Assistant Hotel Manager

Lead with Purpose. Deliver Exceptional Guest Experiences.

Career Growth Hospitality Recruitment is seeking an experienced Assistant Hotel Manager to join a prestigious luxury hospitality property in the Cape Winelands.

This is an excellent opportunity for a passionate hospitality professional who thrives in a fast-paced environment and enjoys leading teams, delivering exceptional guest experiences, and ensuring smooth day-to-day hotel operations. Working closely with the Hotel Manager, you will play a key role in maintaining the highest service standards while supporting operational excellence across the hotel.

Key Responsibilities:

• Support the Hotel Manager in the daily operation of the hotel
• Ensure exceptional guest service is consistently delivered across all departments
• Monitor guest feedback and implement improvements to enhance the guest experience
• Oversee Front Office, Housekeeping and Food & Beverage operations to ensure company standards are maintained
• Ensure guest safety, security, and service procedures are consistently followed
• Lead, motivate, coach and develop hotel teams to achieve operational excellence
• Conduct performance reviews and provide ongoing training and support
• Manage staff rosters, attendance and leave to ensure efficient staffing levels
• Monitor stock control, equipment usage and operational costs
• Assist with budgeting, inventory management and financial controls
• Supervise Night Audit processes and ensure accurate daily financial reporting
• Build strong working relationships with suppliers and service providers
• Identify opportunities to improve operational efficiency and service delivery

Requirements:

• Minimum of 5 years' management experience within a hotel or luxury hospitality environment
• Strong leadership and people management skills
• Excellent guest relations and complaint handling abilities
• Financial and commercial awareness
• Excellent communication and interpersonal skills
• Strong organisational and problem-solving skills
• Hospitality Management or Tourism qualification would be advantageous
• Good computer literacy, including Microsoft Office
• Experience using Protel PMS would be advantageous
• Valid driver's licence

What's on Offer:

• Competitive, market-related salary
• Opportunity to join a respected luxury hospitality group
• Professional growth and career development
• Collaborative and guest-focused working environment

Apply online.