Browse live customer service jobs in Stellenbosch, Western Cape. Salaries, top employers and how to apply. Updated regularly.

* Stellenbosch, ZA
* Full\-Time
* Commercial

* Job Openings
* Field Sales Agent

  

Are you a self starter with a hunger to hunt down your own leads and close deals? Join our Commercial team as a **Field Sales Agent** in **Stellenbosch**, where you'll proactively identify, approach and convert prospective customers into subscribers of our services.



This role is perfect for someone who thrives on ownership and independence, loves being out in the field building relationships, and is motivated by commission earnings tied directly to their own performance.


**What you'll do:**


* Identify and sell to new and existing customers
* Upsell and cross sell where opportunities exist
* Manage the full sales cycle from initial contact through to activation
* Develop, own and continuously refine your own personal sales strategy
* Identify new opportunities such as housing estates, complexes and business parks, and build a targeted approach for each
* Maintain a consistently healthy, well qualified pipeline of leads at every stage of the funnel
* Gather and report market intelligence on competitor activity, pricing and customer sentiment
* Represent Herotel professionally and reflect our values in the assigned area
* Submit accurate, timely weekly activity reports covering prospects contacted, pipeline status, sales closed and planned activity
* Keep CRM records complete and current on a daily basis
* Follow up diligently with warm and unconverted leads within agreed timeframes
* Ensure a smooth, quality handover to installation and after sales teams


**What you'll need:**


* Grade 12
* A valid driver's license and reliable transport for field activity
* A proven track record in outbound sales (minimum one to two years)
* A target driven mindset and the ability to work independently
* Strong interpersonal and communication skills, with the ability to build rapport quickly
* Excellent sales and consultation skills
* Fluency in English and applicable local languages
* Proficiency in MS Office and a willingness to learn CRM systems
* High personal integrity
* Experience selling broadband fibre, LTE or wireless internet products, and existing knowledge of the local coverage area, will count in your favour


**What we offer:**


* Exposure to a dynamic workplace
* A chance to grow your skills through our internal academy
* A friendly, team driven environment
* Group Risk Benefits
* Medical Benefits
* Health and Lifestyle Programmes


**Important Disclaimer:**


* Please ensure that the information you provide in your application is true, accurate, and correct.
* Preference will be given to candidates from Designated Groups, as defined by the Employment Equity Act and in line with Herotel's Employment Equity Plan.
* By submitting an application, you consent to the processing of your personal information in accordance with POPIA for recruitment purposes. For more details on how we handle personal information, please refer to our Privacy Policy on our website.
* If you do not hear from us within 14 days, please consider your application unsuccessful.

Field Sales Agent

**Date Posted:** 21/08/2025
  
  

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**Location:** Stellenbosch, South Africa
  
  

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**Postion Type:** Full Time, Hybrid
  
  

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TAG provides high\-touch, personalized travel and event management services to the biggest names on the planet, as well as top C\-suite executives and award\-winning productions. Our mission is to alleviate the stress and complexity of travel, and we are committed to uncovering solutions to get our clients where they need to be, feeling ready to take on the world. If you’re looking for a fun, ever\-changing and challenging environment, TAG is the answer. Whether you are a highly experienced professional or this is the first step in your career, our doors are open to everyone with an ambitious attitude, a genuine spirit and teamwork mindset.
  
  

**Senior Travel Executive Overview:**  

Our consultants support some of the world’s most prestigious private investment firms and financial institutions. These clients operate at the highest level of global finance, where travel is fast\-paced, international and often time\-critical. Managing their travel programmes means working in a high\-trust environment where discretion, precision and proactive service are essential. From complex multi\-city itineraries to dynamic investor roadshows that span multiple cities and tight schedules, our consultants play a vital role in keeping executives and investment teams moving seamlessly across the globe. It’s an exciting opportunity to work at the heart of global finance, build trusted relationships, and deliver the exceptional, high\-touch service that defines TAG.
  
  

Based in Stellenbosch, South Africa, this role puts you right at the heart of our growing operation. You’ll team up with colleagues across the globe to drive exciting company initiatives and uncover smarter, more innovative ways of working.
  
  

**Responsibilities \& Duties:**  

Manage client travel requirements, including VIP client travel requirements, while anticipating and understanding individual client preferences and needs.
  
  

Analyse all enquiries and requests received from clients and decide on the best options to offer. Formulate logistical itinerary plans to deliver practical travel solutions, ensuring that budgets and specific requirements are met.
  
  

Fully service all VIP enquiries, requests, bookings and ticketing with the highest standards and quality documentation. Ensure all air, rail, hotel and/or other ancillary reservations meet company and client expectations.
  
  

Report, investigate and resolve errors or/and client complaints adhering to the highest standards of customer service.
  
  

Manage Quality Control (QC) procedures and tasks.
  
  

Process complex reissues and pricing records accurately
  
  

Negotiate the best rates and deals from vendors to reduce client expenditure. Assess all potential revenue and income streams for maximum company profitability.
  
  

**Qualifications:**  

3\+ years of relevant experience within a travel management company
  
  

GDS experience (Galileo preferred)
  
  

Proven working knowledge and experience of airfares, contracted fares, ticketing, reissues, published airfares, flight and hotel bookings
  
  

Experience handling VIP, Corporate, entertainment clients and/or group travel
  
  

We are committed to offering an equal opportunity for all employees and applicants. To express your interest in the role, please send your updated CV/resume and a cover letter to SA\-Recruitment@tag\-group.com.
  
  

\#DNILI
  
  

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Senior travel executive - corporate

WE’RE HIRING: BEAUTY THERAPIST

Location: Sorbet Stellenbosch

Are you passionate about grooming, skincare, and delivering exceptional client experiences? Sorbet Stellenbosch is looking for a skilled and enthusiastic Beauty Therapist to join our dynamic team!

About the Role:

As a Sorbet Beauty Therapist, you’ll be part of a fast\-paced retail environment where client care and service excellence are key. You will perform a variety of treatments, conduct professional consultations, and confidently recommend products to enhance your clients’ results.

