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**Job Purpose**


The Billing Specialist is responsible for preparing, reviewing and issuing accurate customer invoices and associated billing documentation within agreed timeframes. This role ensures that all billing activities are supported by valid contracts, customer instructions, pricing schedules and operational documentation.The Billing Specialist investigates billing discrepancies, maintains precise billing records, and collaborates closely with internal departments to resolve queries. This position supports revenue integrity, customer satisfaction, effective cash collection and accurate financial reporting.

**Key Responsibilities**

**Invoice Preparation and Processing**

* Issue customer invoices accurately and within agreed billing deadlines.
* Validate billing information against contracts, quotations, purchase orders, pricing schedules and supporting documentation.
* Verify quantities, rates, discounts, taxes and customer details prior to invoice processing.
* Process recurring, usage\-based, project\-based and ad hoc billing transactions efficiently.
* Assign invoices to the correct customer account and financial period.
* Maintain an accurate billing schedule and monitor forthcoming deadlines.
* Ensure all completed services or delivered products are billed promptly and appropriately.
* Identify unbilled transactions and escalate outstanding information to relevant stakeholders.

**Billing Verification and Quality Control**

* Conduct pre\-billing checks to ensure invoices are complete, accurate and well supported.
* Review customer master data, billing addresses, tax details, payment terms and contact information for accuracy.
* Verify compliance with customer\-specific billing requirements.
* Cross\-check billing data against operational, sales or service\-delivery records.
* Identify and rectify duplicate, incomplete or erroneous billing transactions prior to invoice issuance.
* Maintain comprehensive supporting documentation for invoices and adjustments.
* Assist with periodic billing audits and quality assurance reviews.

**Credit Notes and Billing Adjustments**

* Prepare credit notes, debit notes, re\-bills and invoice reversals based on authorised requests.
* Ensure all adjustment requests are supported by valid documentation and appropriate approvals.
* Maintain a detailed audit trail for all billing adjustments.
* Investigate root causes of billing errors and recommend preventative actions.
* Escalate high\-value, unusual or recurring adjustments to the Billing Manager.
* Monitor rejected or cancelled invoices and ensure timely corrective actions.
* Track credit note requests to ensure prompt processing.

**Customer Billing Queries**

* Respond promptly and professionally to customer enquiries regarding invoices, charges, supporting documents and account information.
* Investigate disputed invoices by reviewing contracts, pricing, service records and billing history.
* Provide customers with invoice copies, statements and relevant supporting documentation as required.
* Record, track and follow up on billing queries until fully resolved.
* Communicate clearly and courteously with customers and internal stakeholders.
* Escalate complex or unresolved disputes to the Billing Manager or Accounts Receivable team.
* Ensure query resolutions and agreed corrections are thoroughly documented.
* Support the Accounts Receivable team in resolving payment delays arising from billing issues.

**Customer Master Data Management**

* Capture and maintain accurate customer billing information within the financial or billing system.
* Process authorised amendments to customer addresses, contacts, tax details and billing instructions.
* Ensure all customer master data changes receive appropriate approval.
* Identify and resolve incomplete, duplicated or inaccurate customer records.
* Maintain confidentiality when handling sensitive customer and financial information.
* Support periodic customer master data reviews and cleansing initiatives.

**Billing Reconciliations**

* Reconcile billed transactions against contracts, operational records and source system data.
* Reconcile billing reports with the accounts receivable subledger.
* Identify discrepancies between services delivered and amounts invoiced.
* Investigate unbilled revenue, duplicate invoices and unmatched transactions.
* Prepare supporting billing schedules for month\-end reporting.
* Follow up on reconciling items to ensure timely resolution.
* Maintain accurate records of completed reconciliations.

**Month\-End Support**

* Complete billing activities in accordance with the month\-end timetable.
* Ensure all billing batches are processed prior to the financial cut\-off.
* Provide information relating to unbilled transactions and outstanding billing documentation.
* Assist with revenue completeness and cut\-off reviews.
* Prepare billing reports and supporting schedules as required.
* Support accounts receivable and general ledger reconciliations.
* Respond to billing\-related enquiries from Financial Accounting and auditors.
* Assist with year\-end financial and audit requirements.

