Browse live hospitality jobs in Mthatha, Eastern Cape. Salaries, top employers and how to apply. Updated regularly.

### **Job Advert Summary**


Join our team in delivering outstanding poolside and beverage experiences through exceptional guest service, efficient operational management, and strong teamwork. This role combines bar operations, stock control, and financial accountability while embodying Blaauwklippen's CCWP values.

### **Minimum Requirements**

* Matric or equivalent.
* Hospitality/F\&B experience (bartender, waiter, or guest service) preferred.
* Lifeguard certification advantageous.
* Computer literacy (POS system, Opera PMS).
* Strong knowledge of wines, spirits, cocktails, and bar operations.
* Professional grooming and interpersonal skills.
* Ability to work flexible hours across shifts

### **Duties and Responsibilities**

* Ensure pool, deck, loungers, umbrellas, and bar station are consistently immaculate and guest ready.
* Monitor ambience (cleanliness, music, lighting, décor) to reflect heritage identity, and management requests/ instructions
* Provide pool towels and attend to guest requests promptly.
* Enforce pool rules and ensure guest safety – no glass permitted.
* Report maintenance or safety issues immediately.
* End\-of\-shift cleaning routines: waste disposal, deep\-cleaning pool bar, and resetting loungers/umbrellas.


**Beverage Service \& Bar Operations**


* Prepare and serve cocktails, wines, spirits, and non\-alcoholic beverages to the highest standard.
* Operate bar equipment safely and efficiently, reporting issues promptly.
* Uphold hygiene and safety protocols in line with hospitality regulations.
* Provide attentive, personalized service, anticipating guest needs and offering recommendations.
* Table clearing, resetting, and polishing of glassware/cutlery to maintain service standards.


**Stock Management \& Reporting**


* Lead daily stock takes and beverage counts, ensuring accuracy and transparency.
* Monitor usage and proactively inform management when replenishment is required.
* Maintain organized storage areas, applying FIFO (first\-in, first\-out) principles.
* Assist in supplier coordination, ensuring timely deliveries and quality checks.
* Operate POS systems for accurate billing and posting.
* Complete pre\-lists and financial checklists before and after shifts, ensuring reconciliation with Opera PMS.
* Zero tolerance for stock discrepancies; variances must be reported and explained in writing.


**Teamwork \& Cross\-Departmental Support**


* Collaborate with F\&B attendants, waiters, bartenders, and kitchen staff to ensure seamless service.
* Provide on\-the\-job training to junior staff in beverage preparation, service etiquette, and equipment handling.
* Mentor team members to uphold heritage hospitality values and guest journey standards.
* Support cross\-training initiatives to ensure staff versatility across poolside and bar operations.
* Attend scheduled training sessions (hospitality standards, financial procedures, safety, and beverage knowledge).
* Complete mandatory training modules and certifications as directed by management.

F&B Service – Barman / Pool Attendant

With over 30 years of travel leadership and safari expertise, Jenman Safaris is adding a new valued member to our dedicated team. The successful candidate will show commitment and enthusiasm for selling safari destinations, for connecting with people, and for delivering consistently great service.

This position will focus on quoting safari packages. With a passion for African travel, excellent organisational skills, attention to detail and strong work ethic, the successful candidate will connect and build relationships with clients and agents, helping them plan exciting, life\-changing safaris.

Requirements include tertiary education in travel, tourism, or related field, knowledge of safari destinations and travel bookings, and a minimum of 4\+years of experience in the travel industry. Salary is commensurate on experience and includes excellent commission on sales.

Job Type: Full\-time

Application Question(s):

* Do you live in the Southern Suburbs of Cape Town?
* Are you South African and/or legally allowed to work in South Africa?
* Have you worked in safari\-travel planning/sales/operations before?

Education:

* Diploma (Preferred)

Experience:

* Travel: 4 years (Required)

Work Location: In person

Travel Consultant

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!


**WHY WORK FOR US?**


Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don’t manage managers, we are all simply doers.


Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don’t need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined


**Description:**


The Kitchen Sculler is responsible for ensuring that the kitchen is clean, well\-maintained and organized at all times. He/she will maintain a proper level of clean inventory with a high standard of cleanliness according to the Hygiene Standard and in line with general Health and Safety practices, as per The Capital Hotel Group Policy


**Minimum** **Requirements:**


* Matric
* Hands on Problem Solving approach and the ability to remain calm under pressure
* Ability to work as part of a team, as well as independently
* Ability to run with multiple tasks/jobs
* Honest and trustworthy beyond approach
* Great attention to detail
* Presentable and well spoken
* Team Player who leads by example
* Proactive in approach
* Interpersonal skills
* Ability to work shifts


Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the city where the Hotel is located.

Kitchen Sculler

**Ba\-Phalaborwa Golf Club** is looking for a professional, hands\-on and service\-driven **Duty Manager** to oversee daily operations and ensure a high standard of service across the property.

KEY RESPONSIBILITIES

* Oversee the day\-to\-day operations of the golf club and related facilities.
* Ensure smooth and efficient operations across departments during assigned shifts.
* Supervise and support staff to ensure service standards and operational requirements are met.
* Monitor guest and member satisfaction and handle queries or complaints professionally.
* Coordinate with relevant departments to resolve operational issues.
* Conduct regular checks of facilities, cleanliness, presentation and service standards.
* Assist with managing busy periods, events, golf days and special functions.
* Ensure that opening and closing procedures are followed correctly.
* Monitor adherence to company policies, procedures, health and safety standards.
* Assist with staff allocation and ensure adequate operational coverage.
* Complete shift reports, handovers and other required operational documentation.
* Identify operational issues and escalate matters to management when necessary.
* Assist with stock, equipment and facility checks where required.
* Support management with general administrative and operational duties.

REQUIREMENTS

* Grade 12 / Matric.
* Previous experience in a supervisory or management role within hospitality, golf, leisure or a similar environment.
* Experience overseeing day\-to\-day operations and staff.
* Strong customer service and communication skills.
* Good organisational and problem\-solving abilities.
* Ability to multitask and remain calm in a fast\-paced environment.
* Strong leadership and people\-management skills.
* Good administrative and computer skills.
* High level of professionalism and attention to detail.
* Ability to work shifts, weekends and public holidays as required.
* Knowledge of golf club or hospitality operations will be advantageous.