Key Responsibilities:

Perform a wide range of treatments including facials, waxing, massages, manicures, and pedicures

Provide expert client consultations and personalised treatment plans

Deliver exceptional customer service and build lasting client relationships

Promote and upsell retail products

Maintain high standards of hygiene and professionalism

Minimum Requirements:

1\-year qualification in Beauty Therapy / Cosmetology / Somatology

1–2 years’ salon experience in a fast\-paced environment

Strong skills in:

* Facial therapy
* Brow \& lash tinting
* Waxing \& threading
* Manicures \& pedicures
* Massage therapy

**Male grooming and male intimate grooming experience is essential**

Excellent communication and sales skills

Professional, well\-groomed, and reliable

Working Hours:

Must be available to work retail hours, including weekends and public holidays

What We Offer:

A vibrant and supportive team environment

Opportunity to grow within a well\-known brand

Ongoing training and development

To Apply:

Send your CV and a photo to marizanne.kruger@sorbet.co.za

Job Type: Permanent

Work Location: In person

Beauty Therapist

**NEW STORE OPENING – WE ARE HIRING!**

A **new restaurant and retail store** is opening, and we are looking for **experienced, reliable and hardworking people** to join our team.

**POSITIONS AVAILABLE**

* **Cashiers**
* **Merchandisers**
* **Kitchen Staff / Cooks**
* **Baristas**

**PLEASE READ THIS AD CAREFULLY BEFORE APPLYING**

We are looking for candidates who:

* Have **previous relevant experience** in the hospitality, restaurant or retail industry
* Are **reliable, punctual and hardworking**
* Are **neat, well\-presented and take pride in their appearance**
* Have **reliable transport** and will not have difficulty getting to and from work
* Are available to work **long hours and extended shifts when required**
* Are available to work **weekends and public holidays**
* Can work effectively in a **busy, fast\-paced environment**
* Have a positive attitude and work well as part of a team
* Can follow instructions and maintain high standards of cleanliness, service and presentation
* Are physically able to perform the duties required
* Have **good communication skills** and are responsive to calls and WhatsApp messages

**IMPORTANT – COMMUNICATION DURING THE RECRUITMENT PROCESS**

Once you have submitted your application, you must be **available and responsive on your phone** for communication regarding interviews and the recruitment process.

**If we are unable to reach you after applying, your application may not be considered.**

**EXPERIENCE REQUIREMENTS**

We are specifically looking for candidates with **relevant experience in established restaurants, cafés, retail stores or similar environments**.

**Fast\-food / quick\-service restaurant experience alone will NOT be considered sufficient relevant experience for these positions.**

We are looking for candidates who understand **professional restaurant and retail environments, customer service, presentation, hygiene, speed, accuracy and high operating standards.**

**POSITION REQUIREMENTS**

**CASHIERS**

* Previous cashier, point\-of\-sale or **retail experience is essential**
* Must be comfortable handling cash and processing transactions
* Must be accurate, efficient and friendly
* Good customer service skills are essential

**MERCHANDISERS**

* Previous merchandising, retail or stock\-handling experience is preferred
* Must be organised and physically able to work on your feet
* Must have good attention to detail
* Must take pride in keeping displays and shelves neat and well presented

**KITCHEN STAFF / COOKS**

* **Previous commercial kitchen or restaurant experience is essential**
* Must have experience with food preparation and working in a busy kitchen
* Must understand food hygiene and cleanliness requirements
* Must be able to work efficiently under pressure
* **THIS IS A COOK / KITCHEN STAFF POSITION – WE ARE NOT RECRUITING CHEFS**

**BARISTAS**

* **Previous barista experience is essential**
* Must be confident preparing coffee in a busy environment
* Must have good customer service skills
* Must be neat, efficient and attentive to detail

**VERY IMPORTANT – PLEASE DO NOT APPLY IF:**

**YOU ARE A WAITER / WAITRESS**

**We are NOT hiring waiters or waitresses.**

**YOU ARE A BARMAN / BARTENDER**

**We are NOT hiring barmen or bartenders.**

**YOUR ONLY EXPERIENCE IS IN FAST\-FOOD / QUICK\-SERVICE RESTAURANTS**

Experience from fast\-food or quick\-service establishments **on its own does not meet our experience requirements**.

**Please do not apply if you do not meet the requirements above.**

**APPLICATION REQUIREMENTS**

Please submit a **clear, up\-to\-date CV**.

Your CV must clearly indicate:

* **Which position you are applying for**
* Your previous employment
* Your relevant experience
* Your contact details

**Please only apply if you have the relevant experience and meet the requirements outlined above.**

We are looking for people who are **reliable, hardworking, punctual, neat, professional and committed to maintaining high standards.**

Due to the expected volume of applications, **only candidates who meet the requirements and are shortlisted will be contacted.**

Pay: R3 750,00 \- R11 019,84 per month

Work Location: In person

Cashiers/Merchandisers/Kitchen Staff & Cooks/Baristas

**Job Description**
===================

To deliver exceptional experience and education to RMB Affluent clients on basic wealth creation, accumulation and overall protection tactics to increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
**We are RMB**

RMB is a leading African Corporate and Investment Bank (CIB). We partner our clients to deliver advisory, lending, trading, securities, corporate banking, private equity and investment solutions. We represent the CIB activities of FirstRand Limited – one of the largest financial services groups in Africa.


**Are you someone who can:**

* Achieve revenue and profit targets by growing portfolio base, providing independent holistic advice and solutions that ensure revenue and profit growth.
* Identify and utilise opportunities for revenue growth to deliver on sales targets.
* Provide appropriate banking and financial solutions across an allocated portfolio of clients.
* Identify Local and Offshore fiduciary opportunities and advise on client philanthropy.
* Ensure compliance to legislative and audit requirements and adherence to relevant processes.
* Build working relationships across teams and functional lines to enhance work delivery, collaboration, and innovation.
* Develop, encourage and nurture collaborative relationships within RMB and/or across the First Rand Group (FRG).
* Conduct client reviews within the context of client engagements and market all financial services solutions within the relevant business offering
* Participate in planned activities that are appropriate for own development.
* Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards.
* Deliver internal and external customer service excellence through adherence to quality service standards.
* Prevent wastage and identify process improvements to contain and reduce costs.

