Wellness Assistant Waterstone Village

Customer Experience

• Be professional
• Approach all customers, greet, smile and offer assistance
• Identify customer needs in order to provide optimal experience
• Takes responsibility for serving the customer and finding solutions to customers’ queries

Apply Selling Skills

• Meet customers needs and expectations by asking, listening to and advising customers as to options/services/products available
• Offers alternatives to the customer if merchandise is not available
• Achievement of sales and unit targets
• Knows what new lines and promotions have come into the store

Store Disciplines & Productivity

• Opening & closing procedures are followed
• To ensure all merchandising principles are in place at all times and that every item is ticketed

Minimise Shinkage

• Ensure accurate stock counts & checking of product expiry dates
• Cash handling - assist at point of sale and with cash ups

Requirements

• Minimum 1 year Wellness Warehouse experience as a Sales Assistant
• Applicable Wellness Academy Foundation Training & Specialization Training
• All supplier training
• Fully computer literate
• Perfect written and verbal communication skills
• Ability and willingness to work weekends and extended retail hours
• Competency Assessment Achieved

Benefits

• Remuneration based on a ‘cost to company’ model and performance incentives.
• All permanent team members are required to join the company’s provident fund and risk benefit.
• Medical aid options are available.
• Birthday leave
• Team member discounts on in-store and online purchases
• Ongoing learning and development through our in-house Wellness Training Academy and supplier training.
• Opportunities to be involved in CSI initiatives, events, and experiences (environmental and social)