Contributions Administrator

NBC Holdings is a leading force in the South African employee benefits arena, providing a comprehensive range of employee benefits, products and services.

We are seeking a Contributions Administrator to Manage a full portfolio for a fund/s to meet the Service Provider Agreement SPA’s. Assist with the management of business processes by solving day-to-day problems; checking and verifying data and action the first authorisation of contribution updates.

Maintain accurate and complete membership data:

• Process monthly contribution updates for specific funds
• Section 13A – Identify all participating employers with outstanding payments and /or schedules liaise with Fund accounts and notify the Fund monitoring person
• Provide daily stats to the Team Leader in the required format
• Productivity target is 15 updates per administrator
• Ensure Section 14 allocations are completed when received.

Provide excellent customer service:

• Attend to customer queries within the agreed SLA of 24 hours
• Proactively identify opportunities for new business and improvements within the Fund
• Attend to and resolve all escalations and complaints within the stipulated SLA
• Provide feedback to clients when needed and encourage open communication with clients

Report Fund information and statistics:

• Compete the preparation of daily stats and submission of this report to management
• Facilitate the preparation of Fund Year end recons and reports required
• Clearing of unallocated payments and reporting on remaining balances for Year End
• To ensure all matters pertaining to the updates process as communicated to the team

Adhere to NBC Processes and Procedures:

• Process all contribution updates as per NBC Standards, processes and procedures
• Follow admin standards as per client SPA
• Adhere to company code of conduct, legislative requirements and protocols

Qualifications and Experience:

• A BCom Degree in Finance, Economics or relevant to the Retirement Funds industry qualifications
• In-depth knowledge of Retirement Funds Administration
• Knowledge of NBC Administration processes, procedures, legislation systems (Everest) and other products and services
• Industry understanding – clients and competitors
• NBC Operational Business Processes
• Knowledge of processes for managing data and records

Skills and Behavioural Attributes:

• Departmental structures, functions and resource allocations
• Proactive problem resolution
• Compliance to fund rules, legislation, policies, etc.
• Retention, talent management and succession planning in terms of staffing
• Process management

Package & Remuneration

• Market Related
• Medical Aid
• Provident Fund
• Group Life