**You will be an ideal candidate if you:**

* Relevant NQF7 Level Degree in Finance, Economics or Accounting.
* Completed RE5 qualification.
* Preferred Qualification \- Certified Financial Planner (CFP)
* Experience \- 3 to 5 years’ experience in a Banking, Investment, Financial Planning, Wealth Management, and client facing environment.
* Full understanding of money management principles
* **Candidates are required to have sign\-off on the following sub\-categories:**
	+ 1\.3 Long\-Term Insurance subcategory B1
	+ 1\.4 Long\-Term Insurance subcategory C
	+ 1\.5 Retail Pension Benefits
	+ 1\.14 Participatory Interests in a Collective Investment Scheme
	+ 1\.17 Long\-term Deposits
	+ 1\.18 Short\-term Deposits
	+ 1\.22 Long\-term Insurance subcategory B1\-A
* Sound working knowledge of required business\-related systems.
* Sound working knowledge of Banking and Financial Services Regulatory requirements.
* Knowledge on wealth management creation and accumulation
* Wealth protection or risk knowledge
* Excellent project management skills and able to plan and organize work independently.
* Proven track record in servicing a portfolio of clients and in acquisition of new relationships.
* Excellent knowledge of global financial markets and current affairs
* Ability to match client needs with appropriate product solutions.
* Sound knowledge of the Bank's risk and other mandates to ensure exercising good commercial judgment while representing the Bank's and the shareholders’ interests always.

**Additional Requirements**

In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.


**Thank you for your interest in joining our talent community. Please note that this advertisement is not for an active vacancy, and as such you will not receive a decline notice or status update immediately. We are currently gathering applications to build a talent pool for future opportunities. By submitting your application, you will be considered for similar roles that may become available. We appreciate your interest and look forward to potentially working with you in the future.**

\#Post


\#FNB


\#LI\-AA1  



**Important Closing Date Note**
===============================

**Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.**

31/08/26
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Private Client Advisor

**Job Description**
===================

To deliver exceptional experience and education to RMB High Nett Worth Wealth clients on basic wealth creation, accumulation and overall protection tactics to increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
**We are RMB**

RMB is a leading African Corporate and Investment Bank (CIB). We partner our clients to deliver advisory, lending, trading, securities, corporate banking, private equity and investment solutions. We represent the CIB activities of FirstRand Limited – one of the largest financial services groups in Africa.


**Are you someone who can:**

* Achieve revenue and profit targets by growing portfolio base, providing independent holistic advice and solutions that ensure revenue and profit growth.
* Identify and utilise opportunities for revenue growth to deliver on sales targets.
* Provide appropriate banking and financial solutions across an allocated portfolio of clients.
* Identify Local and Offshore fiduciary opportunities and advise on client philanthropy.
* Ensure compliance to legislative and audit requirements and adherence to relevant processes.
* Build working relationships across teams and functional lines to enhance work delivery, collaboration, and innovation.
* Develop, encourage and nurture collaborative relationships within RMB and/or across the First Rand Group (FRG).
* Conduct client reviews within the context of client engagements and market all financial services solutions within the relevant business offering
* Participate in planned activities that are appropriate for own development.
* Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards.
* Deliver internal and external customer service excellence through adherence to quality service standards.
* Prevent wastage and identify process improvements to contain and reduce costs.

**You will be an ideal candidate if you:**

* Relevant NQF7 Level Degree in Finance, Economics or Accounting.
* Completed RE5 qualification.
* Preferred Qualification \- Certified Financial Planner (CFP)
* Experience \- 3 to 5 years’ experience in a Banking, Investment, Financial Planning, Wealth Management, and client facing environment.
* Full understanding of money management principles
* **Candidates are required to have sign\-off on the following sub\-categories:**
	+ 1\.3 Long\-Term Insurance subcategory B1
	+ 1\.4 Long\-Term Insurance subcategory C
	+ 1\.5 Retail Pension Benefits
	+ 1\.14 Participatory Interests in a Collective Investment Scheme
	+ 1\.17 Long\-term Deposits
	+ 1\.18 Short\-term Deposits
	+ 1\.22 Long\-term Insurance subcategory B1\-A
* Sound working knowledge of required business\-related systems.
* Sound working knowledge of Banking and Financial Services Regulatory requirements.
* Knowledge on wealth management creation and accumulation
* Wealth protection or risk knowledge
* Excellent project management skills and able to plan and organize work independently.
* Proven track record in servicing a portfolio of clients and in acquisition of new relationships.
* Excellent knowledge of global financial markets and current affairs
* Ability to match client needs with appropriate product solutions.
* Sound knowledge of the Bank's risk and other mandates to ensure exercising good commercial judgment while representing the Bank's and the shareholders’ interests always.

**Additional Requirements**

In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.


**Thank you for your interest in joining our talent community. Please note that this advertisement is not for an active vacancy, and as such you will not receive a decline notice or status update immediately. We are currently gathering applications to build a talent pool for future opportunities. By submitting your application, you will be considered for similar roles that may become available. We appreciate your interest and look forward to potentially working with you in the future.**

\#Post


\#FNB


\#LI\-AA1  



**Important Closing Date Note**
===============================

**Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.**

31/08/26
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Private Wealth Advisor

**Job Description**
===================

To assist in proactively managing a portfolio of RMB Private Wealth Clients with a team of Private Advisors through provision of analysis, research and sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.
**We are RMB**

RMB is a leading African Corporate and Investment Bank (CIB). We partner our clients to deliver advisory,


lending, trading, securities, corporate banking, private equity and investment solutions. We represent the CIB activities of FirstRand Limited – one of the largest financial services groups in Africa.


**Are you someone who can:**

* Provide sound services and recommendations based on customer and client needs, current information, and trends.
* Provide an efficient administration service through careful and timeous planning, reporting, and updating of all relevant information.
* Compile reports that track progress and guide business to make informed decisions.
* Ensure effective management of the leads pipeline.
* Support sales through analysis of client portfolio and pro\-active client engagement.
* Assist with profit growth for the business through sales and acquisition of new clients.
* Achieve expected financial targets and uphold associated service levels.
* Identify opportunities to expand our customer base with creditworthy and potentially profitable customers.
* Ensure growth and increase in customer base by managing existing clients, generating new leads and growing active customer account base.
* Act responsibly with work related resources to contribute to cost containment.
* Deliver exceptional and high\-quality advice that exceeds customers’ expectations through proactive, innovative, and appropriate solutions.
* Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
* Develop and manage key stakeholder relationships that enable achievement of operational objectives.
* Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialisation.
* Contribute to innovation by finding faster and more accurate ways of working.
* Understand and market all financial services solutions within the relevant business offering.
* Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
* Develop, encourage and nurture collaborative relationships within RMB and/or across the First Rand Group (FRG).

**You will be an ideal candidate if you:**

* Relevant NQF7 Level Degree in Finance, Economics or Accounting.
* Completed RE5 qualification
* Have 2 \- 3 years’ experience within a Sales/Service area of a banking / financial environment.

