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**Additional Information**  

**Job Number**26132896  

**Job Category**Food and Beverage \& Culinary  

**Location**42 The High Street, Melrose Arch, Johannesburg Gaute 2076, South Africa  

**Schedule**Full Time  

**Located Remotely?**N  

**Position Type** Non\-Management  

**POSITION SUMMARY**

  



Prepare drink orders for guests according to specified recipes using measuring systems. Issue, open, and serve wine/champagne bottles. Set up and maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare fresh garnishes for drinks. Stock ice, glassware, and paper supplies. Transport supplies to bar set\-up area. Wash soiled glassware. Remove soiled wares from bar top and tables and place in designated area. Anticipate and communicate replenishment needs. Process all payment methods. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Complete closing duties.

  



Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand\-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

  



**CRITICAL TASKS**


Safety and Security


* Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
* Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
* Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
* Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
* Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
* Maintain awareness of undesirable persons on property premises.
* Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).

Policies and Procedures


* Protect the privacy and security of guests and coworkers.
* Follow company and department policies and procedures.
* Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
* Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
* Maintain confidentiality of proprietary materials and information.
* Perform other reasonable job duties as requested by Supervisors.

Guest Relations


* Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
* Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
* Address guests' service needs in a professional, positive, and timely manner.
* Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
* Thank guests with genuine appreciation and provide a fond farewell.
* Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically\-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
* Assist other employees to ensure proper coverage and prompt guest service.
* Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

Communication


* Speak to guests and co\-workers using clear, appropriate and professional language.

Working with Others


* Support all co\-workers and treat them with dignity and respect.
* Develop and maintain positive and productive working relationships with other employees and departments.
* Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement


* Comply with quality assurance expectations and standards.

Physical Tasks


* Read and visually verify information in a variety of formats (e.g., small print).
* Stand, sit, or walk for an extended period of time or for an entire work shift.
* Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
* Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand\-eye coordination.
* Move through narrow, confined, or elevated spaces.
* Move over sloping, uneven, or slippery surfaces.
* Move up and down stairs and/or service ramps.
* Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

General Food and Beverage Services


* Follow appropriate procedures for serving alcohol (e.g., TIPs (Training for Intervention Procedures), CARE (Control Alcohol Risks Effectively)).
* Maintain cleanliness of work areas throughout the day, practicing clean\-as\-you\-go procedures.
* Assist your and other departments when needed to ensure optimum service to guests.
* Report any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident.

Assists Management


* Communicate with guests, other employees, or departments to ensure guest needs are met.

Greeting and Seating


* Thank every guest upon departure, invite them to return, and wish them a fond farewell.

Closing


* Secure liquors, beers, wines, coolers, cabinets, and storage areas.
* Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.

Cash/Bank Handling


* Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
* Follow property control audit standards and cash handling procedures (e.g., blind drops).
* Transport bank to/from assigned workstation, following security procedures.
* Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
* Process all payment methods in accordance with Accounting procedures and policies.

Wine/Sommelier


* Issue, open, and serve w

Bartender - Johannesburg Marriott Hotel Melrose Arch

About the Role Our client is seeking an engaging and efficient Hotel Front Desk Agent to be the first point of contact for guests at their property in Richards Bay . You will be responsible for managing check-ins and check-outs, handling guest inquiries, and providing information about hotel services and local attractions. This role is critical in creating a positive first impression and ensuring guests have a comfortable and enjoyable stay. The ideal candidate is personable, organized, and ded…

Hotel Front Desk Agent

Every great hotel stay begins with a warm welcome and a confident smile. At The President Hotel, our front desk is where first impressions are made and guest relationships begin. As we continue our journey toward luxury, we’re looking for an experienced Hotel Receptionist to deliver exceptional service and keep our busy Front Office running smoothly. If you’re confident using OPERA PMS, enjoy working with people and thrive in a busy hotel environment, this opportunity is for you. Minimum Requir…

Hotel Receptionist (Hotel Exp Essential)

Full-Time | Hotel Sales Environment Spectrum Collection is looking for a confident and results-driven Hotel Sales Executive to help grow hotel revenue through accommodation, conference, events, food and beverage, corporate and group sales. If you’re passionate about hospitality, skilled in building client relationships, and confident in securing new business, this could be the role for you! 2–3 years’ hotel or hospitality sales experience Valid driver’s licence and reliable transport Strong sal…

HOTEL SALES EXECUTIVE

We’re Hiring: Hotel IT Support Technician – Cape Town

**Please note: Only candidates currently residing in Cape Town will be considered**

Are you an experienced IT technician who enjoys working hands\-on with IT systems? In this role, you’ll provide day\-to\-day IT support at a leading hotel in Cape Town.

Your responsibilities include:

* Troubleshoot IT issues for hotel team and guests
* Supporting PBX, CCTV, IPTV, audio\-visual \& video conferencing systems
* Installing, configuring, and supporting hardware, software and network components
* Performing routine system checks and basic repairs

What we’re looking for:

* 3 \- 5 years of IT support experience (hospitality experience a plus)
* Practical experience with servers, desktops \& networking in a support environment
* Familiarity with PBX, CCTV, IPTV, audio\-visual and video conferencing
* Hands\-on troubleshooting and excellent customer service skills
* A proactive, customer\- and guest\-focused mindset
* Relevant IT Diploma / Certifications (CompTIA, MCSE, networking fundamentals or similar)
* **Own and reliable transport**

This role involves shift work (with alternating weekends off) and requires someone dependable, adaptable, and committed to high\-quality IT support

Application Question(s):

* Do you have your own and reliable vehicle?