**Reporting**

* Prepare daily, weekly and monthly billing reports.
* Report on invoice volumes, billing values, credit notes, adjustments and unbilled transactions.
* Monitor invoice processing and query resolution turnaround times.
* Highlight billing delays, documentation gaps and recurring errors.
* Provide explanations for significant billing movements and adjustments.
* Maintain billing trackers and performance dashboards.
* Escalate risks that may impact revenue recognition, cash collection or customer relationships.

**Process Improvement**

* Identify opportunities to streamline and standardise billing activities.
* Recommend improvements to reduce errors and manual processing.
* Assist with the development and maintenance of billing procedures.
* Participate in billing system testing, upgrades and implementation projects.
* Support automation of recurring invoices and billing controls.
* Conduct root cause analysis on recurring billing issues.
* Share process knowledge and provide billing guidance to colleagues.
* Maintain up\-to\-date process maps and standard operating procedures.

**Governance and Compliance**

* Adhere to the organisations billing policies, procedures and approval requirements.
* Comply with delegated authority limits and segregation\-of\-duty controls.
* Ensure all transactions are supported by valid and complete documentation.
* Maintain an accurate audit trail for invoices, credit notes and adjustments.
* Protect confidential customer, contractual and financial information.
* Report any suspected fraudulent, duplicate or unauthorised transactions.
* Support internal and external audit requests.
* Comply with applicable tax, privacy and record\-retention regulations.

**Minimum Qualifications**

* Matric / Grade 12\.
* Diploma, certificate or equivalent qualification in Accounting, Finance, Bookkeeping, Credit Management or Business Administration.
* A relevant degree or higher\-level financial qualification would be advantageous.
* Additional training in billing, accounts receivable or financial systems is beneficial.

**Experience**

* **3\-5 years experience** in billing, invoicing, accounts receivable or a related finance role.
* Experience processing high\-volume or complex customer billing.
* Familiarity with contracts, purchase orders and pricing schedules.
* Proven track record in resolving invoice disputes and customer billing queries.
* Experience preparing reconciliations and month\-end schedules.
* Proficient in ERP, accounting or billing systems.
* Exposure to customer portals and electronic invoicing is advantageous.
* Experience within the relevant industry is beneficial.

**Technical Knowledge and Skills**

* Comprehensive knowledge of billing and invoicing principles.
* Understanding of accounts receivable and order\-to\-cash processes.
* Ability to i

Billing Specialist

The successful candidate will be amongst other be expected to;

  


**Financial Management and Accounting**

  



Maintain accurate and up\-to\-date records of all assets owned by the organization; Track asset acquisitions, disposals, transfers, and depreciation/amortization; Prepare and analyse asset\-related financial statements, reports, and schedules; Prepare routine journal entries and ensure attachments of the relevant supporting documentation to ensure accuracy of trial balance; Perform regular reconciliations to ensure the accuracy and completeness of asset records; Collaborate with cross\-functional teams to verify the existence and condition of assets; Conduct physical asset audits to ensure alignment between recorded and actual asset quantities and conditions; Assist in the budgeting and forecasting processes related to asset acquisition and maintenance costs; Ensure compliance with accounting principles, regulations, and internal policies in asset\-related transactions and reporting; Support the preparation of financial statements and disclosures related to assets for internal and external stakeholders; Stay updated on relevant accounting standards and regulations related to assets, and ensure compliance in financial reporting.; Produce asset budget using the latest forecast information and compile consolidated budgets at consolidated and cost centre levels; Contribute towards the implementation and maintenance of adequate budget control procedures, including internal and external reports; Assist with the financial statement process through compiling relevant financial information and summarising the financial status in preparation of interim and quarterly financial statement; Provide support in the preparation of annual financial statements in accordance with the PFMA, and Generally Recognized Accounting Practice (GRAP); Perform asset management functions for BMA in consultation with the Senior Manager: Asset Management; Prepare and ensure the sign off of monthly fixed asset reconciliations; Assist with the physical verification of the fixed asset across all BMA offices; Ensure that fixed assets registry and insurance is timeously updated; Ensure effective and efficient management and usage of fixed assets; Stay updated on relevant accounting standards and regulations related to assets, and ensure compliance in financial reporting; Assist in the evaluation of asset\-related risks and recommend appropriate control measures. Coordinate the month\-end close and reporting.