**Additional Requirements**

In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.  



**Thank you for your interest in joining our talent community. Please note that this advertisement is not for an active vacancy, and as such you will not receive a decline notice or status update immediately. We are currently gathering applications to build a talent pool for future opportunities. By submitting your application, you will be considered for similar roles that may become available. We appreciate your interest and look forward to potentially working with you in the future.**

\#Post


\#FNB


\#LI\-AA1  



**Important Closing Date Note**
===============================

**Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.**

31/08/26
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Banking Advisor Wealth

### **Empowering Africa’s tomorrow, together…one story at a time.**


With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

**Job Summary**


Utilise technology and applied learning in a virtual Omni\-channel environment, providing superior and seamless customer experience in an efficient and cost\-effective manner, by performing banking duties and overseeing the financial activities for Private Wealth clients.**Job Description**

**Accountability: To build customer relationships in the preferred market segments:**

* To own the primary relationship with our clients by being the client’s main contact point and to work collaboratively with specialists (ie actioning leads from the Existing Client Management team) to ensure that our clients experience the full spectrum of our value proposition.
* To ensure that you achieve the required contact strategy relevant to your portfolio based on client segmentation of your bespoke portfolio.
* To respond and execute on immediate client requests, ensuring you fully understand your clients’ needs.
* To secure new business through interaction with current and prospective clients and leads generation and ensure new clients are fully on boarded.
* Ensure retention of clients by applying appropriate remedial actions where appropriate.
* Consistently achieve customer satisfaction scores as per agreed threshold by ensuring that customers are appropriately serviced in line with our value proposition.
* To work seamlessly with the sales support team in ensuring that they are enabled to support you in your portfolio.

* **Accountability: Deepen relationships with our customers through meeting their individual needs and achieving the required income from each portfolio.**
* Prepare weekly for performance discussions with People Manager to review client contact plans, opportunities, successes and support required.
* To review and negotiate pricing structures with clients, in line with the Absa Pricing policy to ensure that the product profitability is managed optimally.
* To effectively cross and up sell the appropriate products within the respective campaign management parameters to clients, ensuring that all requirements in terms of FAIS (Financial Advisory and Intermediary Services Act), FICA (Financial intelligence Centre Act) and NCA (National Credit Act) are met.
* Drive Income growth of the Portfolio through the effective actioning of leads, timeous completion of client reviews and service requests.

* **Accountability: Protecting our assets through appropriate levels of risk and credit Assessment**
* Ensure transparency and open dialogue between credit and the client by communicating the client’s requirements, by means of properly motivated and well\-articulated motivations with the required supporting documents and giving feedback on the banks’ position regarding these requirements.
* Coordinate and drive outstanding client reviews and ensure timeous finalisation.
* Ensure that arrangements with clients are within the credit guidelines and that credit is informed of any special arrangements via utilisation of the prescribed systems.
* Takes ownership of clients risk management through consistent application of the bank’s regulatory and compliance framework.

* **Accountability: Colleague and Personal Development**
* To act as backup for other Virtual Private Wealth Bankers in the team in case of absence or during peak times according to the agreed schedule as provided by management.
* Keep abreast of developments in the industry/sector to ensure adequate client service and to support potential risks and or opportunities.
* Ensure that Continuous Professional Development (CPD) hours are maintained at all times.
* Complete the relevant Compliance, Risk and System, Product and role fundamental learning as per the Private Wealth Minimum learning requirements.
* Subscribe to relevant segment specific initiatives and apply this knowledge to act on opportunities to maximize revenue and profitability.
* Demonstrate the willingness and ability to perform to the very best levels to ensure personal alignment to Absa’s Values and Vision.

**Education**


Higher Diplomas: Business, Commerce and Management Studies (Required)*Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.*

*Absa Bank Limited reserves the right not to make an appointment to the post as advertised*

Private Banker

Birkenstock Stellenbosch is looking for Team Leader to join their team.

**Sales \& Business Development** 

* Set \& communicate daily sales targets to everyone on the team including casuals.
* Focus the team on delivering excellent customer service.
* Create relationships with GPs, podiatrists, schools, clubs \& gyms in the area to generate sales.
* Grow customer data base and communicate offers regularly.

**Team Management**

* Build a team environment through daily team meetings and providing regular feedback.
* Lead and motivate the store team to maximize sales and provide exceptional customer service in line with Birkenstock standards
* Master the feedback process \& provide monthly feedback to all team members
* Develop the team through weekly Customer Service, Loss Prevention, Podiatry and Sales training.
* Develop the team by ensuring they complete the Rookie Pack in the prescribed time frame.
* Manage the appraisal process for all team members
* Manage the induction process
* Complete rosters and adhere to the staffing template
* Minimize and control staff costs and store controllable expenses (e.g. discounts given, petty cash, stationery, phone, cleaning etc.) through proactive and effective management.
* Complete weekly time sheets, allocate tasks to rostered staff \& coordinate lunch breaks

**Inventory**

* Complete OTB process weekly and order the relevant product to optimise stock levels
* Maintain inventory at target levels for all categories \& price points every week
* Minimise shrinkage \& maintain accurate stock records in the POS system
* Complete quarterly stock counts
* Run daily negative stock report and request relevant adjustments
* Process deliveries including checking quantities to invoices, tagging, hanging and pricing product, and recording in the POS system
* Ensure storeroom is maintained to Birkenstock standards
* Run daily inventory reports

**Daily Operations**

* Oversee the administrative processes at store level and ensure compliance with all policies and standards with respect to the handling of cash, stock control, POS, visual merchandising, security and operational health and safety
* Ensure visual merchandising of the stock and windows complies Birkenstock standards
* Open and close the store
* Reconcile cash to end of day tender report and prepare banking
* Bank takings

**Month End**

* Prepare month end reports

**Individual Attributes:**

* Outgoing determined self starter
* Retail management experience preferably at a national retail chain
* Demonstrated ability to achieve sales budgets
* Proven people management and leadership shills
* Excels at coaching, driving and developing a team
* Extensive stock management experience
* Proven merchandising skills
* Excellent attention to details

**Perks \& Benefits**

* You get to work for a rapidly expanding distributor with aspirational brands.
* Comprehensive health benefit
* Uniform allowance
* Staff discount
* Company performance incentive scheme
* Long\-service incentives
* Holistic Employee Wellness programme
* The group prides itself in its effort to drive continuous employee engagement activities to enable a connected culture.

