Browse live customer service jobs in Pinetown, KwaZulu-Natal. Salaries, top employers and how to apply. Updated regularly.

**Sales Executive**  
**Pinetown**

**Job Purpose / Overview:**  
To actively identify and secure new customers, manage the full vehicle sales process with accuracy, and drive customer retention and growth. The role focuses on achieving set sales targets, ensuring timely invoicing, efficient handovers and deliveries, and maintaining high standards of customer service. Additional responsibilities include monitoring, administration, customer care, and effective deal closure.**Job Description:**

* Identification of new customers and the sales of vehicles to these customer’s
* Accurate understanding of the deal process
* Customer retention and growth
* Ability to reach targets set out for sales
* Ensuring all vehicles are invoiced timeously, support the process
* Efficiency with vehicle handover and delivery
* Ensuring good customer service
* Monitoring and administration
* Customer Care
* Deal Closure

**Minimum Requirements:**

* Matric
* Qualification in Sales and Marketing advantageous
* Minimum 3 years’ experience in sales within trucking/commercial industry
* Code 14 License advantageous

**Personal Attributes:**

* Customer relations
* Good Communication skills
* Team player
* Confident and proactive approach\-anticipates issues and requirements
* Read and Write English

Work Location: In person

Sales Executive Pinetown

An opportunity for a newly qualified graduate to allow: A professional learning experience to build Rentokil Initial technical, operational, product and sales knowledge, exposure, skills and experience in a practical work environment. The trainee is afforded the opportunity for career exploration and development through an accredited Learnership and internal RISA Sales Methodology and on the job technical operational and sales training. The trainee supports and assists in growing the company portfolio and promote and sell our products, services and solutions to our existing client base while also sourcing potential new customers by identifying lead and business development opportunities  



  

  

**Requirements** **KEY WORK OUTPUTS and ACCOUNTABILITIES**

* Uses the sales tools in line with the agreed sales process to maintain and develop a sales pipeline and customer information.
* Gain on the job operational technical knowledge to build expertise in RI services and products
* Increase conversion of sales against marketing driven campaigns and provide feedback on results.
* Achieve Predetermined Sales targets
* Complete, update and maintain all required sales administration and reporting systems in compliance to policies and procedures
* Locate potential business through research, prospecting, tele\-canvassing and cold calling
* Attend to phone enquiries and leads from colleagues
* Conduct sales calls and presentations to new or existing customers.
* Undertake needs analysis by conducting thorough survey of client premises
* Complete site risk assessments for every client proposal
* Report all findings back to the client by presenting a proposal, which includes a pricing structure, that describes the benefits of using our services.
* Approach the client portfolio for annual price adjustments
* Maintain and improve the client retention target rate by building and maintaining professional client relationships
* Focus on building relationships with clients
* Drive client retention especially clients in their 1st year of their agreement
* Increase the client portfolio by identifying cross and up selling opportunities
* Attend and complete the company selected accredited and approved Learnership

**SKILLS and COMPETENCIES**

* Excellent communication skills
* Ability to identify and qualify customers
* Ability to develop strong and mutually beneficial customer relationships
* Determination and motivation to achieve new business targets
* Strong organisation skills to manage a sales territory effectively
* IT Literate
* Ability to perform well under pressure
* Ability to establish first contact with potential customers
* Good planning skills
* Numerical and literacy skills
* Good administrative skills
* Problem solving skills/solution driven

**QUALIFICATIONS and EXPERIENCE**

* Matric
* Recent Graduate \- sales related field of study is preferred
* Drivers License \- essential
* Computer literate
* No previous sales experience required \- a passion for sales is essential

1 X Hygiene Sales Trainee - 6 Months Fixed Term Contract KZN

**REGIONAL OPERATIONS MANAGER FIDELITY ADT**

**MAIN PURPOSE OF JOB:**

The overall purpose of the position is to effectively manage the functions of the Operations Department within the region, with key focus on providing quality contractual services to customers, in compliance with legislation, company policies, processes and procedures, and to ensure the achievement of budgeted financial targets.