**Risk and Compliance**

  

Assist in the establishment, maintenance and improvement of Standard Operating Procedures, policies, and guidelines relating to the Financial Accounting; Preparation of management reports, financial statements and other financial related reports and correspondence; Assist both internal and external auditors in execution of their audits and ensure all documents needed for the audit are provided and matters are resolved; Ensure financial procedures and process maps and internal controls are adhered too; Ensure policies are reviewed, developed and implemented in line with relevant legislature; Provide input into the business unit’s risk register in consultation with the Senior Manager; Asset Management; Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks; Maintain quality risk management standards in line with relevant requirements; Monitor changes in the regulatory environment and ensure that appropriate operational controls are implemented to address new requirements; Maintain and enforce all related Service Level Agreements to minimise business risk and ensure business continuity; Oversee the maintenance and enforcement of all Financial Management and Accounting related Service Level Agreements to minimise business risk and ensure business continuity; Ensure adherence in the team to all relevant laws, policies and Standard Operating Procedures throughout the organisation.

  


**Stakeholder Management and Relations**

Build and maintain relationships with all BMA officials including Governance Committees for the purposes of expectations management and knowledge sharing; Ensure sound relationships with internal and external stakeholders; Engaging with the right internal stakeholders to ensure they gain understanding of operational financial issues, cost\-saving goals, value\-add, compliance and organizational input moving forward; Ensure internal customer service and satisfaction; Build and maintain relationships with all BMA officers including EXCO, MANCO for the purposes of expectations management and knowledge sharing; Provide advocacy on matters related to management financial accounting activities to make informed decisions; Represent and participate in the organisation’s committees and tasks teams when required; Convene and attend meetings and present findings and business cases to relevant stakeholders when required; Implement timeous communication on progress and challenges in achieving the tactical work plans to impact stakeholders; Attend industry related forums, conferences and workshops to gain industry insight for the purpose of business improvement; Implement timeous communication on progress and challenges in achieving the operational plans to impacted stakeholders.


  

**Minimum Qualifications**


* Grade 12 (Matric)
* An undergraduate qualification at NQF 7 as recognised by SAQA in Accounting.
* Added membership of SAICA/SAIPA Articles as added advantage.


**Minimum Experience**


* 5 years' experience at supervisory level in financial accounting, analysis with extensive experience in fixed assets.


**Knowledge**


* Generally Recognised Accounting Practices (GRAP)
* Public Finance Management Act (PFMA)
* National Treasury Regulations
* King Governance Code
* SAGE ERP System
* Basic Conditions of Employment Act
* Employment Equity Act
* Skills Development Levy Act
* Border Management Authority Act,2020


**Other requirements**


* Flexibility in working hours will be required to meet demands of the role
* May be required to work overtime
* Willing to travel to different Ports
* Valid driver’s License


The BMA is an equal opportunity employer committed to employment equity and workforce diversity preference may be given to suitably qualified candidates from designated groups in line with the BMA employment equity plan. The BMA reserves the right not to make an appointment to the advertised positions.



It is the applicant’s responsibility to have all foreign qualifications evaluated by South African Qualification Authority (SAQA) and to confirm the appropriate NQF level and to provide proof of such evaluation report.


* Shortlisted candidates may be subjected to an **interview** and **technical assessment(s)** (which assesses the candidate's demonstrated professional and technical competency against the job requirements and duties).
* Candidates potentially considered suitable after the interview and technical test(s) for senior positions, will be subjected to a competency assessment(which tests the candidate's demonstrated proficiency in the professional dimensions attached to the level of the post);
* Employment suitability checks will be conducted on the shortlisted candidates (credit, criminal, citizenship, employment references and qualification verifications);
* Appointments will be subjected to a mandatory vetting/security clearance appropriate to the level of the position.


**NB: This position is being re\-advertised, and candidates who previously applied are encouraged to reapply should they still be interested in the position.**



Closing date: 01 September 2026

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