Should you not be contacted regarding this position within 2 weeks from the closing date, please regard your application as unsuccessful. Powered by

Pay: R5 344,41 \- R37 482,48 per month

Work Location: In person

Team Leader

Birkenstock Stellenbosch is looking for a store Manager to join their team.

Well\-Established international brand in the footwear industry is looking to employ someone in the role of Store Manager, to join their dynamic team.

The successful candidate will be leading the merchandising and sales in the Birkenstock Store according to the purpose, vision and values whilst managing inventory, day to day store operations, shrinkage and the overall in store customer experience.

**Company Values:**

* We commit to the wellbeing of our team
* We work with a positive attitude
* We believe in our team

**Responsibilities:**

**Sales**

* Maximise Sales by driving conversion
* Set \& communicate daily sales targets to everyone on the team including casuals. Report actual v target results three times during each day to all staff.
* Focus the team on cross \& up selling
* Create relationships with podiatrists, running clubs \& gyms in the area to generate sales
* Grow Rewards program data base
* Ensure all customer orders are accurately processed with one working day
* Achieve gross margin targets

**Team Management**

* Build a team environment through daily team meetings. Allocate tasks.
* Recruit, lead and motivate the store team to maximise sales and provide exceptional customer service in line with Crocs standards
* Drive conversion through traffic analysis \& rostering
* Master feedback process \& provide monthly feedback to all team members
* Develop the team through regular Tech, Customer Service, Loss Prevention, Podiatry and Sales training.
* Develop the team by ensuring they complete the Rookie Pack in the prescribed time frame.
* Follow up with all customers queries or requests within 24 hours always
* Execute the months Mystery Shopping action items
* Manage the appraisal process for all team members
* Manage the induction process
* Complete rosters and adhere to the staffing template
* Complete weekly time sheets, \& coordinate lunch breaks
* Ensure all staff wear lanyards \& the correct uniform/tech apparel

**Inventory**

* Minimise shrinkage \& maintain accurate stock records in the POS system
* Complete quarterly stock counts
* Execute mark downs as directed
* Run daily negative stock report and request relevant adjustments
* Process all deliveries on the same day as receipt, including checking quantities to invoices, tagging, hanging and pricing product, and recording in the POS system
* Ensure storeroom is maintained with the top ten sellers at the front, \& all product stored by line of business, gender \& category to expedite floor replenishment
* Run \& action the daily inventory reports
* Review the store sell through report. Remerchandise or adjust replenishment levels as required
* Quarterly stock takes: This includes the planning of stock take and making sure all preparation is completed, signed off and filed.
* Make sure all necessary paperwork for stock take is printed off, filed and sent through to the Regional Brand Manager.
* Review the stock status and pending transfers report that gets sent out weekly. Follow up that appropriate investigation are getting done.
* Complete OTB process weekly and order the relevant product to optimise stock levels
* Maintain inventory at target levels for all categories \& price points every week
* Minimise shrinkage \& maintain accurate stock records in the POS system
* Process deliveries including checking quantities to invoices, tagging, hanging and pricing product, and recording in the POS system

**Operations**

* Ensure VM and windows comply with Birkenstock standards
* Ensure the store is clean, no lights are out, change rooms are clear of product \& that the music is appropriate
* Open and close the store
* Reconcile cash to end of day tender report \& complete \& sign the end of day banking book
* Bank takings
* Complete month end Stock Receipt report
* Complete month end Sales report
* Proactively manage controllable store expenses; discounts given, petty cash, stationery, phone, cleaning etc.
* Ensure compliance with the operational health and safety policy

**Month End**

* Prepare month end reports
* Complete Return to Supplier report
* Prepare sales report with budget variance explanations.
* Grade 12 or Equivalent
* 2 years’ experience in a similar capacity
* Willing to work shifts
* Valid Drivers’ Licence
* Own Vehicle advantageous

**Competencies Required:**

* Working experience within the retail
* Proven sales ability
* Customer service
* Excellent negotiation and communication skills
* Highly organized and deadline driven
* High attention to detail
* Adaptable
* Effective team management

**Perks \& Benefits**

* You get to work for a rapidly expanding distributor with aspirational brands.
* Comprehensive health benefit
* Quarterly Uniform allowance
* Staff discount (50% off for you and your family across all the brands within the group)
* Company performance incentive scheme
* Long\-service incentives
* Holistic Employee Wellness programme
* The group prides itself in its effort to drive continuous employee engagement activities to enable a connected culture.

Should you not be contacted regarding this position within 2 weeks from the closing date, please regard your application as unsuccessful.

Pow

Pay: R6 079,23 \- R25 428,42 per month

Work Location: In person

Store Manager

Le Lude Estate, a 5\-star boutique winery in Franschhoek specialising in award\-winning Cap Classique, is looking for an experienced Restaurant Manager to join our team.

This role is ideal for someone with a passion for wine, food and hospitality who thrives in a dynamic, guest\-focused environment. You will be responsible for ensuring exceptional service standards, managing daily restaurant operations and leading the team in creating memorable guest experiences.

Requirements

•⁠ ⁠Afrikaans as a first language is essential

•⁠ ⁠Matric / Grade 12

•⁠ ⁠5\+ years’ experience in senior restaurant or hospitality management

•⁠ ⁠Proven leadership and people\-management skills

•⁠ ⁠Solid wine knowledge; WSET qualification or similar is advantageous

•⁠ ⁠Strong understanding of food and beverage operations

•⁠ ⁠Computer literate, including Dineplan, POS systems, stock control, Excel and email

•⁠ ⁠Strong attention to detail and ability to work under pressure

Attributes

•⁠ ⁠Passion for fine dining, wine and exceptional customer service

•⁠ ⁠Organised, proactive and solution\-driven

•⁠ ⁠Excellent communication and interpersonal skills

•⁠ ⁠Professional appearance and conduct at all times

Additional Requirements

•⁠ ⁠Must live in or near Franschhoek

•⁠ ⁠Must be flexible to work weekends and public holidays

To Apply

Please send your CV and a recent photograph.

Pay: R11 683,68 \- R29 310,26 per month

Application Question(s):

* Do you live in or near Franschhoek?

