Key Account Representative

Achieve Monthly Sales Budgets

• Understand and communicate sales targets to merchandiser & Field Marketers.
• Increase volumes in store to ensure the achievement of the region’s sales budget.
• Actively seek new business opportunities.
• Maintain a regular customer call route as per pre-determined route list.
• Consistent quality checks respond to poor quality or damaged stock.
• Ensure stock rotation.
• Ensure stock pressure is applied.
• Ensure forward share reflects ROS.
• Ensure out of stocks are limited.
• Optimize stock levels, monitor slow/fast sellers and take appropriate action.
• Building and maintaining relationships with customers at all levels.
• Drive ad-hoc promotions to increase sales within parameters as set out by Regional Sales Manager.
• Negotiations of additional display space and hands on activity with erecting safe displays.
• Monitor sales daily with the use of Salesforce.com and other tools.
• Minimize credit notes.

Ensure correct product availability:

• Ensure that all ranged products are available on shelf. Communicate any opportunities to maximise sales and growth in store.
• Ensure that approved planograms and category flows are implemented and maintained. Communicate all Competitor non-conformance to the approved layout to Regional Manager.
• Provide feedback to Key Accounts with regards to forward share changes.
• Ensure that order quantities are optimal to support the approved shelf layouts and promotional activity.

Price Management

• Monitoring of recommended selling pricing.
• Investigating identified discrepancies. Report any deviations to the Regional Manager as soon as noted.
• Check PI labels and replace any outdated / missing ones with new store generated labels at each call

Promotional Activity at Store level

• Manage promotional activity and facilitate the implementation of agreed promotion grids.
• Ensure sufficient stock has been ordered within required timeframes and ensure POS to stores.
• Reporting any successes and concerns to Management.
• Negotiate additional store level promotional activities, making creative use of allocated resources, whilst operating within defined parameters

Trade Responsible Care (TRC)

• Comply to all safety rules and safe job practices.
• Report all accidents/incidents/injuries immediately to his/her supervisor, no matter how small.
• Attend and participate in safety (RC) meetings.
• Report all unsafe conditions to his/her Supervisor.
• Keep his / her work area clean and neat (Maintain good housekeeping standards).
• Ensure all Trade Responsible Care training is done with all customers and completed within specified dates. Ensure all necessary documentation is submitted to management via the required systems.
• Ensure daily compliance with TRC principles, communicating deviations to Management as/when they occur.

CRM Program

• Track all daily activities on Salesforce.com providing information as set out by RSM within time frame set.
• Maintain customer data base – i.e., names, contact details.

New Store openings

• Build relationship with Store Manager and personnel.
• Ensure all TRC training and relevant tools associated has been implemented before the opening of the store.
• Request and implement agreed planogram.
• Ensure that all stock issues are resolved.

Management of Merchandising Staff

• Ensure accurate in-store administration.

• Manage performance of Merchandisers.

• Ensure adherence to dress code.

• Complete monthly Casual Staff time sheets and submit to Management by set cut off time.

• Perform other all / any other duties as assigned.