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Web Specialist

Nedbank

Johannesburg, Gauteng

Salary not listedFull-time · Posted Yesterday

Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Job description

Job Classification

146907

Job Post End Date: 27 July 2026 Job Family Marketing, Communication and Research Career Stream Marketing and Brand Management Leadership Pipeline

Manage Self: Professional Job Purpose

The Web Specialist will be responsible for managing, optimising and supporting enterprise web platforms, with a specific focus on enhancing the performance, accessibility and success of the MFC website. This role involves collaboration with cross-functional teams to deliver high-quality digital experiences aligned with business goals.Job Responsibilities Enterprise Web Support & Management

  • Maintain and update enterprise websites, ensuring content accuracy, brand consistency, and technical stability.
  • Implement SEO best practices and monitor performance metrics using tools like Google Analytics, Search Console, and SEMrush.
  • Manage CMS platforms (e.g. Adobe Experience Manager) and ensure timely publishing of content.
  • Troubleshoot and resolve web-related issues, liaising with IT and development teams as needed.

MFC Website Focus

  • Monitor and report on MFC website performance, including traffic, conversion rates, and user engagement.
  • Collaborate with MFC stakeholders to align web content and functionality with business objectives.
  • Conduct regular audits to ensure compliance with accessibility standards, security protocols, and UX best practices.
  • Recommend and implement enhancements to improve customer experience and digital conversion.

Project & Deliverables Management

  • Define and manage web-related deliverables for campaigns, product launches, and digital initiatives.
  • Create and maintain documentation for web processes, standards, and governance.
  • Support testing and QA for new features, updates, and integrations.
  • Coordinate with external vendors and internal teams to ensure timely delivery of web projects. Minimum Experience Level Required Skills & Experience:
  • 3–5 years of experience in web management or digital marketing in an enterprise environment.
  • Strong understanding of HTML, CSS, JavaScript, and CMS platforms.
  • Experience with web analytics, SEO, and performance optimization.
  • Familiarity with UX/UI principles and responsive design.
  • Excellent communication and stakeholder management skills.
  • Experience working with financial services or regulated industries is a plus.

Key Deliverables:

  • Monthly performance reports for MFC website.
  • Web content updates and publishing schedules.
  • SEO and accessibility audit reports.
  • Project plans and timelines for web initiatives.
  • Documentation of web governance and standards. Technical / Professional Knowledge
  • Accounting principles
  • Communication Strategies
  • Governance, Risk and Controls
  • Decision-making process
  • Company/Division/Cluster/Business Unit specific business knowledge
  • Understanding of branding & brand building principles and techniques as drivers of marketing strateg
  • Writing of briefs and verbal articulation thereof to internal and external stakeholders
  • Development and implementaion of marketing plans in support of the marketing and business strategies Behavioural Competencies
  • Building Partnerships
  • Communication
  • Customer Focus
  • Decision Making
  • Initiating Action
  • Innovation
  • Work Standards
  • Quality Orientation

- Please contact the Nedbank Recruiting Team at +27 860 555 566

Good to know

What does this customer service job pay?

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Do I need experience for customer service jobs in Johannesburg?

Many customer service roles in Johannesburg are open to candidates with little or no experience. Read the listing for its exact requirements.

How do I apply for this job?

Tap "Apply on Indeed" to open the original listing, where you can read the full description and apply directly. JobsZA never charges you to apply, and you should never pay money to get a job.

Found on Indeed · Posted Yesterday

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