Language:

* Afrikaans as a first language (Required)

Work Location: In person

Senior Restaurant Manager

Commercial Operations Coordinator

**Company:** Innovative Vending Solutions  
**Location:** Stellenbosch, Western Cape  
**Job type:** Full\-time, office\-based with occasional client visits, exhibitions and project work  
**Salary:** R20,000 – R25,000 per month, depending on experience and capability  
**Incentives:** Performance and sales incentives with meaningful upside, depending on initiative, sales contribution and company growth (R5k \- R20k\+ pm)  
**Application email:** jc@innovativeretailingsolutions.co.za

About Innovative Vending Solutions  
https://innovativevendingsolutions.co.za/  
https://vendbot.co.za/

Innovative Vending Solutions is a fast\-growing South African unattended retail company based in Stellenbosch.

We sell, rent, install and support vending machines, cashless vending systems, smart coolers and custom unattended retail solutions for businesses across South Africa. We work with corporate clients, gyms, offices, factories, schools, hospitality groups and unique brands looking for practical, modern vending solutions.

We are not just a traditional vending machine reseller. We are building toward becoming one of Africa’s leading unattended retail technology companies.

Our team is actively involved in:

* Vending machine sales and rentals
* Cashless payment solutions
* Smart cooler technology
* VendBot app and platform development
* Custom branded vending projects
* New product development
* Importing and sourcing new machines
* Coffee machines, protein vending, smart fridges and other unattended retail concepts
* Building the first locally developed vending and unattended retail platform in South Africa
* Working toward AI\-enabled smart cooler solutions for the African market

This is a high\-growth environment where the right person will be exposed to many parts of the business and will work directly with the founder.

About the role

We are looking for a highly capable, ambitious and organised Commercial Operations Coordinator to join the IVS team.

This is not a boring admin role.

This person will become a key link between sales, clients, operations, technical support and new technology projects. The role will involve office\-based coordination, client communication, sales follow\-up, support triage, quote management, basic operational coordination and involvement in exciting new technology projects such as VendBot, smart coolers and custom vending solutions.

The right person will be someone who can wear many hats, learn quickly, communicate exceptionally well and take ownership without needing to be micromanaged.

Over time, the role can grow into a Commercial Manager, Operations Manager or another leadership path depending on the person’s strengths.

Key responsibilities

**Sales and commercial coordination**

You will assist with and eventually take ownership of:

* Responding quickly to inbound sales enquiries
* Calling new leads and qualifying opportunities
* Understanding whether clients want to rent or buy vending equipment
* Explaining IVS products and services clearly
* Preparing draft quotes and proposals
* Following up on open quotes
* Helping convert leads into paying clients
* Managing sales opportunities and next actions
* Assisting with outbound sales and business development
* Working with the founder on larger or more strategic deals
* Helping maintain a professional and friendly sales experience

**Client communication and support**

You will act as a first line of communication for many clients.

This includes:

* Answering phone calls professionally
* Responding to client emails and WhatsApps
* Logging client requests clearly
* Helping clients with basic support questions
* Escalating technical issues to the technical team
* Following up to make sure clients are helped
* Communicating ETAs and updates
* Assisting with client onboarding
* Following up with rental clients to ensure they are happy
* Helping request Google reviews from happy clients

You do not need to be a technician, but you must be willing to learn how the products work well enough to communicate confidently with clients.

**Operations coordination**

You will assist with day\-to\-day coordination between the office, clients and technical team.

This may include:

* Scheduling installations and handovers
* Coordinating client site visits
* Helping with courier arrangements
* Making sure machines, parts or devices are sent to the right place
* Communicating with technicians about job requirements
* Keeping track of outstanding client actions
* Making sure nothing falls through the cracks
* Assisting with practical tasks when needed

Most of the role is office\-based, but this is a hands\-on SME environment. At times, you may need to visit clients, attend exhibitions, assist with project coordination or help the team practically when required.

**VendBot, smart coolers and technology projects**

One of the exciting parts of this role is involvement in our technology growth.

You may assist with:

* VendBot client onboarding
* Setting up cashless vending devices
* Testing user flows and app features
* Giving feedback to the app development team
* Helping document product issues and improvements
* Assisting with smart cooler projects
* Helping organise product information and client feedback
* Supporting new unattended retail technology projects

You do not need to be a software developer or coder.

However, you must be comfortable learning new technology, using AI tools, following technical instructions and helping bridge the gap between clients, operations and development.

Any software, app, electronics, data or technical background will be advantageous.

Admin, finance and debtor follow\-up

This is not primarily an admin role, but some commercial admin will be required.

This may include:

* Following up on unpaid invoices
* Assisting with client account queries
* Helping gather client details for onboarding
* Assisting with basic supplier or vendor paperwork
* Keeping client records organised
* Helping with documentation and internal processes
* Using Xero or other business tools where appropriate

You will not be responsible for sensitive financial decisions, banking approvals or strategic finance decisions.

**AI tools and systems**

We use AI tools such as ChatGPT and Claude to work faster and smarter.

You must be comfortable learning to use AI tools for:

* Drafting client replies
* Improving emails
* Preparing quote wording
* Summarising client information
* Creating checklists
* Drafting internal SOPs
* Organising sales and support workflows
* Helping build repeatable systems

We are looking for someone who is excited by modern tools and willing to learn quickly.

What success looks like

A successful person in this role will:

* Respond quickly and professionally to new leads
* Reduce the founder’s day\-to\-day operational load
* Make sure clients feel properly looked after
* Keep sales opportunities organised and followed up
* Escalate technical issues clearly to the technical team
* Help convert more enquiries into paying customers
* Take ownership of problems instead of waiting to be told everything
* Communicate well with clients and the internal team
* Learn the products and systems quickly
* Help IVS become more structured, scalable and professional

Who we are looking for

We are looking for someone with strong character, energy and ambition.

You may be a good fit if you are:

* An exceptional communicator
* Confident on the phone
* Friendly and professional with clients
* Highly organised
* Calm under pressure
* Commercially minded
* A natural problem\-solver
* Comfortable taking initiative
* Practical and hands\-on when needed
* Excited by technology and business growth
* Willing to learn fast
* Interested in sales, operations and client relationships
* Looking for a long\-term growth opportunity, not just a job

This role suits someone who wants to grow with a company and become part of building something m

Commercial Operations Coordinator

**Position Overview**

The Hospitality Manager will be responsible for the professional management and oversight of the wine farm’s restaurant and conference facilities. This role requires a results\-driven individual with strong leadership capabilities, operational expertise, and a commitment to delivering exceptional customer service aligned with the brand’s standards.

This position offers a unique opportunity to manage both leisure and corporate hospitality services, combining the guest\-facing wine and dining experience with the professional oversight of conference facilities accommodating up to 60 delegates.