Work Location: In person

Duty Manager

**Ba\-Phalaborwa Golf Club** is looking for enthusiastic, organised and service\-driven **Golf Coordinator \& Finance Assistant** to join our team.

GOLF COORDINATOR

**Key Responsibilities:**

* Coordinate the day\-to\-day golf operations and administrative activities.
* Manage golf bookings, tee times and member/player enquiries.
* Assist with organising golf days, competitions and events.
* Maintain accurate golf\-related records and documentation.
* Liaise with members, guests, suppliers and internal departments.
* Assist with POS and related golf club systems.
* Handle queries professionally and provide excellent customer service.
* Assist with reconciliations and ensuring accurate recording of golf\-related revenue.
* Support the Golf/Club management team with general administration.
* Ensure smooth coordination of daily golf activities, particularly during busy periods.

**Requirements:**

* Grade 12 / Matric.
* Previous experience in golf operations, club administration, hospitality or a similar environment will be advantageous.
* A relevant Finance/Accounting qualification or studies will be advantageous.
* Previous experience in finance administration, bookkeeping or a similar role will be advantageous.
* Experience with bookings, POS or accounting systems will be advantageous.
* Strong administrative and organisational skills.
* Excellent communication and customer service skills.
* Good attention to detail and numerical accuracy.
* Ability to multitask and work effectively under pressure.
* Knowledge or understanding of golf club operations will be an advantage.

FINANCE ASSISTANT

**Key Responsibilities:**

* Assist with day\-to\-day financial and administrative duties.
* Capture and process invoices, payments and other financial transactions.
* Ensure invoices are supported by the required documentation.
* Assist with reconciliations across different revenue streams.
* Maintain accurate financial records and filing.
* Assist with processing and checking financial documentation.
* Follow up on outstanding documentation and queries.
* Assist with reporting and general finance administration.
* Liaise with internal departments and suppliers regarding finance\-related queries.
* Ensure transactions are captured accurately and within required deadlines.
* Provide general administrative support to the Finance team.

Work Location: In person

Golf Coordinator & Finance Assistant

**Welcome to Ten Lifestyle Group!**


Do you always know the best places to eat, the newest openings, the most exciting events in town, and exactly where to go for something special? Are you the person friends turn to when they need the perfect weekend away, a hard\-to\-get reservation, or a thoughtful recommendation for something different?


At Ten, we help our members make more of their time. From finding the right restaurant for a celebration to planning a spontaneous escape, securing sought\-after tickets, or recommending experiences they may not have discovered otherwise, we turn everyday requests into memorable moments.


We’re looking for a **Lifestyle Manager** to join our team in the **United Kingdom OR South Africa.** This is a fast\-paced, service\-focused role for someone who is curious, resourceful, digitally confident, and genuinely passionate about travel, dining, entertainment, and lifestyle. You’ll need to be quick on your feet, confident communicating with members, and able to turn requests into highly personalised recommendations and solutions.


Whether helping a member plan a special dinner, a last\-minute trip, tickets to a must\-see event, or a thoughtful gift, you’ll bring together creativity, efficiency, and excellent judgement to deliver exceptional service.

**Your Role**

* **Make it personal :** Get to know what our members like and provide recommendations and solutions that feel genuinely tailored to them.
* **Bring great experiences to life :** Use your knowledge of restaurants, travel, entertainment, culture, and lifestyle to recommend experiences that feel relevant, thoughtful, and memorable.
* **Create memorable moments:** Support members with a wide variety of requests, from dining and entertainment to travel, celebrations, gifts, and harder\-to\-solve lifestyle needs.
* **Plan great trips :** Help research and arrange travel requests, including flights, hotels, and experiences, to create trips that match what the member is looking for.
* **Think creatively :** Go beyond the obvious answer. Find interesting options and smart solutions that make members feel understood.
* **Work with pace and accuracy :** Handle multiple requests at once, research efficiently, and respond promptly without compromising on quality.
* **Communicate brilliantly :** Write clear, polished, and engaging responses that feel warm, natural, and easy to understand.
* **Own the experience :** Manage requests from start to finish, keep members updated, and make sure nothing gets missed along the way.
* **Build strong connections:** Work with Ten’s global network of suppliers, including restaurants, hotels, travel partners, and lifestyle providers, to unlock great experiences for members.

  

**Requirements**  

* Must have strong written \& spoken communication skills in **English (minimum C1 level)** and **Italian (minimum C2 level)**
* **Min 3**\+ years’ experience in customer service, concierge, dining,entertainment, travel, hospitality, or a similar fast\-paced service environment
* Proven ability to manage complex requests and deliver exceptional, personalised service
* Strong knowledge of travel, dining, entertainment, luxury lifestyle, and key global destinations
* Excellent communication, listening, and problem\-solving skills
* Highly organised, service\-driven, and able to work under pressure in a high\-volume environment
* Confident using Microsoft Office and other digital tools
* Must have the legal right to live and work in **UK or SA** without visa sponsorship

**Guidelines for Hybrid/Home Office option:**

  

* Located in United Kingdom or South Africa
* Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement \- **at least 2x a week in the office**
* A secure home office at your confirmed address, free from background noise or other distractions
* You must meet our minimum internet speeds if you want to work remotely / in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative. To check your internet speed please click , follow the instructions and once you have your results, please take a screenshot and upload this on your application form.

