Administrator: Service Advisor (Non-Technical) - Mercedes Benz Tzaneen

Job Title: Administrator - Service Advisor (Non-Technical)

Dealership: Motus Mercedes Benz - Tzaneen

Position Overview:

We are seeking a highly organized and customer-focused individual to join our team as an Administrator - Service Advisor. In this role, you will be responsible for providing exceptional customer service to clients, scheduling service appointments, and maintaining accurate records. The ideal candidate will have strong communication and interpersonal skills, as well as experience in a customer service or administrative role.

Responsibilities:

• Interact with clients in person, over the phone, and via email to schedule service appointments
• Provide status updates to clients on their service appointments and answer any questions or concerns they may have
• Maintain accurate records of all service appointments, including client information, vehicle details, and service provided
• Coordinate with the service department to ensure that all appointments are scheduled efficiently and completed in a timely manner
• Process payments and handle billing inquiries with customers
• Assist with resolving any customer complaints or issues in a professional and timely manner
• Collaborate with the service team to ensure the overall success of the department

Qualifications:

• High school diploma or equivalent
• 2+ years of experience in a customer service or administrative role
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Proficient in Microsoft Office and other computer software
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Automotive industry experience is a plus

If you are a self-motivated individual with a passion for providing top-notch customer service, we encourage you to apply for the position of Administrator - Service Advisor. Join our team and help us deliver the best service experience to our customers.