**Key Responsibilities**

*Operational Management*

* Direct and manage daily operations of the restaurant and conference facilities.
* Establish and enforce service standards, operating procedures, and compliance with health, safety, and licensing regulations.
* Oversee reservations, guest flow, and event execution.
* Adhere to opening and closing procedures.
* Liaise and communicate with the Head Chef.

*Conference Facility Management*

* Manage the rental and operations of the conference facilities accommodating up to 60 delegates.
* Coordinate logistics for corporate meetings, conferences, and private functions.
* Ensure the facility is equipped, maintained, and serviced to professional standards.
* Liaise with clients to tailor hospitality services, including catering and technical support.

*Financial Management*

* Manage cash\-ups and control petty cash where applicable.
* Develop and manage budgets, monitor expenses, and ensure achievement of revenue targets.
* Oversee inventory control and procurement for wine, restaurant, and boardroom supplies.
* Prepare and present financial and operational performance reports to senior management.

*Staff Leadership*

* Recruit, train, and supervise hospitality staff.
* Implement performance management processes, including appraisals and corrective actions.
* Ensure effective workforce scheduling and resource allocation.
* Oversee uniform compliance and neatness at all times.

*Customer Experience*

* Maintain a high standard of guest service across all hospitality touchpoints.
* Manage wine tastings, food pairings, and special events to enhance brand positioning.
* Address and resolve customer feedback and complaints in a professional manner.

*Business Development \& Marketing*

* Collaborate with marketing teams to promote the restaurant and conference facilities services.
* Develop and execute strategies to increase footfall, sales, and brand visibility, thereby increasing spending per guest.
* Build and maintain relationships with tourism operators, corporate clients, and hospitality networks.
* Upkeep and expansion of social media and social media opportunities.

**Qualifications \& Experience**

* Degree/Diploma in Hospitality Management or related field.
* Minimum of 5 years’ experience in hospitality management, preferably within the wine or fine dining sector.
* Proven track record in operational management, financial oversight, and staff leadership.
* Strong interpersonal, communication, and problem\-solving skills.
* Demonstrated passion for wine, food, and South African hospitality culture.

**Remuneration \& Benefits**

* Competitive salary package with performance\-based incentives.
* Professional development opportunities within the wine and hospitality industry.
* Employee discounts on wine and dining experiences.

Final date for applications is 22 July 2026, please send updated CV to the wine@beyerskloof.co.za.

Work Location: In person

Hospitality Manager – Wine Farm (Restaurant & Conference Facility)

Description
PURPOSE OF POSITION: Leading a store team to meet business KPIs including driving sales, cost control, mitigating risks and stock loss, administration and ensuring world class store standards.

  

RESPONSIBILITIES:


* Increase sales by focusing on customer service and world\-class store standards, maintenance of the store image, stock management and promotional implementation
* Stock loss is minimised by having a healthy store culture and following security measures, stock and cash handling procedures.
* Manage cost according to the company low cost culture by driving efficiencies in the store.
* Ensure administrative duties within the store are done according to the company guidelines.
* Leading a dynamic team of Dynamos \- taking responsibility for team training, coaching and performance.
* Standards \- maintain general health, safety and housekeeping standards
Requirements
JOB REQUIREMENTS:


* Grade 12
* Proficient in English.
* Relevant tertiary education \- a degree/diploma in a business/retail related field would be an advantage.
* Ideally 1\-2 years experience in a retail environment within a leadership role.
* Computer Literate (Microsoft and/or Google GSuite \- will be an advantage).

ATTRIBUTES REQUIRED:


* A passion for retail is essential to deliver a world\-class customer experience.
* Demonstrate integrity and willingness to go the extra mile.
* Strong interpersonal, communication and leadership skills
* Strong Managerial capabilities \- ability to plan, lead, organise and control.
* Ability to work under pressure in a fast\-paced environment.
* Willing to work retail hours.

**Closing Date: 24 July 2026**

  

*Internal Development Pool Candidates will be given preference.*


**PEP strives for equal opportunity in terms of its employment equity guidelines.**


If you do not hear from us within 4 weeks of the closing date of this position, please regard yourapplication as being unsuccessful.

  

Work Level
Management
Job Type
Permanent
Salary
Market Related
EE Position
No
Location
Stellenbosch

Store Manager - PEP Stellenbosch (592)

Our client provides end-to-end cryptocurrency tax reporting services to clients across multiple international jurisdictions. The business specialises in importing, reconciling, validating, and analysing cryptocurrency transaction data using Koinly software, blockchain explorers, and other specialist digital asset tools. Focus areas: Client-facing – Onboarding & Client Care This is the welcoming face of the company You guide new clients through getting started with us, collecting the wallets, ex…

Customer Support Specialist (CH1248) - REMOTE

**PayProp and Reapit – Who are we?**


PayProp, a Reapit company, offers a tech platform for letting agents that lets them automate every part of the rental transaction. PayProp is easier to use and more powerful than solutions by banks and traditional software vendors.


We’re a seasoned team of professionals with expertise in property, banking, finance, risk management and technology, as well as building and managing highly secure cloud\-based Web applications.


Worldwide, Reapit technology is used by over 78,000 agents in more than 15,000 branches, with over a million properties under management; enabling them to run their businesses, identify opportunities for growth, manage their properties, collect rent, communicate with their clients, and deliver an outstanding customer experience, every time.

**What you’ll be doing**


Reporting to the Client Relationship Manager, Team Lead, you’ll be involved in:

* Creating and managing detailed Onboarding project plans, including liaising with internal teams to define, document, and schedule deliverables
* Owning the end\-to\-end delivery of onboarding projects, ensuring all activities are executed in line with agreed timelines and stage gates
* Driving clear, proactive communication so all stakeholders understand their roles, responsibilities, and expectations
* Managing risks and issues through a proactive RAID approach, including identifying blockers, taking ownership, and implementing mitigation plans
* Gaining a strong understanding of client business processes and identifying appropriate operational and technical solutions
* Coordinating and managing all resources assigned to the project to ensure deliverables are achievable and delivered as planned
* Monitoring project performance and ensuring client requirements are consistently met or exceeded
* Driving continuous improvement of onboarding and project management processes to enhance delivery efficiency and overall client experience.

**Who we’re looking for**


At PayProp, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst some of the following skills and attributes may be important, don’t worry if you don’t meet all of them, we’d still like to hear from you.

