Customer Service Agent

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Location: Kwa Zulu Natal

Job Posting Title: Customer Service Agent, Telesales

Time Type: Permanent

MAIN PURPOSE OF THE ROLE

• Retain current business base and ensure growth on the base. Also be able to source leads and do tele-sales from a new business aspect.Sell the services and solutions for the company.

JOB- RELATED REQUIREMENTS

• Grade 12 / Matric
• Ability to liaise effectively with clients and colleagues at various organizational levels
• A minimum of 2 years in a tele sales or call center environment
• Skills of achieving targets and generating new leads
• Must be patient, persuasive and persistent
• Punctuality and good time management skills
• Good administrative & daily planning skills
• Ability to adapt to a rapidly changing environment/technology
• Ability to work under pressure & meet deadlines without fail
• Ability to work without supervision
• Excellent verbal and written communication skills, including the ability to confidently give presentations
• Client empathy and ability to liaise effectively
• Be able to handle confrontation professionally at all times
• Must be someone that works well within a team and has a positive outlook
• Reliable transport

ADDED ADVANTAGES FOR THIS ROLE

• Time management and prioritization skills to meet deadlines and close

sales in a timely manner

• Willingness to adapt and implement new sales methods and strategies
• Product knowledge
• Quick thinking to provide creative solutions that addresses customer’s needs and concerns

DUTIES & RESPONSIBILITIES

• Implementation of accounts – process and project management
• Manage client relationship
• Must make contact with each customer allocated to their base on a monthly basis as per masses
• Needs to make new tele-sales calls weekly
• Weekly capturing of activities and minutes of meetings onto the MS Dynamics Platform (CRM)
• Monthly billing and financial reporting to customers (if needed)
• General administrative duties
• Managing of the customer base DSO’s (ensure that clients are up to date with their payments)
• Must be able to assist with ClientZone queries and training when needed
• Ensure required monthly targets & masses are met

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com

Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.