The role requires a highly engaged leader who will implement future strategies for producing the changes needed to achieve the required business results.

**REQUIREMENTS**

**Experience**
==============


10 years of progressively more responsible positions in senior management positions, preferably in a similar industry, if not in possession of a formal tertiary qualification.


Proven track record of successfully supervising and managing a team within a high demand environment.

**Qualification**
=================


Relevant Management Degree/Diploma/Certificate and/or relevant experience.


Required Skills, Knowledge or Characteristics Strong effective communicator.


Ability to coordinate the efforts of a large team of diverse employees.


Demonstrated ability to for continuous improvement and departmental contribution. Ability to lead in an environment of constant change.


Demonstrated effectiveness in customer interactions.


Financial Acumen.


Aptitude for the use of technology within the operational environment.


Comfort around senior management

 **SPECIFIC RESPONSIBILITIES:**

*This list is non\-exhaustive and may be added to or removed from over time.*

  



**Align people with process**
=============================


Communicate the direction in words and deeds to all those whose cooperation may be needed so as to influence the teams and coalitions.


Energise people to overcome all forms of barriers to change and therefore achieve the agreed business results.


Produce change to build a successful and profitable function.


Provide leadership and instruction to a senior team of managers responsible for a truly customer\-service orientated organisation.


Manage interdivisional relationships within the organisation, work directly with other internal functional areas and take ownership for the department.


Create a performance based culture and ensure effective succession planning.

**Compliance**
==============


Responsible for ensuring that all company processes and procedures relating to Armed Response, Guarding, Fleet and Training comply with the company rules as well as the relevant statutory laws.


Responsible for ensuring that company operations comply with all internal standards and requirements.


Actively monitor and drive compliance management within the Operations Department to minimise risk exposure to potential reputational damages and/or fines. Utilise existing compliance management systems i.e. FAMS, GreenFleet, SecureDrive etc to deliver the required results.


Manage the flow of information to and from business partners to ensure compliance within the various business units. Train and educate relevant staff, supervisors and business partners so that they are informed of any legal changes and updates to compliance guidelines.


Conduct regular region and branch assessments to determine whether company policies and procedures are compliant.

**Armed Response**
==================


Be a true partner to the business by managing the interaction between Armed Response and all other business functions – HR, Finance, CMC, CCC etc.


Drive continuous improvement in service delivery and cost efficiencies through the analyses and interpretation of data, improvement of processes and the implementation of new projects where appropriate.


There will be a strong focus on attrition analysis and the operationalization of service plans to this effect.


Work directly with business partners – General Managers, Regional Managers and Branch Managers \- in development of area specific plans.


Assist the business in achieving the budgeted Gross Margin by continuous service improvement and cost management, included but not limited to:


 Fuel consumption, fuel usage, mileage management.


 Vehicle related costs through reduction in accidents and accident costs and the optimisation of resource deployment.


 Direct labour costs like overtime, absenteeism, training, excess leave and staff turnover.


 Overhead cost control to effectively manage the Cost To Serve.


Define and drive targets set nationally or in agreement with internal business partners.


Implement processes and systems to manage and drive down complaints / queries and terminations.

**Guarding Management**
=======================


Drive continuous improvement in service delivery and cost efficiencies through the analyses and interpretation of data, improvement of processes.


Work directly with business partners – General Managers, Regional Managers and Branch Managers to ensure:


 Correct wage to revenue ratios in all contracts


 Assessment of monthly NPS scores and overview of action plans


Direct labour costs like overtime, absenteeism and excess leave are being managed effectively Ensure that all vehicle related policies are being adhered to.


Ensure that all vehicle related costs are being managed effectively within the regions/branches.


Overhead cost control to effectively manage the Cost To Serve.


Define and drive targets set nationally or in agreement with internal business partners.


Implement processes and systems to manage and drive down complaints / queries and terminations.

**Fleet Management**
====================


In conjunction with the Regional Fleet Manager;


Overall responsibility for maintaining a safe, reliable and cost\-efficient fleet of vehicles to support the business. Accountable for cost controls and managing of internal (FSG Logistics Department) and external vendor relations.