License/Certification:

* driver's license (Required)

Location:

* Cape Town, Western Cape (Required)

Work Location: In person

Hotel IT Support Technician

### **Job Advert Summary**


Experienced and detail\-oriented Administrative Stock Controller skilled in managing office operations and supporting health \& safety functions. Proficient in co\-ordinating administrative procedures, maintaining SHEQ records, preparing reports, and ensuring compliance with OHS regulations. Known for strong organizational skills, effective communication, and the ability to multitask in fast\-paced environments. Experienced in HSE reporting, training coordination, and audit facilitation

### **Minimum Requirements**


Matric / Grade 12 certificate (Compulsory)  

Proven experience as an Administrative Officer, Admin Assistant, or similar roleKnowledge of stock handling  

Knowledge of office management systems and procedures  

Basic accounting knowledge  

Familiarity with HR and procurement processes  

Basic understanding of OHS Act (if involved in safety documentation)  

Multitasking ability in a fast\-paced environment  

Strong organizational and time\-management skillsExcellent verbal and written communication skills  

Proficiency in MS Office (Word, Excel, PowerPoint, Outlook and Teams)  

Ability to work independently and handle confidential information  

Office Administration \& Executive Support  

Workplace Safety Compliance



Incident Reporting \& Risk Assessment Training



Scheduling \& Recordkeeping  

Smartsheet’s  

Operate office equipment like printers, scanners, and copiers  

SHE Representative or Basic Health \& Safety Training  

Administrative or Office Management certifications

### **Duties \& Responsibilities**


Maintain and organize office systems, files, and records (digital and physical)  

Prepare and edit documents and reports  

Coordinate with other departments and external vendors  

Maintain filing systems, both electronic and physical  

Assist in onboarding new employees and maintaining HR records  

Support finance department with petty cash, invoices, and basic bookkeeping  

Liaise with suppliers, service providers, and clients as needed  

Support audit processes and ensure documentation is up to date  

Travel Arrangements: Booking travel arrangements for staff, including flights, hotels, and transportation.



Investigate stock difference and provide feedback on status on what was handed over to Technician and Schedulers.



Receive, log and verify all units coming in from Suppliers.



Maintain an accurate 99\-100%, real\-time inventory of all stock on hand.



Coordinate unit handover to the InstallerNet’s Operations/Scheduling team.



Serve as the first point of contact for stock\-related queries between both Suppliers and InstallerNet.



Track or follow\-up on missing or lost units.



Be able to clearly receive, log and transfer stock.



Performing regular inventory audits.



Able to solve problems and implement solutions to deliver positive business outcomes.



Monthly KPI reporting, weekly and monthly report to InstallerNet Team.

Administrative Stock Controller

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!


**WHY WORK FOR US?**


Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don’t manage managers, we are all simply doers.


Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don’t need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined


**Description:**


The Kitchen Sculler is responsible for ensuring that the kitchen is clean, well\-maintained and organized at all times. He/she will maintain a proper level of clean inventory with a high standard of cleanliness according to the Hygiene Standard and in line with general Health and Safety practices, as per The Capital Hotel Group Policy


**Minimum** **Requirements:**


* Matric
* Hands on Problem Solving approach and the ability to remain calm under pressure
* Ability to work as part of a team, as well as independently
* Ability to run with multiple tasks/jobs
* Honest and trustworthy beyond approach
* Great attention to detail
* Presentable and well spoken
* Team Player who leads by example
* Proactive in approach
* Interpersonal skills
* Ability to work shifts


Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the city where the Hotel is located.

Kitchen Sculler

**Additional Information**  

**Job Number**26132737  

**Job Category**Food and Beverage \& Culinary  

**Location**14 Palm Boulevard, Umhlanga Rocks, Durban 4320, South Africa  

**Schedule**Full Time  

**Located Remotely?**N  

**Position Type** Non\-Management  

**POSITION SUMMARY**

  



Our jobs aren’t just about mixing drinks. Instead, we want to build an experience that is memorable and unique. Our bartenders have the basics down, but are constantly on the look\-out for new trends, micro\-local offerings, and guests’ evolving needs. They are not just a beverage enthusiast, but also the host of the space. Their role goes beyond the bar itself to take ownership of guest service more broadly and do what needs to be done. Bartenders will use their knowledge and expertise to make the bar look and function flawlessly. They will build relationships with others across the hotel and in the community, to anticipate and deliver on our guests’ needs. They should be passionate about the guest service experience, but also have an eye for detail – from the money that moves through their hands, to the information they provide to guests, to the quality of their drinks.

  



No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, protecting company assets, maintaining confidentiality, and ensuring your uniform and personal appearance are professional. Bartenders will be on their feet and moving around (stand, sit, or walk for an extended period of time) and taking a hands\-on approach to their work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Bartenders – to get it right for our guests and our business each and every time.

  



PREFERRED QUALIFICATION


Education: High school diploma or G.E.D. equivalent.


Related Work Experience: At least 1 year of related work experience.


Supervisory Experience: No supervisory experience.


License or Certification: None

  



*At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non\-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.*


Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the ‘Coolest Hotel Brand in South Africa’, join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.

Lifestyle Bartender_SA

**Job no:** 533075
  

**Brand:** Luxury Travel Collection
  

**Work type:** Full time
  

**Location:** Johannesburg
  

**Categories:** Sales and Customer Service  

  

**Love travel. Love great conversations. Love the thrill of closing a sale.**

**Sound like you?**


At Flight Centre, our Travel Consultants in the **Luxury Team** spend their days having meaningful customer conversations, converting enquiries into bookings, and working toward clear sales targets while earning commission on every sale. You will work in a fast\-paced, customer\-facing retail environment where personality, performance, and customer experience all matter.


This role is rewarding, but it’s not easy \- especially in your first few months. You will be learning multiple systems, navigating a wide range of products, and managing high\-volume customer conversations, all while building confidence in a dynamic retail environment.


At Flight Centre, we believe great travel experiences are built through human connection. Technology can book trips, people make them memorable. This isn’t point\-and\-click booking. It’s about understanding what really matters to customers, thinking creatively, and bringing genuine value to every conversation.


To learn more about Flight Centre please click HERE


**About the Opportunity**


As a Luxury Travel Consultant, you will work full time, on site at our Head Office in Joburg, Monday to Friday. This is a target\-driven sales role where success is measured through KPIs, revenue, conversion, and customer satisfaction.