* Knowledge and expertise of shaping projects utilising a variety of delivery frameworks, methodologies and tools.
* Very strong influencing skills and ability to communicate in a clear and coherent way.
* Experience in delivering projects in a busy environment, liaising with multiple teams with conflicting priorities
* Ability to work under pressure and demonstrate resilience to ensure the solution is delivered with challenging clients.
* Ability to work autonomously.
* Display a positive, confident, and articulate disposition.
* Can foster and develop collaborative relationships across teams within an organisation to the benefit and value of projects
* Shows a demonstrable desire to foster own development and learning in conjunction with the extensive training offered by the company
* Takes pride and responsibility for quality of work.
* Demonstrates a sense of responsibility for self and team.
* Computer literacy: Microsoft Office Suite
* Reliable transportation and a driver’s licence
* Must reside in Cape Town or the surrounding area, as this is an office\-based position
* Matric/Grade 12 equivalent
* 2\-3 years of customer service experience
* Additional Advantage: Proficiency with Freshdesk and Telviva


We will train you to become an expert in client money platforms.

**What your impact and success looks like**


As a Onboarding Manager we expect your success and impact in the early stages of your career with us to look something like this:


Within 1 month:

* Successfully onboard with the team, understanding company processes, tools, and onboarding project management frameworks.
* Take ownership of at least one active client onboarding project, including reviewing project scope, timelines, and key stakeholders.
* Establish strong communication channels with team members, clients, and other stakeholders.


Within 3 months:

* Deliver the first onboarding project milestone on time and within budget, demonstrating effective risk and issue management.
* Implement improvements to project tracking and reporting processes to increase transparency and accountability.
* Build a reliable project schedule with realistic deadlines and resource allocation.


Within 6 months:

* Manage multiple projects concurrently, showing consistent delivery of quality results.
* Lead project retrospectives and implement lessons learned to improve future project performance.
* Assist in improving overall team project management maturity.

**What’s in it for you?**


We operate a flexible working policy and would like you to work from our offices in Stellenbosch 5 days a week during peak processing times (2 weeks of the month). During quieter periods, we ask that you work from the office 3 days a week (Wednesdays, Thursdays, and Fridays).


This opening is your chance to really make an impact at PayProp, and the opportunity for personal growth is very real. You’ll feel part of a special team. You can expect a highly competitive salary and some great benefits, once the probation period has been successfully completed.

**Don’t tick all the boxes? Neither do we**


We care about our society and want our industry to become a more inclusive and diverse place to work. Experience and a perfect fit for the role are not our only hiring considerations. We’re just as keen on candidates that share our values and have the right attitudes and behaviours for success.


Bottom line: we are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all.


You will find it a very welcoming, comfortable place. We offer a supportive, empowering environment where everyone is appreciated and respected. We welcome new ideas, thinking and approaches, and we listen to our employees.

Customer Relationship Manager: Onboarding

Franschhoek Wine Tram is a leading player in the tourism and hospitality industry, dedicated to providing exceptional guest experiences. We take pride in delivering top\-notch service and creating unforgettable memories for our guests. We are now seeking a passionate and experienced Service Manager to join our dynamic team.

As a Service Manager at the Franschhoek Wine Tram, you will be responsible for ensuring the highest level of guest satisfaction through effective leadership and service excellence. You will play a pivotal role in managing and enhancing our customer service operations to maintain our reputation as a premier destination in the tourism and hospitality sector.

**Responsibilities**

* Lead, mentor, and motivate a team of service professionals, including front desk staff, concierge, and guest services.
* Develop and implement service standards and procedures to ensure consistent, top\-quality guest experiences.
* Monitor and evaluate guest feedback, addressing any issues promptly and proactively.
* Collaborate with other departments to optimize the guest journey and ensure seamless service delivery.
* Manage the training and development of staff, fostering a culture of excellence and continuous improvement.
* Oversee scheduling, staffing, and performance evaluations to maintain high service standards.
* Handle guest inquiries, complaints, and special requests with professionalism and efficiency.
* Maintain an up\-to\-date knowledge of industry trends, competition, and best practices.

**Requirements**

* Proven experience in a managerial role within the tourism and hospitality industry.
* Exceptional interpersonal and communication skills.
* Strong leadership abilities and a track record of motivating teams to achieve high standards.
* Proficiency in hotel or hospitality management software is a plus.
* Outstanding problem\-solving skills and the ability to handle challenging situations with grace.
* A passion for delivering exceptional customer service.
* Good working proficiency in MS Office / Excel.
* High proficiency in verbal and written English \& Afrikaans.
* Ability to deliver high impact facilitation/presentations.
* Own transport and drivers licence.
* Five years experience within a similar role.
* Lives in Franschhoek, Stellenbosch, Paarl or willing to relocate.

**Education**

* Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
* Tertiary qualification in training and hospitality

Job Type: Full\-time

Ability to commute/relocate:

* Franschhoek, Western Cape 7690: Reliably commute or planning to relocate before starting work (Required)

Language:

* English (Required)

Work Location: In person

Service Manager

**Advancing Financial Adviser**

**Let's Write Africa's Story Together!**

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

**Qualifications and Experience**

A minimum of Matric or equivalent

A minimum 12 months’ financial services experience as a Financial Adviser

A minimum of Long\-term Insurance Class of Business completion.

Completion of additional FAIS requirements such as Investments Class of Business, the Regulatory Examination 5 (RE5\), an FSCA\-approved qualification will be advantageous.

**Other requirements**

A valid driver’s licence and own car

A clear criminal and credit check

**Skills**

Consultative Selling, Customer Feedback Management, Customer\-Focused, Customer Service, Customer Understanding, Evaluating Information, Identifying Customer Needs, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships

**Competencies**

Balances StakeholdersBuilds NetworksCommunicates EffectivelyCustomer FocusEnsures AccountabilityInstills TrustInterpersonal SavvyManages Complexity

**Education**

Matriculation Certificate (Matric)

**Closing Date**

25 June 2026 , 23:59

Application Question(s):

* Do you have RE5?
* Do you have Long\-term insurance and Investements Class of Business
* Will you be able to reliably commute to Stellenbosch for this job?
* Do you live in Stellenbosch or surrounding areas?

Education:

* High School (matric) (Required)

Experience:

* Financial Adviser : 1 year (Required)

License/Certification:

* Driver's licence (Required)

Work Location: In person

Customer Service Jobs in Stellenbosch - Page 2

Vacancies (page 2 of 2)