  

**Benefits**  

Our people are at the heart of the business, and we have a culture of recognition and reward \- both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

***Rewards designed around you:**** **Competitive Salary**: Based on experience, plus a performance\-based bonus.
* **Hybrid Working**: Combine working from home and the office. If you don’t live near one of our offices, we offer fully remote working options too.
* **Paid Time Away from Work**: Enjoy a competitive paid time\-off package, including one paid day each year to volunteer for a cause that matters to you.
* **Paid Sabbaticals**: One month of paid sabbatical after every five years of service, without using annual leave.
* **Extra Rewards**: Our lucrative Ten Loyalty Rewards program includes bonuses and gifts to thank you for being part of Ten.
* **Remote Working Holidays**: Opportunities to travel and work.
* **Employee Discounts**: Access to great travel and entertainment discounts, just like our clients’ members enjoy!
* **Career Development:** Exceptional development programmes, designed to support and accelerate your growth at every stage
* Be part of our global, dynamic, and inclusive team, with diversity at its core.  

Discover genuine career opportunities within a dynamic, international company.


Join us and experience a workplace where you can truly thrive. Discover Ten Group

**Commitment to Diversity**


We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

**“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”**

Lifestyle Management - Lifestyle & Travel Concierge

**Date:** 29 Sept 2026


**Location:** Mmabatho Palms, ZA


**Company:** Peermont Global (Pty) Ltd


**Job Purpose**
---------------


To effectively plan, manage and execute the Resort promotions and events (including Hotel, Casino and Convention areas) in accordance with the Peermont Group standard. To target relevant markets, deliver superior revenue results within budget, and create an exciting and engaging environment for resort guests.


**Qualifications**
------------------


Grade12


Relevant Degree or Diploma


**Minimum Requirements**
------------------------


* + A proven track record in a similar role
	+ At least 5 years’ experience in a Marketing management role, preferably in the gaming, hospitality, or entertainment industry
	+ Excellent communication and interpersonal skills
	+ Be proficient in MS Office 365, including above average computer and presentation skills
	+ Ability to interact with people at all levels
	+ Innovation and creativity, with attention to detail is a key attribute of this position.
	+ Good organisational and administrative skills
	+ Be a team player with a can\-do attitude
	+ Be emotionally mature in working under pressure
	+ Be analytical thinker
	+ Be prepared to do shift work
	+ Operationally required to work in a smoking environment.
	+ Will be required to obtain a Gaming Board License from the relevant provincial gaming board
**Main Responsibilities**
-------------------------


* Develop and implement casino and hospitality promotions, competitions, and activations for the relevant Peermont Resort. Excellence in promotional execution is a key metric of the role and requires:
* + Identified and sound business objectives
	+ Business Intelligence integration and reporting
	+ Involvement from Management and sound marketing principle
* Plan a relevant and financially viable entertainment calendar aimed at relevant target markets with the aim of:
* + Effectively increasing footfall on complex
	+ Ensuring effective conversion strategies to increase gaming (this also applies to music concerts, shows, entertainment, family holiday programmes, sporting events, festivals etc.)
* Implement and manage the Peermont Winners Circle Rewards Programme, including:
* + collateral, awareness, promotional strategies, events and entertainment strategies, local partnerships, customer relationship management and fulfilment.
* Be involved and champion communication of CSI initiatives and related Public Relations (including social media).
  
**Main Responsibilities Cont.**
-------------------------------

Promotions & Events Manager

**Key Responsibilities**

* Oversee all restaurant, bar and F\&B operations onboard.
* Lead, manage and develop the Food \& Beverage team.
* Ensure consistently high luxury service and guest satisfaction.
* Monitor revenue, budgets, food \& beverage costs and inventory.
* Ensure compliance with USPH, HACCP, health, safety and sanitation standards.
* Manage staffing, scheduling, training and performance across the department.
* Handle guest concerns and ensure effective service recovery.
* Conduct regular operational inspections and implement improvements.
* Work closely with the Hotel Director, Executive Chef and other department heads.
* Prepare and monitor departmental reports and financial results.

**Requirements**

* Minimum 5 years of progressive F\&B management experience.
* **Previous luxury hotel, resort or cruise experience.**
* Strong leadership and team\-management skills.
* Excellent knowledge of F\&B operations, cost control and inventory management.
* Knowledge of USPH/HACCP standards.
* Excellent English communication and guest\-service skills.
* Ability to work effectively in a multicultural shipboard environment.
* Hospitality or F\&B\-related qualification preferred.

Work Location: In person

F&B Director

A Luxury 5 Star Hotel Property in Sandton requires a hands-on Banqueting Manager. The successful candidate will effectively and profitably oversee the event spaces and specialized hospitality outlets, taking full operational and financial accountability for the Banqueting Department to ensure that the highest standards of service, guest experience, and cost control are maintained. Scope and Purpose of Job: Effectively and profitably manage and control the Banqueting Department. Maintain operati…

Banqueting Manager - Luxury Hotel Sandton

Independent Contractor (Self-Employed) | 20% Recurring Commission | Your Own Exclusive Territory: All of Johannesburg Build Your Own Hotel Portfolio in Johannesburg If you have done field sales to independent hotels, for an OTA (Booking.com, Expedia), a wholesaler, or a hotel tech company, you already know this job. You call, email, and visit independent hotel owners in Johannesburg. You build trust. You get hotels to understand and say yes to your service. At Arnage Group, you do the same work…

Hotel Field Sales Representative - Johannesburg

Love creating a great first impression? We are looking for an experienced **Hotel Receptionist** who is confident behind a busy front desk, professional with guests and skilled in Opera PMS.  
This is not an entry\-level role. Previous hotel reception experience and hands\-on Opera PMS experience are essential.

**MINIMUM REQUIREMENTS**  
\- Matric / Grade 12  
\- Minimum 2 years’ Hotel Receptionist or Front Office Receptionist experience  
\- Opera PMS experience – essential  
\- Strong guest service and communication skills  
\- Professional telephone and email communication  
\- Confident handling guest queries and complaints  
\- Comfortable working in a busy, high\-volume hotel environment  
\- Good computer literacy  
\- Able to work shifts, weekends and public holidays  
\- Based in Cape Town with reliable transport for shift work

**KEY RESPONSIBILITIES**  
\- Welcome and assist hotel guests  
\- Manage guest check\-ins and check\-outs  
\- Process reservations and guest information on Opera PMS  
\- Handle guest accounts, payments and billing queries  
\- Manage telephone, email and front office enquiries  
\- Respond professionally to guest requests and complaints  
\- Liaise with Housekeeping, Reservations, Maintenance and other departments  
\- Maintain accurate guest profiles and records  
\- Deliver professional and efficient service throughout the guest journey

Only candidates with relevant hotel reception experience and Opera PMS experience will be considered.