You will take ownership of the customer journey from first enquiry through to booking and follow\-up, selling complete travel solutions \- not just flights.

  

**What You Will Be Doing**


* Convert customer enquiries into confirmed bookings through consultative sales conversations
* Work toward individual KPIs and sales targets, earning commission on every sale
* Sell end\-to\-end travel solutions including flights, accommodation, tours, cruises, car hire, transfers, and travel insurance
* Build a loyal base of new and repeat customers — from simple domestic trips to complex international holidays
* Manage multiple customers and communication channels at once (in\-store, phone, email) in a fast\-paced retail environment
* Use booking systems and supplier tools to quote, upsell, book, and follow up accurately and efficiently

  

**What Success Looks Like in This Role**


* You enjoy working toward targets and are motivated by results and commission
* You are confident asking for the booking and closing the sale
* You balance great customer experience with delivering results
* You stay organized, resilient, and positive when things get busy

  

**What We’re Looking For**


* Minimum 4 years’ experience in a customer\-facing, target\-driven sales role, with a proven track record of meeting or exceeding targets and upselling products or services
* Strong communication skills and confidence selling in person and over the phone
* High attention to detail and strong computer skills, with confidence using multiple, complex systems
* International travel experience
* Matric
* Availability to work full\-time hours, including weekends and public holidays

  

**What You’ll Get in Return**


* Competitive base salary plus uncapped commission
* Clear performance metrics and transparent earning potential
* Career progression opportunities across Flight Centre’s global brands
* Industry travel discounts and opportunities to experience the products you sell
* A performance\-driven team environment that celebrates results and development

  

**Work Perks! – What’s in It for You**


FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder.


* **Have fun:** At the heart of everything we do at Flight Centre is a desire to have fun.
* **Reward \& Recognition:** Celebrate success at our regular Buzz Nights and at the annual Global Gathering.
* **Use your smarts:** Our people use their quick thinking, expertise, and tenacity to always figure things out.
* **Love for travel:** We were founded by people who wanted to travel \- and that passion shows.
* **Personal connections:** We are a big business founded on personal relationships.
* **Diversity, Equity \& Inclusion:** Commitment to diversity, equity, and inclusion through initiatives like Diversity Day, Employee Resource Groups, DEI education initiatives, and equitable recruitment practices.
* **A career, not a job:** Genuine opportunities to grow and evolve.
* **We back our people all the way:** Strong commitment to professional and personal development.
* **Giving Back:** Through our Corporate Social Responsibility program and 1 paid Volunteer Day per year.

  

**Benefits Include**


* Generous paid time off policy
* Travel perks/discounts
* Health \& Wellness Programs and Employee Financial Wellness Services
* National/International Award Nights and Conferences
* Employee Share Plan – Ability to purchase company stock on the Australian Stock Exchange (subject to terms and conditions)
* Global career opportunities across our network of brands and businesses


\#LI\-LP1\#FCB\#LI\-Onsite


**Applications close:** 19 Oct 2026 South Africa Standard Time

RSA - FC Luxury Team - Travel Consultant

**Additional Information**  

**Job Number**26132462  

**Job Category**Rooms \& Guest Services Operations  

**Location**Liesbeek Avenue off Liesbeek Parkway, Cape Town 7925, South Africa  

**Schedule**Full Time  

**Located Remotely?**N  

**Position Type** Non\-Management  

**POSITION SUMMARY**


Our jobs aren’t just about giving guests a smooth check\-in and check\-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.


No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.  



**CRITICAL TASKS**


**Guest Relations**


* Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
* Address guests' service needs in a professional, positive, and timely manner.
* Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
* Assist other employees to ensure proper coverage and prompt guest service.
* Engage guests in conversation regarding their stay, property services, and area attractions/offerings, including social media where appropriate.
* Thank guests with genuine appreciation and provide a fond farewell.
* Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
* Stay up\-to\-date on the local area so that you are prepared to provide specific recommendations for guests.
* Communicate recommendations in a way that builds excitement and interest among guests and associates.
* Perform other reasonable duties as requested.

**Guest Services**


* Arrange transportation (e.g., taxi cab, shuttle bus) for guests/residents/visitors, and record advance transportation request as needed.
* Contact appropriate individual or department (e.g., Guest Arrival, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
* Follow up with guests to ensure their requests or problems have been met to their satisfaction.
* Manage access to technological devices within public spaces (e.g., television, remote control, computer, Internet, games, etc.) and provide basic troubleshooting assistance or refer to appropriate individual or department (e.g., Engineering, Security/Loss Prevention) as necessary.
* Handle sensitive issues with guests with tact, respect, diplomacy, and confidentiality.

**Policies and Procedures**


* Ensure uniform, nametags, and personal appearance are clean, hygienic and professional.
* Follow company and department policies and procedures.
* Perform other reasonable job duties as requested by Supervisors.
* Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
* Protect the privacy and security of guests and coworkers.

**Quality Assurance/Quality Improvement**


* Comply with quality assurance expectations and standards.

**Safety and Security**


* Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
* Maintain awareness of undesirable persons on property premises.
* Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
* Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.

**CTRITICAL COMPETENCIES**


**Analytical Skills**


* Learning
* Decision\-Making
* Problem Solving
* Computer Skills
* Basic Mathematics

**Interpersonal Skills**


* Customer Service Orientation
* Interpersonal Skills
* Team Work
* Diversity Relations

**Communications**


* English Language Proficiency
* Communication
* Listening
* Applied Reading
* Writing

**Personal Attributes**


* Integrity
* Dependability
* Positive Demeanor
* Presentation
* Adaptability/Flexibility
* Stress Tolerance
* Initiative

**Organization**


* Multi\-Tasking
* Time Management

**PREFERRED QUALIFICATIONS**


**Education**


* Higher Education, Diploma or equivalent

**Related Work Experience**


* No related work experience is required

**Supervisory Experience**


* No supervisory experience is required

**VIP/Concierge Services**


* Gather, summarize, and utilize information about the property and the surrounding area amenities, including special events and activities.
* Respond to guest requests for special arrangements or services (e.g., transportation, religious services, babysitting, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers.

