Customer Service Representative

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About Us TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world-class service and making a meaningful impact with every interaction.

Perks & Benefits

• Annual performance-based increases
• Paid time off
• Health and dental insurance or a monthly health stipend
• Holiday bonuses
• Permanent work-from-home setup
• Opportunities for career advancement as we continue to grow

Responsibilities

• Address Customer Inquiries: Handle customer inquiries through email, phone, live chat, and/or social media.
• Assist Customers: Support customers with orders, shipping, product details, and returns.
• Quality-Based Responses: Provide thoughtful, high-quality responses that reflect our service standards.

Requirements

• Proficiency in English (both written and verbal).
• At least 1 year of online/remote customer service experience.
• Experience with tools like Gorgias, Zendesk, or Shopify is a plus or an advantage.
• Excellent problem-solving and communication skills.
• Adaptable and solutions-oriented mindset.

Technical Requirements

• Personally owned PC or laptop with an i5 processor or equivalent.
• Minimum of 25 Mbps for both upload and download internet speed.

APPLICATION INSTRUCTIONS

To ensure your application is processed correctly, please follow these steps:

• When selecting the position, please choose ""Customer Service"" from the list.
• When prompted for an application code, use: CS

Excited to grow your career with TalentPop App? Join our collaborative and supportive remote team where your skills are valued, your growth is supported, and your contributions truly make a difference. Apply now and start your journey with us!

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