Pay: R9 000,00 \- R12 000,00 per month

Work Location: In person

Hotel Receptionist

Silver Forest is looking for a skilled, welcoming Spa Therapist who takes pride in the quality of every treatment and the care given to every guest.

Minimum training required

A completed, recognised spa or beauty therapy qualification with practical training in massage, facials, body treatments, manicures and pedicures. Please include copies of your qualifications with your application. You must be confident performing these treatments independently.

The role includes:

* Delivering our massage, facial, body, hand and foot treatments to a consistently high standard
* Carrying out consultations and adapting treatments to each guest’s needs
* Preparing and maintaining a clean, calm and well\-stocked treatment room
* Giving guests clear, helpful aftercare and product advice
* Working closely with reception and fellow therapists to keep appointments running smoothly
* Helping create the warm, professional experience guests expect from Silver Forest

Experience with waxing, tinting or other grooming treatments is an advantage. We value strong treatment skills, reliability, attention to detail and a genuine interest in building lasting guest relationships.

Full\-time and part\-time applicants are welcome. Weekend availability will be required according to the roster.

Applicants must be south African with valid ID.

MUST LIVE WITHIN EASY commuting travel to Silver Forest Hotel Somerset West

VERY COMPETITIVE BASIC SALARIES AND COMMISSION STRUCTURES AVAILABLE .

Work Location: In person

QUALIFIED SPA THERAPIST

**Company Description**  

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95\+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.  

  

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

 **Job Description**  

Do you have an appetite for all things Food \& Beverage? Are you as keen as mustard where service is concerned, whilst ensuring back of house is in order \- whether it be a plate full of numbers, setting a rota or laying the table for a successful team. Join us At Radisson Hotel Group, where every moment matters, and guests can savor the experience!


We are currently seeking a **Food \& Beverage Supervisor** to join our vibrant team at **Radisson Collection Hotel Waterfront, Cape Town**. At RHG, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.


As a Food \& Beverage Supervisor, you bring a heightened level of ambition, a results\-driven mindset, and a deep passion for enhancing the dining experience to our dynamic F\&B Team.

* Supports the smooth running of the food \& beverage department, where all aspects of the guest food \& beverage service experience are delivered to the highest levels.
* Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries.
* Supports the delivery on plans and objectives where food \& beverage initiatives \& hotel targets are achieved.
* Supervises the food \& beverage team fostering a culture of growth, development and performance within the department.
* Builds and maintains effective working relationships with all key stakeholders.
* Supports the delivery of departmental programmes that advance service standards, profitability, and cost control.
* Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow\-up as required.

  

**Qualifications**  

* Experience in food \& beverage service.
* Strong supervisory and managerial skills with a hands\-on approach and lead\-by\-example work style.
* Commitment to delivering exceptional guest service with a passion for the hospitality industry.
* Ability to find creative solutions with proven problem\-solving capabilities offering support where required.
* Personal integrity, with the ability to work in an environment that demands excellence, time and energy.
* Experience of working with IT systems on various platforms.
* Strong communication skills.

  

**Additional Information** **Why Join Radisson Hotel Group?**

**Live the Magic of Hospitality \-** Be part of a team that creates **exceptional experiences and memorable moments** every day. Let your **Yes I Can!** spirit shine as you bring hospitality to life.

**Build a Great Career \-** No matter your background or experience, we invest in your **growth, learning, and career development**—helping you reach your full potential.

**Experience the Team Spirit \-** Join a workplace that’s **inclusive, fun, and meaningful**. We celebrate diversity, support one another and foster a sense of belonging through our **Employee Resource Groups and inclusion initiatives**.

**Lead with Your Ambition \-** Your ideas, passion and drive matter! We empower you to **make a difference**—in hospitality, your community and beyond.

**Enjoy Global \& Local Perks \-** No matter where you’re located, you’ll enjoy exclusive global benefits \- like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

**Enjoy benefits such as** \- up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide  

Guaranteed minimum of 30% off for your Friends \& Family  

Exclusive Discounts on Breakfast, Food \& Beverage, Spa and more

**Join us in shaping the future of hospitality!** If you’re ready to **bring your talent, energy, and passion**, we’d love to hear from you.

**Apply now and let’s make every moment matter.**


We welcome applicants from all **backgrounds, abilities, and experiences**. If you need any adjustments during the application process, please let us know.

Food & Beverage Supervisor

Front Office Manager - 5-Star Boutique Seaside Hotel - Hermanus, Western Cape Kendrick Recruitment is searching for a polished, experienced and warmly professional Front Office Manager for one of South Africa's most celebrated coastal hotels - a 5-star boutique landmark dramatically situated on Hermanus' iconic cliff path overlooking Walker Bay, forming part of a prestigious collection of iconic South African luxury hotels. With 40 elegantly appointed rooms and suites, a renowned restaurant, tw…

Front Office Manager - 5* Boutique Hotel - Hermanus | Sl

**Job Purpose**



The Receptionist is responsible for serving as the primary point of contact for guests, facilitating seamless check\-in and check\-out processes, promoting room upgrades and hotel services, and delivering exceptional, personalised customer service to ensure a memorable guest experience.



Key Performance Areas



1\. Front Office Operations


* Monitor the appearance of front\-of\-house areas and report any issues relating to equipment or system functionality.
* Ensure the cleanliness and presentation of reception and public areas.
* Check and replenish information brochures and guest materials.
* Review daily arrival and VIP guest lists and understand special guest requirements.
* Assist with the preparation and distribution of welcome and VIP amenities.
* Maintain knowledge of hotel facilities, services, promotions, and activities.