**Check\-in/Check\-out**


* Keep track of changes in room status (e.g., early check\-out, late check\-out, room transfer, unexpected stay over) for Housekeeping.
* Organize and coordinate check\-in/pre\-registration procedures for arriving groups.
* Process all check\-outs including express check\-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay.
* Process all guest check\-ins by confirming reservations in computer system (e.g., Fidelio, PMS, FOSSE, OPERA), verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.
* Secure valid form of payment (e.g., credit card, cash) prior to issuing room key.
* Sell a room/accommodation to guests without reservations based on availability.
* Verify and adjust billing for guests.

**Cash Handling**


* Process all payment types such as room charges, cash, checks, debit, or credit.
* Process adjustment vouchers, paid\-outs, correction vouchers, and miscellaneous charges.
* Count bank at end of shift and secure bank.
* Balance and drop receipts according to Accounting specifications.
* Obtain manual authorizations and follow all Accounting procedures when computer system is down.
* Count bank at the beginning of shift to ensure that amounts are correct and that there is adequate change.
* Follow the requirements and tasks as defined in EMEA Front Desk Cashiering SOP.
* Comply with the requirements of the Marriott Cashiering Responsibilities/Petty Cash Fund and Cashier Overage/Shortage SOPs.

**Reports/Recordkeeping**


* Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
* Run credit card authorization report and check for discrepancies.
* Review shift logs/daily memo books and document pertinent information in logbooks in the absence of a departmental Supervisor.
* Print contingency lists to have a record of all guests in case of emergency.

**Communications**


* Provides assistance to coworkers, ensuring they understand their tasks.
* Speak to guests and co\-workers using clear, appropriate and professional language.
* Instruct guests on how to access the internet (e.g., dial\-up, broadband, wireless).
* Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smil

Guest Experience Expert - Protea Hotel Cape Town Mowbray

**Additional Information**  

**Job Number**26132470  

**Job Category**Food and Beverage \& Culinary  

**Location**Corner Corlette Drive and Rudd Road, Illovo 2196, South Africa  

**Schedule**Full Time  

**Located Remotely?**N  

**Position Type** Non\-Management  

**POSITION SUMMARY**

  



Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.

  



No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands\-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.

  



PREFERRED QUALIFICATIONS


Education: High school diploma or G.E.D. equivalent.


Related Work Experience: Less than 1 year related work experience.


Supervisory Experience: No supervisory experience.


License or Certification: None

  



*At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non\-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.*


Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the ‘Coolest Hotel Brand in South Africa’, join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.

F&B Service Expert_SA

Faircape Restaurant and Catering, part of Faircape Life Retirement Villages, operates across six premier retirement villages in the Western Cape, providing exceptional dining experiences to village residents and patients in our onsite healthcare centres.


We are looking for a friendly, professional and service\-driven **Part\-Time Bartender / Waiter** to join our team at **Onrus Manor in Hermanus**.


This is a **permanent part\-time position** offering **approximately 12 rostered shifts per month**, making it ideal for someone looking for flexible working hours while delivering exceptional customer service in a high\-quality hospitality environment.

**Preference will be given to candidates residing in the Hermanus area.**

**Duties include, but are not limited to, the following:**
----------------------------------------------------------

* Change table linen as required and ensure dirty or damaged linen is exchanged for clean, usable items.
* Clean and refill cruet and condiment sets.
* Set tables according to company standards, ensuring all items are clean, undamaged and presented to a high standard.
* Maintain designated dining and bar areas in accordance with required hygiene standards.
* Prepare and serve alcoholic and non\-alcoholic beverages.
* Provide professional wine service to residents and guests.
* Serve food and beverages efficiently, professionally and courteously.
* Develop a thorough knowledge of the menu to confidently recommend and explain menu items.
* Deliver exceptional customer service while accommodating resident requests.
* Handle customer queries and complaints professionally and escalate concerns to the Manager where necessary.
* Assist with daily, weekly and monthly stock counts, reporting shortages, variances and breakages.
* Restock and replenish bar supplies to ensure uninterrupted service.
* Ensure accurate billing of orders and report any discrepancies to the Manager.
* Maintain excellent personal hygiene and professional grooming standards.
* Assist with private functions and special events outside of normal working hours when required.

**Experience and Knowledge**
----------------------------

* Previous experience as both a Waiter and Bartender is essential.
* Barista experience will be advantageous.
* Knowledge of serving etiquette and basic wine service.
* Previous experience within a restaurant, hotel, retirement village or hospitality environment will be advantageous.

**Skills and Attributes**
-------------------------

* Excellent interpersonal and communication skills.
* Strong customer service focus with a warm and professional approach.
* Demonstrates a strong sense of urgency.
* Ability to work effectively within a team.
* Takes pride in delivering exceptional service and maintaining high standards.
* Well presented, reliable and professional.
* Able to remain calm under pressure in a busy environment.

**Specific Requirements**
-------------------------


Applicants must have:

* A clear health record.
* A clear criminal record.
* A clear credit record.
* Contactable references.

**Working Hours**
-----------------

* Approximately **12 rostered shifts per month**.
* Shifts are generally **4 hours in duration**.
* The roster includes weekdays, weekends and public holidays as operationally required.

**Salary and Benefits**
-----------------------

* Competitive salary.
* Sundays are remunerated at **time and a half**.
* Public holidays are remunerated at **double time**.
* **Quarterly performance bonuses** based on individual and company performance.

**Your application will only be considered once you have completed the following:**
-----------------------------------------------------------------------------------

* Complete the **one\-way online interview**. A link will automatically be sent once your online application has been submitted. The interview may be completed at your convenience.
* Submit **written references**. Applications received without written references will unfortunately not be considered.


