of our Returns & Repairs operation within a high-volume retail warehouse environment.

This is a hands-on operational leadership role suited to someone who understands warehouse management but has also had significant responsibility for returned, damaged, defective or repairable stock .

You will be responsible for leading the team and ensuring returned products move efficiently through the full process — from return and inspection through to repair, exchange, restocking, B-Stock or disposal .

We are particularly interested in candidates who have worked in retail warehouses, distribution centres, furniture, e-commerce or other high-volume environments where returns, damaged stock, warranty claims or reverse logistics formed a meaningful part of their responsibilities.

Key Responsibilities

• Lead and manage the Returns & Repairs warehouse operation and team
• Oversee the end-to-end movement of returned and damaged stock
• Manage product inspection, assessment, repairs and warranty-related processes
• Ensure returned inventory is accurately captured, controlled and reconciled
• Manage stock through repair, exchange, restocking, B-Stock and disposal
• Investigate stock discrepancies, damages and losses
• Maintain strong stock accuracy and inventory controls
• Monitor operational KPIs and turnaround times
• Identify and implement process and SOP improvements
• Manage escalated customer return and product-related issues
• Work closely with stores, warehouse, customer service and other departments
• Ensure the team follows company procedures, controls and safety standards
• Use WMS/ERP and reporting systems to maintain accurate operational information

Minimum Requirements

• Minimum 5 years' experience in warehouse, distribution or retail operations
• Minimum 3 years' experience supervising or managing operational teams
• Strong experience in Returns, Repairs, Reverse Logistics, Damaged Stock, Warranty or Returned Inventory
• Strong inventory and stock control experience
• Experience working in a high-volume operational environment
• Experience with stock investigations, reconciliations and discrepancy resolution
• Proven experience with KPI reporting and process improvement
• WMS, ERP or warehouse systems experience
• Strong Microsoft Excel, Word and Outlook skills
• Strong problem-solving, organisational and analytical skills
• Hands-on leadership style with the ability to work operationally with a warehouse team

Who We Are Looking For

You may currently be a:

• Warehouse Manager
• Warehouse Supervisor
• DC Manager
• Operations Manager
• Returns Manager
• Reverse Logistics Manager
• Warehouse/Returns Supervisor

Your job title is less important to us than the scope of your experience.

ou should be able to demonstrate that Returns, Repairs, Damaged Stock, Warranty or Reverse Logistics was a meaningful part of your previous responsibilities , rather than only having general warehouse, receiving or dispatch experience.

Advantageous

• Furniture or retail experience
• Experience with warranty claims
• Experience managing repairs or defective products
• B-Stock and disposal processes
• Customer return escalations
• Experience with WMS/ERP systems
• Experience implementing SOPs and improving warehouse processes

Please note: This role is not suitable for candidates whose experience is limited to transport, fleet, dispatch, manufacturing, procurement, administration or general warehouse operations without meaningful responsibility for returns, damaged stock, repairs, warranty or reverse logistics .

If you do not hear from us within 2 weeks of your application, please consider your application unsuccessful.