2\. Guest Services


* Welcome and acknowledge all guests with a friendly and professional attitude.
* Perform guest check\-in and check\-out procedures, including issuing room keys, preparing accounts, and processing payments.
* Take and relay messages accurately to guests.
* Assist guests with special requests, such as booking services, arranging transportation, or safeguarding valuables.
* Provide information on hotel services, facilities, and accommodation rates.
* Build positive relationships with guests and handle complaints courteously and professionally to protect the hotel's reputation.


3\. Reservations and Administration


* Maintain accurate records of room bookings, guest information, and billing transactions.
* Process reservations received through online platforms, telephone calls, and walk\-in requests promptly and accurately.
* Ensure all guest accounts and documentation are completed and maintained for accountability and future reference.


4\. Coordination and Reporting


* Report housekeeping, maintenance, and equipment issues to the relevant departments to ensure prompt resolution.
* Promote and upsell hotel facilities, products, and services.
* Provide guests with information about local attractions and directions when required.
* Remain present at the reception desk and maintain a professional appearance and conduct at all times.


5\. Cash Handling


* Manage and reconcile own cash float.
* Conduct end\-of\-shift cash\-ups and ensure all financial transactions are accurately recorded.

  

**Education**


* Grade 12 (Matric).


Experience


* Minimum of 2 years' experience in a customer service environment, preferably within the hospitality or hotel industry.


Skills and Knowledge


* Ability to work shifts in line with operational requirements.
* Physically capable of moving around and standing for extended periods.
* Flexible and willing to perform similar duties in alternative outlets as required by operational needs.
* Strong customer service and communication skills.
* Knowledge of an additional language relevant to the market would be advantageous.


Equity



Preference will be given to candidates from designated groups in line with the provisions of the Employment Equity Act No. 55 of 1998, Sun International South Africa (SISA) internal recruitment policies, and the applicable employment equity plans.


***If you have not heard from us within 14 days of the closing date, please consider your application unsuccessful******.***

Receptionist

**Additional Information**  

**Job Number**26122406  

**Job Category**Rooms \& Guest Services Operations  

**Location**Arthur's Road, Sea Point, Cape Town 8005, South Africa  

**Schedule**Full Time  

**Located Remotely?**N  

**Position Type** Non\-Management  

**POSITION SUMMARY**


Our jobs aren’t just about giving guests a smooth check\-in and check\-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.


No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands\-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.


**CRITICAL TASKS**


**Safety and Security**


* Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
* Maintain awareness of undesirable persons on property premises.
* Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
* Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.

**Guest Relations**


* Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust.
* Address guests' service needs in a professional, positive, and timely manner.
* Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
* Assist other employees to ensure proper coverage and prompt guest service.
* Engage guests in conversation regarding their stay, property services, and area attractions/offerings, including social media where appropriate.
* Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically\-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
* Thank guests with genuine appreciation and provide a fond farewell.
* Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
* Stay up\-to\-date on the local area so that you are prepared to provide specific recommendations for guests.
* Communicate recommendations in a way that builds excitement and interest among guests and associates.
* Perform other reasonable duties as requested.

**Working with Others**


* Support all co\-workers and treat them with dignity and respect.
* Develop and maintain positive and productive working relationships with other employees and departments.
* Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

**Quality Assurance/Quality Improvement**


* Comply with quality assurance expectations and standards.

**Physical Tasks**


* Enter and locate work\-related information using computers and/or point of sale systems.
* Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
* Read and visually verify information in a variety of formats (e.g., small print).
* Stand, sit, or walk for an extended period of time or for an entire work shift.

**Check\-in/Check\-out**


* Keep track of changes in room status (e.g., early check\-out, late check\-out, room transfer, unexpected stay over) for Housekeeping.
* Organize and coordinate check\-in/pre\-registration procedures for arriving groups.
* Process all check\-outs including express check\-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay.
* Process all guest check\-ins by confirming reservations in computer system (e.g., Fidelio, PMS, FOSSE, OPERA), verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.
* Secure valid form of payment (e.g., credit card, cash) prior to issuing room key.
* Sell a room/accommodation to guests without reservations based on availability.
* Verify and adjust billing for guests.

**Communications**


* Provide assistance to coworkers, ensuring they understand their tasks.
* Speak to guests and co\-workers using clear, appropriate and professional language.
* Instruct guests on how to access the internet (e.g., dial\-up, broadband, wireless).
* Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

**Reports/Recordkeeping**


* Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
* Run credit card authorization report and check for discrepancies.
* Review shift logs/daily memo books and document pertinent information in logbooks.
* Print contingency lists to have a record of all guests in case of emergency.

**Guest Services**


* Arrange transportation (e.g., taxi cab, shuttle bus) for guests/residents/visitors, and record advance transportation request as needed.
* Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
* Follow up with guests to ensure their requests or problems have been met to their satisfaction.
* Manage access to technological devices within public spaces (e.g., television, remote control, computer, Internet, games, etc.) and provide basic troubleshooting assistance or refer to appropriate individual or department (e.g., Engineering, Security/Loss Prevention) as necessary.
* Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.

**Cash Handling**


* Process all payment types such as room charges, cash, checks, debit, or credit.
* Process adjustment vouchers, paid\-outs, correction vouchers, and miscellaneous charges.
* Count bank at end of shift and secure bank.
* Balance and drop receipts according to Accounting specifications.
* Obtain manual authorizations and follow all Accounting procedures when computer system is down.
* Count bank at the beginning of shift to ensure that amounts are correct and that there is adequate change.

**Policies and Procedures**


* Ensure uniform, nametags, and personal appearance are clean, hygienic and professional.
* Follow company and department policies and procedures.
* Perform other reasonable job duties as requested by Super

Guest Experience Expert - Protea Hotel Cape Town Sea Point

**Purpose Statement**

To assist with the daily operation, cleanliness and presentation of the driving range and provide general operational and service support across Ba\-Phalaborwa Golf Club.

**Education (Formal Qualification Required)**

Minimum

* Grade 12 / Matric preferred.

**Legal Requirements (e.g. Driver’s License, etc.) / Professional Registrations (if any)**

Detail

* Valid driver's licence advantageous.

**Experience (Minimum Experience Required \- type and number of years)**

Minimum

* Previous experience in golf, hospitality, sport or a customer\-service environment advantageous.