Should you not receive a response within **2 weeks** of applying, please consider your application unsuccessful.

Barman/Waiter - Part Time

Purpose of the role : To serve as a key guest-facing leader, overseeing Reception operations during assigned shifts, guiding the team, and ensuring all service, administrative, and financial procedures consistently meet luxury 5-star standards. Responsibilities include but are not limited to : Take responsibility for the smooth operation of Reception, acting as the senior point of contact in the Front Office Manager's absence Manage check-ins, check-outs, guest accounts, and golf-related transa…

5-Star Hotel : Head Receptionist

**Additional Information**
**Job Number** 
 26132462
   

  

**Job Category** 
 Rooms \& Guest Services Operations
   

  

**Location** 
 Liesbeek Avenue off Liesbeek Parkway, Cape Town 7925, South AfricaVIEW ON MAP
   

  

**Schedule** 
 Full Time
   

  

**Located Remotely?** 
 N
   

  

**Position Type** 
 Non\-Management
   

  

**Position Summary**
 Our jobs aren’t just about giving guests a smooth check\-in and check\-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
   

  

 No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.
   

  

**CRITICAL TASKS**
**Guest Relations**
* Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
* Address guests' service needs in a professional, positive, and timely manner.
* Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
* Assist other employees to ensure proper coverage and prompt guest service.
* Engage guests in conversation regarding their stay, property services, and area attractions/offerings, including social media where appropriate.
* Thank guests with genuine appreciation and provide a fond farewell.
* Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
* Stay up\-to\-date on the local area so that you are prepared to provide specific recommendations for guests.
* Communicate recommendations in a way that builds excitement and interest among guests and associates.
* Perform other reasonable duties as requested.


**Guest Services**
* Arrange transportation (e.g., taxi cab, shuttle bus) for guests/residents/visitors, and record advance transportation request as needed.
* Contact appropriate individual or department (e.g., Guest Arrival, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
* Follow up with guests to ensure their requests or problems have been met to their satisfaction.
* Manage access to technological devices within public spaces (e.g., television, remote control, computer, Internet, games, etc.) and provide basic troubleshooting assistance or refer to appropriate individual or department (e.g., Engineering, Security/Loss Prevention) as necessary.
* Handle sensitive issues with guests with tact, respect, diplomacy, and confidentiality.


**Policies and Procedures**
* Ensure uniform, nametags, and personal appearance are clean, hygienic and professional.
* Follow company and department policies and procedures.
* Perform other reasonable job duties as requested by Supervisors.
* Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
* Protect the privacy and security of guests and coworkers.


**Quality Assurance/Quality Improvement**
* Comply with quality assurance expectations and standards.


**Safety and Security**
* Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
* Maintain awareness of undesirable persons on property premises.
* Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
* Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.


**CTRITICAL COMPETENCIES**
**Analytical Skills**
* Learning
* Decision\-Making
* Problem Solving
* Computer Skills
* Basic Mathematics


**Interpersonal Skills**
* Customer Service Orientation
* Interpersonal Skills
* Team Work
* Diversity Relations


**Communications**
* English Language Proficiency
* Communication
* Listening
* Applied Reading
* Writing


**Personal Attributes**
* Integrity
* Dependability
* Positive Demeanor
* Presentation
* Adaptability/Flexibility
* Stress Tolerance
* Initiative


**Organization**
* Multi\-Tasking
* Time Management


**Preferred Qualifications**
**Education**
* Higher Education, Diploma or equivalent


**Related Work Experience**
* No related work experience is required


**Supervisory Experience**
* No supervisory experience is required


**VIP/Concierge Services**
* Gather, summarize, and utilize information about the property and the surrounding area amenities, including special events and activities.
* Respond to guest requests for special arrangements or services (e.g., transportation, religious services, babysitting, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers.


**Check\-in/Check\-out**
* Keep track of changes in room status (e.g., early check\-out, late check\-out, room transfer, unexpected stay over) for Housekeeping.
* Organize and coordinate check\-in/pre\-registration procedures for arriving groups.
* Process all check\-outs including express check\-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay.
* Process all guest check\-ins by confirming reservations in computer system (e.g., Fidelio, PMS, FOSSE, OPERA), verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.
* Secure valid form of payment (e.g., credit card, cash) prior to issuing room key.
* Sell a room/accommodation to guests without reservations based on availability.
* Verify and adjust billing for guests.


**Cash Handling**
* Process all payment types such as room charges, cash, checks, debit, or credit.
* Process adjustment vouchers, paid\-outs, correction vouchers, and miscellaneous charges.
* Count bank at end of shift and secure bank.
* Balance and drop receipts according to Accounting specifications.
* Obtain manual authorizations and follow all Accounting procedures when computer system is down.
* Count bank at the beginning of shift to ensure that amounts are correct and that there is adequate change.
* Follow the requirements and tasks as defined in EMEA Front Desk Cashiering SOP.
* Comply with the requirements of the Marriott Cashiering Responsibilities/Petty Cash Fund and Cashier Overage/Shortage SOPs.


**Reports/Recordkeeping**
* Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
* Run credit card authorization report and check for discrepancies.
* Review shift logs/daily memo books and document pertinent information in logbooks in the absence of a departmental Supervisor.
* Print contingency lists to have a record of all guests in case of emergency.


**Communications**
* Provides assistance to coworkers, ensuring they understand their tasks.
* Speak to guests and co\-workers using clear, appropriate and professional language.
* Instruct guests on how to access the internet (e.g., dial\-up, broadband, wireless).
* Answer telephones using appropriate etiquette including answering 

**Housekeeping Attendant**


Babylonstoren is seeking a dedicated and detail\-oriented Housekeeping Attendant to join our team. The successful candidate will be responsible for maintaining high standards of cleanliness, hygiene, and presentation in guest rooms, public areas, and other facilities. This role requires efficiency, attention to detail, and a commitment to delivering exceptional service and creating a welcoming environment for guests.


