Work Controller/Help Desk Administrator
Digilogix (Pty) Ltd
Other,
Administrative and clerical roles handle the day-to-day paperwork, scheduling and record-keeping that keep SA businesses running, and are a popular path for matriculants with strong organisation skills.
This listing does not state a salary. As a guide, admin roles in South Africa typically pay R8 000 to R20 000 a month (indicative).
Job description
We are looking for a customer-oriented Work Controller/ Help Desk representative to join our Office Automation business. You will be responsible for the resolution and handling of any emerging problems that our clients might face, through the logging of calls with technicians. Experience in the Office Automation industry will be beneficial to this position
Responsibilities
Effectively manage large amounts of incoming calls on our help desk
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships of trust through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods/tools.
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Assist with meter readings.
Placing Orders (Consumables)
Manual calculation of clicks done compared to the expected Yield.
Giving feedback to customers regarding orders placed e.g. Reference numbers, stock availability, shortfalls on expected yields telephonically or through emails.
Arranging toner collections with the Warehouse Team
Requirements
- Proven customer support experience
- Strong attention to detail
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Knowledge of BPO, Remote Connect, FM Audit and XSM would be advantageous to this position
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills
- Ability to multi-task, prioritise, and manage time effectively.
- Matric and Customer Service Experience
This position is based in Germiston, so you must be willing to travel to Germiston daily or live in proximity to the area.
Salary R10 000 - R12 000 depending on experience
Good to know
What does this admin job pay?
This listing does not state a salary. As a guide, admin roles in South Africa typically pay R8 000 to R20 000 a month (indicative).
Do I need experience for admin jobs in Other?
This admin role may ask for some experience or a relevant qualification. Read the listing for the specifics before you apply.
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Found on Linkedin · Posted 2 days ago