Efficient resource planning in terms of vehicles.


Fuel management.


Accident management


Effective management of all Fleet Management processes like cluster setup, onboard vehicle monitoring, violation reporting and management.

**Training**
============


In conjunction with the Fidelity ADT Training department;


Ensure that all Operational employees are fully trained in accordance with legislation and internal training requirements.


Together with business partners and the Fidelity ADT Training department, continuously develop training initiatives to improve on the skill sets of Operations employees to be able to execute on the customer demands. Ensure that all Operations employees are fully trained to cope with the daily demand and scope, with a specific focus on EHS. Consistently evaluate the operational environment and adopt the training requirements so that employees are equipped to deal with these changing demands.

**Environmental Health and Safety**
===================================


Provide transformational leadership in the effective management of the EHS function.


Conduct EHS audits and implement corrective actions where required.


Lead significant improvements in the reduction of Significant Incidents and Motor Vehicle Accidents.


Review all serious and significant incidents and near miss incidents with a view of formulating corrective actions and effective managing of risk.

  

General Together with the finance team, create the Operations department’s annual budget.


Formally review the region’s financial Income Statements on a monthly, quarterly and annual basis with the financial team and business teams.


There will be a strong focus on customer service and operational execution. Continuous customer involvement is a key requirement for service improvement.


Performance management of all direct reports is essential, review performance kpi’s as required and develop plans for improvement in performance where required.


Ensure compliance with internal policies and procedures, external regulations and standards.


Mentor and coa

Regional Operations Manager- KZN

**Job Description**



**ROLE PROFILE**

  


Job Title:

  


Support Call Centre Agent (Technical)

  


Reports to:

  


The Technical Manager

  


Department:

  


Support Selling

  


Location:



 Durban  


**PURPOSE** **OF THE ROLE**

  


The Support Call Centre Agent is responsible for providing first\-line technical and customer support on all IDS and AMECOR\-manufactured and distributed products, and by handling incoming calls and customer emails, resolving queries and complaints, and ensuring a high standard of service delivery. The role involves troubleshooting, documentation, escalation of complex issues, and supporting internal teams and customers with product\-related assistance.

  



**RESPONSIBILITIES / ACCOUNTABILITIES**


  

* Answer incoming customer calls and respond to customer emails in a professional and timely manner.
* Manage, investigate, and resolve customer queries and complaints
* Identify issues requiring escalation and refer them to the Technical Support Manager where necessary.
* Provide accurate product and service information to customers.
* Research required information using available internal resources and systems.
* Diagnose, investigate, and resolve customer issues using applicable software and tools.
* Log, process, and track support tickets for all received calls and queries.
* Route calls and escalate issues to the appropriate internal resources when required.
* Maintain accurate records and documentation in accordance with standard operating procedures.
* Recognise, document, and escalate recurring or trending customer issues to management and the customer call team.
* Conduct follow\-up communication with customers to ensure issues are fully resolved.
* Identify opportunities to upsell products and services and forward leads to the National Sales Manager.
* Complete required call logs, reports, and administrative tasks.
* Comply with the Freshdesk ticketing system SLA
* Perform any additional duties as assigned by the Technical Support Manager or Helpdesk Supervisor.

  


***\*Please note this job description is not exhaustive nor limited to the details contained within\****

  



**MINIUM REQUIREMENTS**



  

**Minimum Requirements**


* Matric / Grade 12 (essential).
* Relevant technical qualification or certification (advantageous).
* Minimum of 3\-5 years’ experience in a call centre, customer support, or technical support environment.
* Basic to intermediate technical knowledge relevant to the company’s products and services.
* Computer literate with experience in CRM systems, ticketing systems, Microsoft Office, SQL, and Excel.
* Ability to work standby duties and handle high call volumes where required.

  


**Skills and Competencies**


* Strong verbal and written communication skills.
* Excellent customer service and interpersonal skills.
* Problem\-solving and analytical thinking ability.
* Ability to troubleshoot and resolve technical issues efficiently.
* Attention to detail with strong documentation skills.
* Ability to prioritise tasks and manage time effectively.
* Ability to work independently and as part of a team.
* Professional, calm, and resilient under pressure.
* Willingness to learn and stay updated on products and systems.
* Sales awareness and the ability to identify upselling opportunities (advantageous).

