Call centre agent

Company Description YODA Labour Hire is a labor outsourcing company that supports a wide range of industries with flexible staffing solutions. The company provides contract and temporary staff, permanent placements, and total outsourcing of staff to meet varying workforce needs. YODA Labour Hire also manages payroll administration and helps organizations set up effective human resources and industrial relations procedures. The team assists with workplace discipline and grievance handling while maintaining compliance with relevant bargaining councils, offering clients reliable and compliant workforce management. Role Description The Call Center Agent role at YODA Labour Hire is a full-time, on-site position based in Durban. The Call Center Agent will handle inbound and outbound calls, respond to customer inquiries, and provide accurate information about services and processes. Daily tasks include resolving customer issues, documenting interactions in the system, and escalating complex queries to the appropriate team members when necessary. The role also involves maintaining high levels of customer satisfaction, following scripts and guidelines, and meeting performance targets such as call handling time and quality standards. Call Center Agents will collaborate with colleagues and supervisors to ensure consistent, professional communication with customers and continuous improvement of service delivery. Qualifications Ability to work effectively in Customer Service Representative and Customer Support roles, focusing on clear communication and problem-solving. Demonstrated commitment to Customer Satisfaction with strong Interpersonal Skills to build positive relationships with callers. Solid Computer Literacy, including proficiency with call center software, email, and basic office applications. Strong verbal and written communication skills in English and the ability to follow structured call scripts and procedures. Previous experience in a call center, customer service, or related environment is advantageous. Ability to work on-site in Durban, handle high call volumes, and maintain professionalism under pressure. Minimum high school diploma or equivalent; additional training in customer service or contact center operations is beneficial.

Pay: R6 000,00 per month

Application Question(s):

• Have you worked in the Gas and electric campaign for the UK before. Examples like Edf and Scottish Power.

Work Location: In person