### **Key Responsibilities**


* Clean guest rooms, bathrooms, offices, and public areas according to established standards.

* Dust, vacuum, sweep, mop, and sanitize surfaces.
* Make beds and replace linen and towels as required.
* Replenish guest amenities and consumable supplies.
* Remove waste and ensure bins are emptied regularly.

### **Qualifications and Requirements**


* Grade 10 or Grade 12 (Matric) qualification will be advantageous.
* Previous housekeeping or cleaning experience is beneficial but not always essential.
* Basic knowledge of cleaning methods and equipment.
* Good communication skills.
* Ability to work independently and as part of a team.
* Good physical health and the ability to stand and walk for extended periods.

### **Key Skills**


* Attention to detail
* Reliability and punctuality
* Time management
* Teamwork
* Guest service orientation
* Cleanliness and organization
* Responsibility and integrity

Housekeeping Attendant

To be discussed during interview stage

**JOB SUMMARY:**

**RESERVATIONS MANAGER**
========================

To manage and oversee the hotel's reservations function,ensuring efficient booking processes,optimal room inventory management,revenue maximization,and exceptional customer service. The Reservations Manager is responsible for leading the reservations team,maintaining booking accuracy,and collaborating with various departments to achieve hotel occupancy and revenue targets.

**MINIMUM REQUIREMENTS:**
-------------------------

* Grade 12 certificate; Diploma Hospitality/Tourism Management with Revenue Qualification as an added advantage
* Must have at least 3 – 5 years experience in a 4/5\* Hotel; with rooms focus,with at least 3 years as a Reservations Manager
* Knowledge of Revenue Management
* Proven ability to lead a team
* Computer literate with working knowledge of Microsoft Office Outlook,Word and Excel
* Highly presentable
* Solid English verbal and written communication skills
* Exposure and understanding of Hotel financials
* Able to work night shifts,weekends and holidays

**PERSONAL ATTRIBUTES:**
------------------------

* Detail\-oriented with strong numerical accuracy
* Reliable,self\-motivated,and able to work independently
* Trustworthy with high ethical standards
* Calm and composed under pressure
* Strong problem\-solving and decision\-making skills
* Confident leadership and supervisory ability
* Excellent communication and handover skills
* Guest\-focused with a professional demeanor
* Well\-organised with effective time\-management skills
* Adaptable and flexible to night shifts and operational demands

**Key Performance Objectives:**
-------------------------------

**To be a Red Carnation Hotel Ambassador by:**

* Actively living our company mission and values and striving to deliver on our promise of “No Request too Large; No Detail too Small” at all times
* Owning and practicing our “Top 12” Service Standards every day in every interpersonal encounter whether with guests,colleagues or suppliers
* Ensuring that you a familiar with,and adhere to,the Hotel’s code of conduct as set out in the Employee handbook
* Creatively seeking opportunities to surprise and delight our guests by actively listening to them and building positive relationships and emotional connections
* Working together with your manager and team to be as effective and productive as possible by accepting constructive feedback and embracing all training and development opportunities made available to you
* Being aware of the emergency evacuation,security and fire procedures of the Hotel and to be constantly vigilant of the health,safety and security aspects; and reporting any risks to the Health and Safety Chairperson and/or Security Manager
* To actively seize opportunities to minimise our carbon footprint by reducing wastage as much as possible without compromising on guest service standards
* To be happy in your work environment,to make constructive observations to improve working conditions and maintain a culture of teamwork and guest orientated service

**Reservations Management**

* Oversee all reservation activities for individual,group,and corporate bookings.
* Ensure reservations are processed accurately and efficiently.
* Monitor daily arrivals,departures,room availability,and occupancy levels.
* Manage room inventory across all distribution channels.
* Ensure reservation policies,procedures,and standards are consistently applied.
* Handle complex reservations,special requests,and VIP bookings.

**Revenue Optimization**

* Develop and implement revenue management strategies to achieve budgeted revenue targets.
* Optimize room rates and inventory controls to maximize RevPAR (Revenue per Available Room).
* Maximize room revenue and occupancy.
* Monitor booking pace,market trends,and demand patterns.
* Rate management and inventory controls.
* Identify opportunities to increase room sales and upselling initiatives.
* Ensure rate parity across all booking platforms.

**Forecasting and Budgeting**

* Prepare daily,weekly,monthly,and annual revenue forecasts.
* Support the annual budgeting process by providing market and business insights.
* Monitor forecast accuracy and adjust strategies accordingly.
* Produce demand forecasts for transient,group,corporate,and leisure segments.
* Analyze future booking trends and business mix.

**System Administration:**

* Manage and maintain the Property Management System (PMS) and Central Reservation System (CRS).
* Ensure accurate reservation records and guest profiles.
* Generate and analyse reservation reports and forecasts.
* Monitor online travel agency (OTA) extranets and booking platforms.
* Ensure daily,weekly,and monthly reporting requirements are completed accurately

 **Interdepartmental Collaboration**

* E Liaise closely with Front Office,Sales,Revenue,Housekeeping,and Finance teams.
* Support group and event bookings in conjunction with Sales and Events departments.
* Ensure smooth communication regarding occupancy,VIP arrivals,and special requirements.

**Customer Service:**

* Ensure prompt and professional handling of guest inquiries.
* Address and resolve guest complaints related to reservations.
* Maintain high standards of communication with guests,travel agents,and corporate clients.
* Ensure all guest requests and preferences are captured and communicated appropriately

**Team Leadership**

* Supervise,coach,and develop the Reservations Team.
* Conduct performance reviews and provide ongoing feedback.
* Train team members on reservation systems,service standards,and sales techniques.
* Prepare schedules and ensure adequate staffing levels.
* Foster a positive and high\-performance working environment.

**Compliance and Quality Assurance**

* Ensure compliance with company policies and data protection requirements.
* Maintain confidentiality of guest and company information.
* Adhere to health,safety,and hotel operating procedures.
* Participate in audits and quality assurance initiatives.

