Guest House Manager | Franschhoek

Guest House Manager

7-Bedroom Guest House | Franschhoek

The Guest House Manager is responsible for the overall day-to-day operation, guest experience, staff management and financial performance of the property. This is a hands-on role requiring a strong host, organised administrator and commercially minded manager who takes ownership of the property and its performance.

Key Responsibilities

Operations & Guest Experience

• Manage the daily operation of the guest house, including guest relations, reservations, housekeeping, breakfast and maintenance.
• Ensure consistently high standards of cleanliness, presentation, comfort and service.
• Provide warm, professional hosting and resolve guest requests and complaints promptly.
• Manage and respond to online guest reviews.
• Monitor and report maintenance requirements and ensure follow-up.
• Manage all stock, inventory and operational supplies.

Financial & Administration

• Manage daily cash-ups, petty cash and monthly account reconciliations
• Monitor budgets, revenue and operating costs
• Prepare monthly financial and operational reports for Head Office
• Prepare monthly payroll information for processing
• Maintain accurate administrative and financial records

Staff Management

• Schedule and manage daily staff duties
• Lead, motivate and maintain positive staff relations
• Provide ongoing training, coaching and performance management
• Ensure staff adhere to company standards and procedures

Sales, Revenue & Systems

• Manage reservations and maximise occupancy and revenue opportunities
• Maintain accurate rates and availability on NightsBridge
• Support sales and marketing initiatives and encourage direct and repeat business
• Maintain effective communication with Head Office

Requirements

• Previous experience as a Guest House Manager or similar role
• Strong guest relations, hosting and communication skills
• Good financial, administrative and organisational abilities
• Experience managing staff and daily hospitality operations
• Good understanding of budgets and basic financial reporting
• Excellent computer skills, including MS Office, email and NightsBridge
• Hands-on, proactive and able to work independently
• Willingness to work hospitality shifts, including weekends and public holidays
• Own reliable vehicle and reside in or close to Franschhoek

Key Attributes

Excellent host | Commercially aware | Organised | Hands-on | Accountable | Solution-oriented | Strong communicator | People leader

Pay: R30 000,00 per month

Work Location: In person