  


**Preference will be given to EE candidate****s****.**  


**We are the ASSA ABLOY Group**  

Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Technical Call Centre Agent

**Diesel Mechanic – Code 14**  
**Pinetown**

**Job Summary**

The successful candidate will be responsible for carrying out professional diesel vehicle maintenance, servicing, repairs, and breakdown assistance while maintaining high standards of workmanship, safety, customer service, and documentation. The role requires accurate completion of job cards, recording of labour hours, parts, lubricants and consumables, as well as correct diagnosis and documentation of warranty claims.  
The candidate will attend customer breakdowns professionally, ensure vehicles and tools are maintained in a presentable condition, and comply with all company, road safety, PPE, and Health \& Safety requirements. The role also involves working closely with the Workshop Foreman, Workshop Manager, Parts Department, colleagues and apprentices, including mentoring apprentices and supporting skills transfer.

The ideal candidate will be a **Diesel Trade Test qualified technician** with at least **5 years’ relevant experience**, a **Code 14 driver’s licence with a valid PDP**, strong attention to detail, good communication skills, and a proactive, team\-oriented approach.**Job Description:**

* Support the Workshop Foreman in a constructive manner, ensuring that the internal department relationships are properly maintained.
* Present exemplary task performance.
* Personally manage work efficiently.
* Properly record all hours worked and sold.
* Ensure that all lubricants used are recorded on the job card.
* Ensure that all parts used are recorded on the job card.
* Use systems and processes in place as instructed by management. This process may change from time\-to\-time, your understanding is important and adherence crucial to the success of job card completion.
* Record the use of consumable items.
* Build sound relationships with parts staff.
* Ensure that all tasks performed comply with minimum standards required by the company.
* Participate in all relevant training programs.
* Share your new knowledge with others.
* Take note to do personal learning and self\-development.
* When you attend a breakdown \- be courteous to customer staff and customer / manager.
* Be properly dressed in correct PPE.
* Ensure the vehicle in which you drive is properly cleaned and presentable.
* Make sure that you understand what the job required is, so that you are well prepared to attend to the breakdown effectively.
* Obey the rules of the road, all traffic fines will be routed to the offender.
* Ensure a good working relationship with colleagues and peers. This includes apprentices at all levels of training. Create sound mentor/apprentice relationship.
* Support peers and learners, do concrete skills transfer and promote an atmosphere of high levels of productivity.
* Set an example in terms of time keeping.
* Ensure that all warranty claims are correctly diagnosed in terms of the 3 Cls. Complaint, Cause and Correction.
* Take ownership of apprentices assigned to you. Ensure that the skills transfer is properly done, and that each apprentice has equal opportunity to successfully complete his apprenticeship.
* Diligently complete all documentation regarding apprenticeship, such as logbooks.
* Ensure that all Health and Safety rules are always adhered to.
* Encourage colleagues to do the same.
* Proper adherence to company rules regarding the use of tool, special tools and company assets.
* Always keep your workplace neat and tidy.
* Promote wellness and encourage confidence in job analysis and understanding within the team.
* Always wear correct PPE per job.
* It is your responsibility with your foreman to manage your hours worked including overtime, conforming to the Labour Relations Act.
* Ensure high levels of communication and feedback to the workshop manager ensuring the customer is relayed relevant and concise information.
* Ensure that the type of feedback to the workshop manager is relevant and correct.
* Continue to promote the company as a trustworthy and reliable brand.
* Pursue the philosophy of 'customer is king'

**Minimum Requirements:**

* Matric or higher
* **Diesel trade test qualified**
* Minimum 5 years’ experience in similar role
* **Code 14 license with a valid PDP**

**Personal Attributes:**

* Strong organizational skills and attention to detail.
* Read and write in English
* Must be a team player
* Confident and proactive approach\- anticipates issues and requirements
* Physically fit

Work Location: In person

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