**Financials**

* Monitor departmental budgets,payroll costs,and productivity.
* Analyse financial reports i.e. P\&L
* Identify opportunities to improve revenue,efficiency,and guest satisfaction.
* Prepare operational reports for senior management.

Reservations Manager

**Additional Information**  

**Job Number**26132769  

**Job Category**Reservations  

**Location**64 New Church Street, Tamboerskloof, Cape Town 8018, South Africa  

**Schedule**Full Time  

**Located Remotely?**N  

**Position Type** Non\-Management  

**POSITION SUMMARY**


Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups. Set\-up proper billing accounts according to accounting policies.


Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.  



**CRITICAL TASKS**


**Policies and Procedures**


* Maintain confidentiality of proprietary materials and information.
* Protect the privacy and security of guests and coworkers.
* Follow company and department policies and procedures.
* Perform other reasonable job duties as requested by Supervisors.

**Guest Relations**


* Address guests' service needs in a professional, positive, and timely manner.
* Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
* Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
* Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
* Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
* Assist other employees to ensure proper coverage and prompt guest service.
* Thank guests with genuine appreciation and provide a fond farewell.

**Communication**


* Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
* Speak to guests and co\-workers using clear, appropriate and professional language.
* Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
* Talk with and listen to other employees to effectively exchange information.

  

**Working with Others**


* Support all co\-workers and treat them with dignity and respect.
* Develop and maintain positive and productive working relationships with other employees and departments.
* Partner with and assist others to promote an environment of teamwork and achieve common goals.
* Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

**Quality Assurance/Quality Improvement**


* Comply with quality assurance expectations and standards.

**Physical Tasks**


* Enter and locate work\-related information using computers and/or point of sale systems.
* Read and visually verify information in a variety of formats (e.g., small print).
* Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

**Reservation Services**


* Accommodate and document special requests in an accurate and efficient manner.
* Verify all reservation information with callers to ensure accuracy.
* Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers.
* Explain guarantee and cancellation policies to callers.
* Answer guest questions about property facilities/services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events).
* Describe room accommodations and benefit feature sale amenities to guests.
* Communicate information regarding designated VIP reservations, including VIP name, company, and title to upper\-level management.
* Determine the most appropriate room type to meet guest requirements and maximize room rates.
* Identify repeat guests using appropriate codes.
* Use sales techniques when assisting guests in making reservations, including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days.
* Identify guest reservation needs by asking open\-ended questions to obtain all necessary information, including enrollment in Marriott Rewards program.

**Reservation Processing**


* Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
* Verify availability of room type, rate, and occupancy before confirming any reservations.
* Input and access data in reservation system by entering correct information into proper fields, including Marriott Rewards number, and asking for travel agency IATA and FIT numbers (i.e., flags, comments, guest messages).
* Inform guests of rules and regulations regarding qualifying rates (e.g., government and special corporate rates and discounts).
* Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.

**Inventory/Rooms Control**


* Oversee accuracy of room blocks and reservations.
* Respond to any challenges found for accommodating rooming requests by communicating with guest or group contact, Sales Department, or Front Desk.

**Reservation Billing**


* Set\-up proper billing accounts (i.e., share\-with, room/tax/incidentals, tax exempt, direct/special billing, group bookings) according to accounting policies.

**Analytical Skills**


* Computer Skills
* Learning

**Interpersonal Skills**


* Customer Service Orientation
* Teamwork
* Interpersonal Skills

**Communications**


* Telephone Etiquette Skills
* English Language Proficiency
* Listening
* Communication
* Applied Reading
* Writing

**Personal Attributes**


* Integrity
* Dependability
* Positive Demeanor

**Organization**


* Detail Orientation
* Time Management
* Multi\-Tasking

**Sales**


Typing  

* 

Reservation Sales Agent - Protea Hotel Fire & Ice! Cape Town

Experience the energy of Mercure Randburg , a sophisticated 3-star hotel at the city’s vibrant centre. With stylish accommodation, contemporary dining, and a strong reputation for delivering premium guest experiences, the hotel attracts a diverse mix of corporate and leisure travellers, creating a dynamic and fast-paced environment. Joining our team means being part of a globally recognised brand where no two days are the same. You’ll have the opportunity to build meaningful client relationship…

Hotel Accounts Clerk

**Boutique Hotel Manager – Bushbuckridge, Mpumalanga**  
For a boutique hotel in Bushbuckridge, I recommend appointing an experienced Hotel Operations Manager who can oversee accommodation, guest services, housekeeping, restaurant operations, events, staff performance and financial controls.  
For a 16\-room boutique hotel with a restaurant, spa and conference facilities, the manager should ideally have at least 5 years of hospitality management experience, including 2 years in a supervisory or management position.  
The position should cover:

* Daily hotel operations and guest satisfaction.
* Room occupancy, bookings and revenue management.
* Restaurant, bar, kitchen and conference operations.
* Staff rosters, discipline, training and performance.
* Stock control, procurement, cash\-ups and financial reporting.
* Marketing, sales and corporate bookings.
* Maintenance, hygiene, safety and quality standards.
* **remuneration**
* NegotiatedEmail.to patriciac@serurubelehotel.co.za

Pay: R14 000,00 \- R20 000,00 per month

Work Location: In person

Hotel facility manager

Are you a restaurant manager, hospitality ops manager or former owner\-operator ready to move into sales? Tradeflow is hiring in Cape Town and Gauteng.

**About us**  
Tradeflow helps restaurants, hotels and bars order from suppliers, receive deliveries and capture supplier invoices digitally, without replacing their POS. Suppliers use our portal to receive orders and get paid. Over R50 million in supplier orders has moved through the platform.

**The role**  
You'll travel to restaurants, hotels, bars and supplier offices across your region to meet owners, GMs, ops managers and supplier decision makers. After a few days of training, you'll run free trials, close 12\-month software agreements with single sites on your own, sign supplier partnerships, and get new sites live on invoice capture, ordering and the supplier portal.