Ideal

* Basic knowledge of golf advantageous.

Pay: R5 895,00 per month

Work Location: In person

Range Assistant

**UnifyCX** is looking for an extraordinary **Hospitality Reservations \& Guest Experience Specialist** to join our motivated and ambitious team.  

  

**What Will You Do?**
We are looking for a customer\-focused, relationship\-oriented, and sales\-driven **Hospitality Reservations \& Guest Experience Specialist** to support luxury hotel and resort partners. In this role, you will create exceptional reservation experiences by assisting guests with bookings, understanding their travel preferences, and delivering personalized recommendations. Through genuine rapport, premium customer service, and consultative upselling, you will help maximize booking value while ensuring every guest interaction is memorable.
**Key Responsibilities:**
* Handle inbound calls, emails, and guest inquiries related to hotel and resort reservations.
* Assist guests with room bookings, reservation modifications, cancellations, and special requests.
* Deliver a premium guest experience by actively listening, building rapport, and providing personalized recommendations based on each guest's travel needs.
* Provide accurate information about hotel amenities, room categories, rates, promotions, policies, and local attractions.
* Identify guest needs and naturally recommend upgraded room categories, packages, and hotel experiences through consultative, conversational selling techniques.
* Navigate reservation platforms and Property Management Systems (PMS) to accurately manage guest reservations and maintain detailed booking records.
* Maintain professionalism, empathy, and attention to detail while serving guests and representing premium hospitality brands.
* Resolve guest concerns efficiently and escalate complex issues when necessary.
* Meet productivity, quality, booking conversion, revenue, and guest satisfaction targets.
* Stay up to date on hotel offerings, seasonal promotions, destination information, and local events to better assist guests.

**Who are you?**
To be considered, candidates are expected to have the following:
**Required Experience**
* At least a High School Graduate or equivalent.
* Minimum of 1\-2 years of customer service experience in BPO and 1\-2 years of experience in hospitality, travel, hotel reservations, or related industries.
* Excellent verbal and written English communication skills.
* Strong customer service, problem\-solving, and active listening skills.
* Naturally conversational with the ability to build rapport quickly, keep guests engaged, and create memorable customer experiences.
* Comfortable serving discerning, high\-value guests while maintaining professionalism, confidence, and attention to detail.
* Ability to navigate multiple systems while speaking with customers.
* Collaborative attitude, willing to share knowledge, and contribute to team success.
* Willingness to work rotating shifts, weekends, holidays, overtime, and on\-call schedules based on business needs.
* Ability to work onsite.

**Preferred Experience**
* One (1\) to two (2\) years of experience supporting premium travel, luxury hospitality, or hotel reservation accounts in a BPO environment is highly preferred.
* Experience in hotel reservations, front desk operations, hospitality, travel, airline, or tourism industries.
* Experience using hotel reservation systems, booking platforms, or Property Management Systems (PMS).
* Familiarity with luxury hotel brands or premium hospitality environments is an advantage.
* Sales or consultative upselling experience is preferred.
* Strong knowledge of hotel operations and guest service standards.

**Who We Are:**UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman CX through a powerful blend of strategy, omnichannel support, analytics, and AI\-driven tools like recruitment AI, agent study buddy, voice of the customer (VoC), and automatic QA. Our engagement model prioritizes measurable results, like CES and retention, over outdated SLAs. With a focus on automation, talent enablement, strategic partnerships, and strict data protection, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.
*UnifyCX is a certified minority\-owned business and an EOE employer that welcomes diversity.*

Hospitality Reservations & Guest Experience Specialist

**Additional Information**  

**Job Number**26125206  

**Job Category**Food and Beverage \& Culinary  

**Location**The Kimberley Big Hole, West Circular Road, Kimberley 8300, South Africa  

**Schedule**Full Time  

**Located Remotely?**N  

**Position Type** Management  

**JOB SUMMARY**

  



Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved.

  



**CANDIDATE PROFILE**

  



**Education and Experience**


* High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.


OR


* 2\-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.

  



**CORE WORK ACTIVITIES**

  



**Ensuring Culinary Standards and Responsibilities are Met**


* Manages kitchen shift operations and ensures compliance with all Food \& Beverage policies, standards and procedures.


* Estimates daily production needs on a weekly basis and communicates production needs to kitchen personnel daily.


* Assists Executive Chef with all kitchen operations and preparation.


* Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.


* Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions.


* Assists in determining how food should be presented and creates decorative food displays.


* Maintains purchasing, receiving and food storage standards.


* Ensures compliance with food handling and sanitation standards.


* Performs all duties of kitchen managers and employees as necessary.


* Recognizes superior quality products, presentations and flavor.


* Ensures compliance with all applicable laws and regulations.


* Follows proper handling and right temperature of all food products.


* Operates and maintains all department equipment and reports malfunctions.


* Checks the quality of raw and cooked food products to ensure that standards are met.

  



**Leading Kitchen Operations**


* Supervises and coordinates activities of cooks and workers engaged in food preparation.


* Leads shifts while personally preparing food items and executing requests based on required specifications.


* Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.


* Encourages and builds mutual trust, respect, and cooperation among team members.


* Serves as a role model to demonstrate appropriate behaviors.


* Maintains the productivity level of employees.


* Ensures employees understand expectations and parameters.


* Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.


* Ensures property policies are administered fairly and consistently.


* Communicates performance expectations in accordance with job descriptions for each position.


* Recognizes success performance and produces desired results.

  



**Ensuring Exceptional Customer Service**


* Provides services that are above and beyond for customer satisfaction and retention.


* Manages day\-to\-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.


* Sets a positive example for guest relations.


* Empowers employees to provide excellent customer service.


* Interacts with guests to obtain feedback on product quality and service levels.


* Handles guest problems and complaints.

  



**Maintaining Culinary Goals**


* Achieves and exceeds goals including performance goals, budget goals, team goals, etc.


* Develops specific goals and plans to prioritize, organize, and accomplish your work.


* Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance.


* Trains employees in safety procedures.

  



**Managing and Conducting Human Resource Activities**


* Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.


* Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.


* Participates in the employee performance appraisal process, providing feedback as needed.


* Brings issues to the attention of the department manager and Human Resources as necessary.

  



**Additional Responsibilities**


* Provides information to supervisors, co\-workers, and subordinates by telephone, in written form, e\-mail, or in person.


* Analyzes information and evaluating results to choose the best solution and solve problems.


* Attends and participates in all pertinent meetings.
  

*At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non\-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.*


Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the ‘Coolest Hotel Brand in South Africa’, join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.

Sous Chef/Kitchen Manager

**Additional Information**  

**Job Number**26125403  

**Job Category**Loss Prevention \& Security  

**Location**East Pier Office, 7 East Pier Road, V\&A Waterfront, Cape Town 8001, South Africa  

**Schedule**Full Time  

**Located Remotely?**N  

**Position Type** Management  

**JOB SUMMARY**


Manages the daily functions of the department to ensure protection of property assets, employees, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.


**CANDIDATE PROFILE**


Education and Experience


* High school diploma or GED; 4 years experience in the security/loss prevention or related professional area.

OR


* 2\-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area.

**CORE WORK ACTIVITIES**


**Managing Security/Loss Prevention Operations**


* Assists the Director of Engineering in administering fire prevention programs and emergency preparedness.
* Conducts hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process.
* Develops detailed "shut down" procedures for the property to ensure that all areas are secured at the appropriate times.
* Comply with applicable laws and safety regulations.
* Follow proper key control guidelines in loss prevention and in the property.
* Develop a monthly checklist for all cctv equipment, alarmed doors, and duress alarms to ensure that they are fully functional.
* Incorporate into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system.
* Follow Duty of Care process for the protection of guests and employees.
* Follows up on all unusual activities in and around the property that would impair the well being of guests and employees.
* Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
* Implements action plans to monitor and control risk.
* Monitors all unusual activities in and around the property that would impair the well being of guests and employees.
* Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial \& follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.
* Oversees and guides the efforts of the Accident Prevention Committee.
* Oversees first aid program for guests and employees.
* Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.
* Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
* Emphasizes teamwork, close working relationships with other departments and assertive hospitality to serve as a deterrent to crime.
* Encourages and builds mutual trust, respect, and cooperation among team members.
* Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
* Serves as a role model to demonstrate appropriate behaviors.
* Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

**Ensuring Exceptional Customer Service**


* Meet quality standards and customer expectations on a daily basis.
* Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
* Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.
* Provides services that are above and beyond for customer satisfaction and retention.

**Additional Responsibilities**


* Analyzes information and evaluating results to choose the best solution and solve problems.
* Develops liaison with local law enforcement and emergency services.
* Informs and/or updates the executives and peers on relevant information in a timely manner.
* Provides information to supervisors and co\-workers by telephone, in written form, e\-mail, or in person.

MANAGEMENT COMPETENCIES


**Leadership**


* **Adaptability** \- Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
* **Communication** \- Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
* **Problem Solving and Decision Making** \- Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
* **Professional Demeanor** \- Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

**Managing Execution**


* **Building and Contributing to Teams** \- Actively participates as a member of a team to move the team toward the completion of goals.
* **Driving for Results** \- Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
* **Planning and Organizing** \- Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

**Building Relationships**


* **Coworker Relationships** \- Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
* **Customer Relationships** \- Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
* **Global Mindset** \- Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

**Generating Talent and Organizational Capability**


* **Organizational Capability** \- Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.
* **Talent Management** \- Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

**Learning and Applying Professional Expertise**


* **Applied Learning** \- Seeks and makes the most of learning opportunities to improve performance of self and/or others.
* **Business Acumen** \- Understands and utilizes business information to manage everyday operations.
* **Technical Acumen** \- Understands and utilizes professional skills and knowledge in a specific functional area to conduct.
	+ **Security/Loss Prevention** \- Knowledge of the procedures and techniques for property surveillance, property locks and keys, emergency situations, and legally defensible incident, accident, and injury investigations.
	+ **Emergency Response** \- Knowledge of fire safety (e.g., location of fire exits, location of fire safety equipment

Assistant Security Manager - The Cape Town EDITION (Pre-Opening)

**Date:** 28 Sept 2026


**Location:** Rio Hotel and Casino , ZA


**Company:** Peermont Global (Pty) Ltd


**Job Purpose**
---------------


To supervise all aspects of the Casino Floor to the required standards within the agreed budgetary limits and parameters, and ensuring guest satisfaction and profit maximization. To adhere to, maintain and monitor Food \& Beverage policies and procedures**.**


**Qualifications**
------------------


* Matric/Grade 12
**Minimum Requirements**
------------------------


* 2 Years related experience in a Food \& Beverage Service environment required;
* Computer literacy: MS Office, Micros and Materials Control required;
* Shift work is an operational requirement.
* Knowledge and experience in cost controls is required;
**Main Responsibilities**
-------------------------


* Supervise the daily operations of the Casino Floor, by adhering to Food \& Beverage policies and procedures;
* Supervise Casino Floor Staff, i.e. Waitrons, Barmen, Chefs and Stewards;
* conduct daily hygiene walkabouts, complete the required checklists, enforce the correct cleaning standards, Health \& Safety standards and operating equipment;
* Assist Management in dealing with Customer Complaints;
* Perform 10 day, 20 day and monthly stock takes with Barmen and Stock Controllers;
* Monitor and adhere to the “Signing In and Out Control” Procedures for all contract services staff;
* Submit timesheets to the labour service provider’s office on a daily basis and monitor clock in and clock out transactions on K Log report.
**Main Responsibilities Cont.**
-------------------------------

F&B Supervisor

**Additional Information**4 months FTC  

**Job Number**26125410  

**Job Category**Management Development Programs/Interns  

**Location**East Pier Office, 7 East Pier Road, V\&A Waterfront, Cape Town 8001, South Africa  

**Schedule**Part Time  

**Located Remotely?**N  

**Position Type** Non\-Management  

Hotel Internship Job Description


Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn first\-hand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. Our internships are typically available in many different areas of the hotel. By gaining hands\-on experience in the exciting world of hotel management, you’ll be better prepared to pursue opportunities post graduation. Here’s to exploring, kickstarting your dream career, and joining us on your journey!


