Consumer Care Learner

Experian

Stellenbosch, Western Cape

Salary not listedFull-time · Posted 2 weeks ago

Call centre and BPO work is a major employer of young South Africans, with inbound, outbound and international campaigns hiring matriculants for full training.

This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).

Job description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Job Description

Why this role is critical to us

Handle all customer queries which includes email and web related queries and complaints for specific products. Follows up with

clients regarding queries. Monitors company administration procedures for the division, like enrolments of new members, in

addition to any changes in service and products. Updating of Systems and correspondence.

To provide consumers with their personal credit reports. Logs, investigates and resolves consumer disputes related to

consumers’ personal credit reports.

What you’ll need to bring to the party

• Initiative and Responsibility

• People Management

• Execution

• Analysis and Judgment

• Innovation

• Effective Communication

• Constructive Teamwork

• Target Driven

• Customer Focus

• Accounting

• Familiarity with Ticket logging/tracking system

• Advance Microsoft Office (Word, Excel and PowerPoint)

What you’ll be doing

• Customer Service

• Logging

• Investigations

• Closure

• My Credit Check

Qualifications

Grade 12 / NQF level 4
Customer Service Certificate
Contact Centre Experience
Customer Service experience and track record.

Additional Information

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

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Good to know

What does this call centre job pay?

This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).

Do I need experience for call centre jobs in Stellenbosch?

Many call centre roles in Stellenbosch are open to candidates with little or no experience. Read the listing for its exact requirements.

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Found on Linkedin · Posted 2 weeks ago