**What you'll do**

* Book and run meetings with venue owners, GMs, ops and F\&B managers
* Demo the platform, run trials for independent restaurants, and close 12\-month software\-as\-a\-service agreements
* Sign supplier partnership agreements and onboard suppliers to our portal
* Set up new sites and support them until every supplier and product is integrated
* Look after your accounts: check\-ins, staff training, quick issue resolution
* Log every call, visit and next step in the CRM daily; report weekly

**What you need**

* Hospitality management experience: restaurant manager, GM, group ops manager or owner\-operator
* Demonstrable Experience with GAAP Point of Sale, Pilot POS or Oracle MICROS / Simphony (**strong advantage**)
* Valid driver's licence and your own reliable vehicle
* Your own laptop and smartphone with data
* Very comfortable with technology and quick to learn new software
* Disciplined with a CRM and with process: you log your activity every day
* Confident with decision makers; you can ask for the signature and discuss pricing structures.

**What we offer**

* From R10,000 base per month
* Uncapped commission: your first full month's fee for every site you sign, paid once it's been live for 60 days
* On\-target earnings up to R35,000 a month at 15 sites; up to R61,000 at 30
* A bonus for onboarding hospitality groups of more than 10 sites, for the right candidate and
* All work\-related expenses are covered: per\-km reimbursement at the SARS rate, plus cellphone and data allowance
* Full\-time: 6\-month fixed\-term probationary contract, then a 12\-month renewal subject to a performance review
* Full platform training and a direct line to the founder
* An early seat at a fast\-growing, 100% South African based , global hospitality\-tech business

**How to apply**  
Apply here by responding with your CV and a short note on the venues you've run and the POS systems you've used.

Shortlisted candidates will do a 10\-minute role\-play pitch.

Pay: R6 600,00 \- R65 000,00 per month

Education:

* Certificate (Required)

License/Certification:

* Drivers (Required)

Location:

* Cape Town, Western Cape (Required)

Work Location: Hybrid remote in Cape Town, Western Cape

Hospitality Sales Executive (Restaurants, Hotels & Bars)

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No Remote Hotel Concierge

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Hotel Receptionist

Join Race Coast Western Cape as Hospitality and Functions Coordinator (Fixed Term Contract) \- Support our events and clients

We are looking for a professional and organised Hospitality and Functions Coordinator (Fixed Term Contract) to join our dynamic Events and Commercial team.

The ideal incumbent will be client\-focused, detail\-driven and confident in supporting the events, administration and coordination of events opportunities across Race Coast Western Cape venues. This role requires someone who can manage enquiries, prepare proposals and quotations, coordinate site visits, maintain accurate records, support client follow\-ups and assist with the handover of confirmed major events to the delivery team.

The Hospitality and Functions Coordinator will work closely with Managers, Major Events, Hospitality, Food \& Beverage, Marketing, Finance, Operations, Security and venue teams.

What You'll Do

Client \& Event Support

* Assist with handling client enquiries, meetings, and site visits.
* Support the collection and confirmation of event requirements, timelines, and expectations.
* Maintain professional and timely communication with clients.
* Assist with follow\-ups and client correspondence throughout the event lifecycle.

Event Documentation \& Administration

* Prepare and update quotations, booking forms, and event documentation.
* Develop function sheets, floor plans, guest lists, nametags, menus, and event briefs.
* Ensure all documentation is accurate, up to date, and distributed to relevant stakeholders.
* Maintain organised and audit\-ready event files and booking records.

Event Planning \& Coordination

* Coordinate venue setup requirements in line with approved plans.
* Track event deadlines, checklists, and outstanding information.
* Support the coordination of hospitality bookings, conferences, and race\-day events.
* Ensure all event details are captured and clearly communicated internally.

Internal \& Supplier Coordination

* Liaise with internal departments including Food \& Beverage, AV, Security, Cleaning, Maintenance, IT, and Operations.
* Coordinate supplier requirements, timelines, and deliverables.
* Ensure all departments are briefed accurately and timeously prior to events.

Operational Support

* Support on\-the\-day event delivery and assist with execution.
* Monitor setup accuracy and ensure it matches approved event plans.
* Assist with resolving queries or issues during event execution.

Post\-Event \& Continuous Improvement

* Capture post\-event feedback from clients and internal teams.
* Record improvement actions and lessons learned.
* Support post\-event administration and reporting processes.

Risk \& Compliance

* Identify and escalate risks, missing information, or potential issues proactively.
* Ensure compliance with event processes, timelines, and operational standards.

What You’ll Need 

* Grade 12 / Matric / NQF Level 4 equivalent qualification.
* Events / Hospitality / Business/ Marketing Management Qualification or Equivalent
* Two (2\) to four (4\) years’ experience in hospitality, conferences, functions, events, venue coordination or a similar role
* Experience in major events, race\-day events, corporate events, activations, hospitality, venue hire or conferencing will be advantageous.
* Strong client service and relationship management skills.
* Strong sales administration and follow\-up discipline.
* Good understanding of event logistics, venue requirements, hospitality, catering, AV, branding, staffing and operational planning.
* Strong attention to detail and accuracy in quotations, proposals, booking forms, client communication and event handover documentation.
* Computer literacy, including Microsoft Office, Excel, Outlook, PowerPoint and CRM or booking systems.
* Excellent written and verbal communication skills.
* Ability to manage multiple enquiries, deadlines, client follow\-ups and event details at the same time.
* Ability to work under pressure in a fast\-paced, event\-driven environment.
* Valid driver’s licence and own reliable vehicle, with the ability to travel between Race Coast venues, client meetings, site visits, networking events and off\-site activations as required.
* Ability to work flexible hours, including selected race days, weekends, client events, networking events and industry functions when required.
* Clear criminal record.

Pay: R12 000,00 \- R32 000,00 per month

Work Location: In person

Hospitality Jobs in South Africa - Page 8

Vacancies (page 8 of 8)