To be considered for an internship, you must be a current college or university student. Want to join us? Apply now!


Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

  

*At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non\-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.*


EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world\-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.  




  

But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never\-ending theatrical performance that continuously delights and enchants each and every one of our guests.
  

We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Internship (Work Integrated Learning) - The Cape Town EDITION (Pre-opening)

Blue Marlin All\-inclusive Seascape Resort is a premier South Coast holiday destination with a long\-standing legacy. Situated at Blue Flag\-certified Scottburgh Beach, this multi\-room hotel is family\-friendly and plays host to weddings and conferences.  

  

The Blue Marlin All\-inclusive Seascape Resort falls within Dream Hotels \& Resorts, a mixed\-use accommodation group working towards greater accountability and local impact. Together, we're on a mission to actively create a brighter future.  

  

Dream Hotels \& Resorts lives by its 8 core values. Our team is dedicated to being reliable and accountable, fostering empathy, prioritising sustainability, and demonstrating humanity, trust, dynamism, excellence and joy. These values form part of our day\-to\-day decision making and operational requirements.  

  

**Job Overview:**  

The F\&B and Experience Director is a senior resort leadership role accountable for the end\-to\-end design, commercial performance and operational delivery of Blue Marlin's all\-inclusive food and beverage operation and the overall guest experience. The Director ensures that dining, bars, pool and leisure service, resort activities and entertainment are intentionally connected into one cohesive holiday experience, while the Entertainment Manager retains direct operational responsibility for the entertainment department and programme.  

  

This role requires a highly visible, hands\-on leader who can operate strategically while remaining close to daily execution across breakfast\-to\-late\-night service and the broader guest journey. The successful candidate must have demonstrable all\-inclusive resort experience, with exposure to Club Med\-style, resort\-club, cruise, island resort or similarly experience\-led hospitality environments strongly preferred.  

  

The Director will set operating standards, lead the F\&B management team, own F\&B budgets and profitability, and provide senior oversight of how food, beverage and entertainment touchpoints connect from the guest's perspective. The role does not replace or duplicate the Entertainment Manager: the Entertainment Manager owns the planning, staffing and day\-to\-day delivery of entertainment, while the Director aligns that programme with F\&B, resort atmosphere and the overall guest experience.


Experience and Qualifications

* Diploma or Degree in Hospitality Management, Hotel Management, Food \& Beverage Management or a related field; an additional qualification in guest experience, events or leisure management is advantageous.
* Minimum 7\-10 years of progressive hospitality leadership experience, with at least 3\-5 years at senior F\&B leadership / director level in a high\-volume resort, hotel or hospitality environment.
* Demonstrable all\-inclusive resort experience is essential. Experience in Club Med, resort\-club, cruise, island resort or similarly experience\-led all\-inclusive environments is highly advantageous.
* Proven experience leading multi\-outlet F\&B operations across restaurants, bars, pool areas, functions and high\-occupancy periods.
* Meaningful experience integrating F\&B with resort activities, entertainment and broader guest\-experience delivery; direct entertainment\-management experience is advantageous but not essential.
* Strong knowledge of shift planning, rostering, labour deployment, workforce productivity and duty\-management structures.
* Strong financial acumen: budgeting, forecasting, P\&L interpretation, menu engineering, stock control, food and beverage cost management and supplier negotiation.
* Proficiency in MS Office and relevant restaurant/POS/stock\-management systems. Experience with HTI, Plus Point, Plus Central and Apex is advantageous.

F&B and Experience Director

**Company Description**  

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95\+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.  

  

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

 **Job Description**  

We are currently seeking a **Commis Chef** to join our vibrant team at Radisson Hotel Cape Town Foreshore. At Radisson Hotel Group, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences.


As a **Commis Chef** you infuse our culinary team with a fresh wave of creativity, an insatiable appetite for learning, and a burning passion for the artistry of gastronomy.

* Supports the smooth running of the kitchen department, where all aspects of the guest dining experience throughout the whole Hotel are delivered to the highest level.
* Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to enquiries and problem resolution.
* Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner.
* Delivers on departmental plans and objectives, where hotel initiatives \& targets are achieved.
* Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained.
* Builds and maintains effective working relationships whilst promoting the company culture and values.
* Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered, and documented for internal and external audit, performing follow\-up as required.

  

**Qualifications**  

* Prior experience in a kitchen is beneficial but not essential.
* Excellent culinary skills with a good understanding of food safety procedures and hygiene standards
* Hands\-on approach with a can\-do work style.
* Commitment to delivering exceptional guest service with a passion for the hospitality industry.
* Ability to find creative solutions taking ownership for duties and tasks assigned.
* Personal integrity, with the ability to work in an environment that demands excellence.

  

**Additional Information** **Why Join Radisson Hotel Group?**

**Live the Magic of Hospitality \-** Be part of a team that creates **exceptional experiences and memorable moments** every day. Let your **Yes I Can!** spirit shine as you bring hospitality to life.

**Build a Great Career \-** No matter your background or experience, we invest in your **growth, learning, and career development**—helping you reach your full potential.

**Experience the Team Spirit \-** Join a workplace that’s **inclusive, fun, and meaningful**. We celebrate diversity, support one another and foster a sense of belonging through our **Employee Resource Groups and inclusion initiatives**.

**Lead with Your Ambition \-** Your ideas, passion and drive matter! We empower you to **make a difference**—in hospitality, your community and beyond.

**Enjoy Global \& Local Perks \-** No matter where you’re located, you’ll enjoy exclusive global benefits \- like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

**Join us in shaping the future of hospitality!** If you’re ready to **bring your talent, energy, and passion**, we’d love to hear from you.

**Apply now and let’s make every moment matter.**


We welcome applicants from all **backgrounds, abilities, and experiences**. If you need any adjustments during the application process, please let us know.

Hospitality Jobs in Mthatha - Page 6

Vacancies (page 6 of 8)